Best Buy

Best in the area, the customer Service is excellente. Good Work! The customer attention is the best!

They don’t answer their phone. I was on hold for 12 minutes and they disconnected me.

Come get your AT&T wireless needs taken care of by the mobile staff. Fast, friendly, honest. Store is well kept and very clean

Never had a problem with this Best Buy. staff are young and you can tell they want to help but most don’t really care about the job. Make sure you download Redlazer app they match at the register and most times you can find it cheaper online

I went to buy a TV. I got an «open box» one with a discount of about $ 30. When it came time to pay, the cashier entered it as regular price. I immediately asked her to void it and process it again with the right price… but she decided that instead I had to go to Customer Service, request a refund, and then come back to the cashier so she could do it right this time… I first thought she was joking… wrong. She actually wanted me to go make another line, do the whole refund process. and come back and make yet another line at the cashier… and she had a very hard time understanding why it was wrong to treat a customer that way. I was actually dealing with a kid not older than 20 years old. It was like trying to reason with a teenager that doesn’t care about anything but her own coolness… At the end I just asked her supervisor (another 20 year old) to get me a refund so I could go get the TV somewhere else. They didn’t seem to care at all… They actually gave me a «whatever, dude» attitude.

So here is the deal with Best Buy kendell I get it you are a huge box chain store and want to move product. The service is decent for a chain store but can you please have more than 2 people at check out when it’s busy even a self check out area. There is no way you are going to just drop in and pick something up quick

They have good sales… Customer service is pretty good when they actually attend u! Hey are a bit understaffed for a Sunday! Best buy is a place to buy your electronics when they are on sale!

I came to buy a camera here, but I wanted the bundle. Even though it was only available online, they bundled it for me at the store, which was very convenient! On top of that, they didn’t have the camera bag it was supposed to come with so they substituted it. Michelle and Chris were very helpful, but Chris should smile more.

Great place to shop for a tv. They have a large selection along with a home theater section. Good stuff. The staff is alot better then before. Maybe the restructuring worked. Centrally located.

Ratings of huge chains like Best Buy are primarily based on customer service. I wish I would’ve checked how many stars Kendall’s Best Buy had before deciding to go here.
I walked in about an hour or more before closing. I just upgraded to an iPhone 6 and wanted to purchase a specific Kate Spade case only available at Best Buy. I had checked online and it said this one had some in stock. I was so excited!
Their cases are all over the phone section; I’m talking four aisles of covers (not immediately after each other) of all sizes and brands. I later also saw cases aisles away passed the music… its a mess. Because it was so unorganized I decided to ask for help — no one was around. Employees available were sitting with clients, I can understand that. After 15 minutes of staring at this guy he got up to look in the back for me and disappeared for another 10 minutes. He came back and said he had gone to the bathroom and couldn’t attend me now because there was a line again.
Overall, I spent an hour trying to get a case that was supposedly in stock but no one could help or give me a straight answer.
I honestly just needed a case so I bought another one but I wanted to storm out empty handed.

Terrible customer service at this Best Buy. No employees around to assist and the one single employee who looked available whom which I also made eye contact with twice to ask for help quickly dissapeared. Shortly after, I found her chatting with other employees. I’m a frequent shopper at best buy but this was beyond ridiculous. This is a serious issue that needs to be addressed

These people are incredible. Wasted our time for over an hour and a half at the mobile area. We went to get an ipad air and Samsung note 4. Not anymore from here! The workers didn’t even have the decency to let us know that our desired items were completely out of stock. How could they make customers (potentially spending +$ 800) wait for close to 2 hours and never mention that the items we’d originally stated to them we wanted were completely unavailable? Inconsiderate of others time and to make it worse, you have the joy of watching the workers just chit chat instead of actually calling the next customer in line. To say we are aggrevated is an understatement. Customer service is not a difficult concept; we should know since we are business owners ourselves.

I went to best buy to get my new phone the service was great the staff was friendly the prices were a less expensive than hh Gregg they explained the plans and how the phone works

This Best Buy is the best

Horrible customer service. Just a bunch of them standing around chit chatting instead of working. Ridiculous

Bought an auxiliary cable to play music from my iPhone to my car but it didn’t work so I went back into the store to make an exchange and they made me wait in line at customer service for 30 min. Anything but pleased with my purchase today.

The team up at Customer Service here is phenomenal! I work in Customer Service and I know what it entails. They were sweet, professional and efficient. I would have them work for me in a heart beat! Keila and Brooke, thank you for the great experience and keep up the great work!

Came today to get my sons phone replaced or repaired with their geek squad, after waiting in line for one of their geek techs and giving him all the information needed he tells me that his line is available for an upgrade and sends us to the best buy cell phone department.
Again we wait in line only to be told that my sons line is not available for an upgrade and to go back to the service department. We head back and again we have to wait in line when they were the ones who told me to go to the best buy mobile. This is poor customer service!

I arrived with the intention on buying a phone and whatever accessories I needed. I was standing there for about 15 minutes before I took it upon myself to ask if there was something special I needed to do to be helped. I was told I needed to speak with those guys over there. So when I proceeded to those guys that were right next to the salesman I spoke to. They said, you need to put your name on a list to be helped. So then I said, can I have the list? After 45 minutes of waiting with several other customers. The busy sales associates that were having a leisurely conversation with their current customers, seemingly ignoring the others waiting. I was finally called by name. Only to be told that I needed to have a valid Florida Identification on me. Since they were a 3^rd party retailer, they could not simply accept my Social Security Number.
No one helped me or even greeted me when I arrived. No one was there to say, sir if you’re looking for a phone, you need to put your name on this list. I wasn’t the only person who didn’t know this. I also wasn’t the only person frustrated from this. Next time I’ll just go straight to the retailer.

How do you rate a best buy?
Parking. Staff. Layout.
Parking here is easy and spacious. Only during holidays does it fill up.
The staff is as helpful as the other best buys I’ve been to. Sometime you need to search a staff member down for help but they’re all busy which is good.
Layout here always changes which is good. Either way I enjoy it and it’s easy to find what you need.
Nice store.