Braman Collision Center

Brought a 2012 BMW 135i M Sport Convertible there… thought it was only undercarriage and front bumper damage, but turned out to be a little more.
Mike V. really pulled through and went above and beyond to do whatever he could to not only rectify the issues, but get the car back to me ASAP. I was extremely happy with the outcome, and will go back if needed — but hopefully not :)

Absolute worst service I’ve ever experienced with regard to an accident and just customer service in general. I got into an accident on Nov 15, 2015, and was towed to the body shop the following day. It is now January 20, 2016, and my car is STILL being repaired. I was told it would take approximately one month to fix, yet it has been over two. Every week I would call and they would say, «just one more week.»
It just so happened that the person responsible for my case (or lack their of), Dwayne, was fired about a month and a half into the job. Nobody let me know this information or at the very least updated me, and I had to call to find out the status of my car. The case was transferred to a new employee, Michael, who has been reasonable. He blames it on excessive damage and parts delay, but that is no excuse. I was given a timeframe that has been extended by double.
It appears that nobody at Braman works efficiently or effectively — this includes the employees at desks and the mechanics as well. Surely, I’m not an engineer so I don’t know the degree of the damage — but the point is it should not have taken TWO MONTHS — and if that’s the case you should have known from day one it was going to take a hell of a lot more than four weeks.
If you want your car to sit in a body shop for as long as possible — bring it to Braman. They will ensure that you are left in the dark regarding the status of your vehicle. If and only when you call and complain for the eight time will they actually lift a finger to get it going.
I am in absolute disbelief at my experience and would not wish it upon anyone.

Avoid Like the plague. Don’t get this confused with Braman Service Dept. I’m only referring to the autobody repair section and it’s Management.
Brought my 2011 328 in for rear end damage. I paid the nearly $ 6000.00 and got the car back but noticed later that the rear seat belt was unbolted from the car. The service manager claimed they didn’t touch it because it wasn’t in the records so he proceeds to get the MANAGER who was useless and would not take the responsibility of replacing the missing $ 3.63 bolt. Sure, he said they would install it for free, but I would have to buy the bolt. Point is, where did the bolt go? The seat belt was fully functional when I dropped the car off.

Car was in a minor-​medium front collision. Airbags did not deploy.
Hood, bumper, radiator support and headlights are the major things that had to be replaced. Hood did not have major damage.
Along with AC Condenser because it was damaged…
I definitely had AC working good (even after the accident) when I brought my car to BMW Braman Body Shop in Miami for repairs. I know this because I drove my car for at least a week after the accident and AC was working just fine.
I brought the car to Braman on Oct 15 and Duwayne Hughes accepted my car for repair.
Repairs took about two weeks! After two weeks of not having my car I finally got it back on October 30, 2014.
Repair cost was about $ 8,000.
I was happy to get it so I did not check everything right away. From what I did check I noticed that hood was not aligned very well and was grinding on the left side when being closed. I did mention it to them and they took additional 20 min to realign it. I also noticed that left headlight was fogged up from condensation, I really wanted my car back so I did not mention it right away.
Later that day I turned on the AC and had only warm air coming out. I also noticed right away that when turning the AC on I could not hear the Compressor start when standing outside or having the door open. So to me it seemed like Compressor issue. I came back to them the same day at 5pm and was told to come back the next day to get the car checked out.
With all these issues its obvious that Bramans Collision Center quality control is close to non-​existent
Next day I came at 9am, they took the car back in to check whats happening.
First they said its freon. They refilled it. Then they thought its some springs or other connectors that connect to Compressor and my rep told me the are a lot of them. After this runaround and waiting at their Collision Center for almost half a day until 12:30pm, I was told to wait another 30 min. I decided not to and left with their shuttle service and said I will come back at the end of the day, since the car will be ready. Receptionist told me that shuttle runs until 5, so I made sure to call them at 3pm and schedule it with the same receptionist for 4pm. She took my phone number and I considered my shuttle scheduled. At 4pm I get a call from my rep saying that they will not be able to finish that day and that I can come and get a loaner, they are doing me a huge favor. I said I already scheduled a shuttle for 4, he told me that it stopped running at 3, and that receptionist gave me the wrong info twice! Fine, I got a ride with a colleague and got the loaner.
Keep in mind that after making me wait half a day, telling me 20 – 30 min multiple times, messing up with the shuttle, and with misaligned hood and fogged headlight, not one person told me «We are sorry for the inconvenience, we will make it right». Everyone seems offensive or defensive there.
Next day I come to the body shop to get updates and they told me that they connected the diagnostic computer (I know it was connected since the day before at least since 12, because I went to my car to get my laptop from the trunk and saw it connected…) and its telling them that its the Compressor thats faulty.
After a few days on Nov 4, 2014, I get a call from my INSURANCE and not Braman, and they are giving me the update, telling me that they cant cover it because its not related to the accident. To me its a little bizarre that I got a call from my insurance… Another proof of Bramans non-​existent customer service.
I call Braman and they are offering me to either take the car as is or they will give me an estimate for the repair that I will have to pay out of pocket.
I personally went to Braman to talk to my rep but all for nothing, they don’t care that I gave them a car with working AC, all they know is that its not working now and to fix it I have to pay…
So all of this after giving them a car with working AC and getting it back with broken AC!