Brickell Honda

I had an appointment for an oil change at 2:30. When I arrived they sent me in to an office where the guy was already assisting someone else. When he finished with that as I’m still sitting inside his office the guy starts assisting some other guy outside of his office as I’m just left sitting there. So I walk out because this was already taking way too long. I walk into another office to get assistance so I can get started. I finally an helped but I really am annoyed that I make an appointment at 2:30 and I didn’t get out of there until 4:00… For an oil change. I know very well it doesn’t take that long because I’ve been there for a full service and it took 45 min. I was in and out.

I have had nothing but great experiences when visiting this Honda dealership!
Back in 2010, someone hit my car and they were able to fix it rather quickly for the type of things that were needed. They even gave me a ride to where I needed to pick up my rental car and picked me up when it was all done. They were extremely amicable then, and have been ever since.
Since then, I have changed to a Civic and go to Brickell Honda for all my service needs. Before finding them, I always thought that the dealer would OVERCHARGE me for anything I needed. However, what I’ve found is that they actually charge LESS! My great experiences have been thanks to the amazing customer service from Samuel Vidal, a comfortable waiting area (including wifi and computer — I get all my work done here while waiting!) and the price is JUST right :)
I will be returning!
Thank you Brickell Honda!

I don’t even want to leave this 1 star. But I am so disappointed I feel the need to warn people of the scams that go on at Brickell Honda. I just leased my second car from them, so you’d think they’d appreciate a repeating customer more but no. Anyways, part of me leasing a new car was $ 200 Shell gift card. They «didn’t have» any when I took home my car so I had to come back in a month. Over a month later they finally had, I went in, and the finance guy gave me some card for $ 35. What a joke. Finally after me contacting the guy that sold the car to me and expression my disappointment in their customer service did they mail (2) $ 100 cards. Finally. –it doesn’t end there. I’ve used 1 card two times for gas. I should have $ 40 more/​less in that card. Nope. The other hasn’t been used at all so $ 100 should be in there. Nope. I call for balance updates and the funds have been transferred to another card. I didn’t transfer the balance, I didn’t even know I could do that. They both had $ 100 in them when I received them cause I called initially and now the money disappeared. Scam. Total scam. NEVER LEASING HERE AGAIN. Beware of them. LIARS.

Because of the willingness of this business to listen and seek fairness for customers like myself, as well as their politeness and the fair price I was able to get for my Altima, I will recommend them to others looking to buy a vehicle, and more than likely I will return for my next car!
I was contacted by the business owner about the issue with my battery (see previous review updates). I explained the situation, and they were very understanding of the problem. They agreed to remedy the situation by reimbursing me for the new battery. I really appreciate this, and know for a business it must be difficult to discern when a customer has truly been put in an unfair situation, or is simply trying to take their money. I am glad for their good discernment in this, since I truly believe my situation merited remediation by them.
There is a possibility that they were unable to contact me previously about the situation because the phone number they had for me on record was not correct. So, they may have tried to call me to remediate the situation earlier, but were unable to reach me.
P. S. The hot chocolate is good!

I am glad that finally I have received this opportunity to leave my feedback.
My sales person was excellent, totally different that the people who prepare my paperwork. Waited too long to received my license plate, and few days ago I went to my first oil change. «Maria» from oil change /​service department thinks that she is the only person who can read and speak the English, too bad. I know how to read an agreement and please do not lie about what I am reading. If someone ask for a cleaning service when is asking for an oil change, PLEASE BE COURTEOUS, do not lie or blame other people or assume things, an advice always try to help the customer. Really mediocre experience, I think taking some customer services classes would help. If I could rate you with no star I would do it.

The dealer was informative, professional and respectful. He made the process enjoyable.

Decided to try this place out for an oil change of my 2004 Accord. It’s close and I had a coupon that would mean $ 36 for the job. It was slow getting in (20 min.), and it took over an hour to perform (70 min.). They called to say it was ready and told me their tests had shown my battery needed to be replaced. AAA had replaced it for me roadside 18 months earlier. I said no thanks and went to pick it up. With the return came a receipt showing the multi-​point vehicle inspection checklist with «Battery» marked as «Good» (out of «Good» and «Replace»).

Nothing makes me madder than when a service center tries to rip me off because I’m a woman and they assume I don’t know anything about servicing cars. I took my CRV in because I was having problems with the AC unit, and was fairly sure the compressor had failed. I called the night before and was able to get a 7am appointment to drop it off. Excellent. When I dropped it off, the service rep was friendly and personable and said he would do the best he could for me because of the holiday season. Excellent.
Here’s where things stopped being excellent. I had to pay a $ 133 diagnostic fee. When the service rep called me to give me the estimate, he started by asking how I knew the AC compressor had failed, did I have it checked out somewhere else? No. I’m an intelligent adult, I know what a bad AC compressor sounds like.
I expected to be told to fix everything would be about $ 2000-​$ 2200. Imagine my surprise when he said it would be $ 4200 to fix. Double. Double the cost of what it should be because they told me I needed to replace 6 – 7 different parts, and the labor alone would be $ 2000 of it.
I immediately took my car from the Honda service center and took it to another shop. The people there looked at it, informed me that instead of replacing some of the parts, he could just clean them and they would be like new. In total, he could do everything for $ 1500.
I really hate when service centers over charge and try and take advantage of people. They got me for the diagnostic fee (which, FYI the $ 133 did not include tax). But I’ll never return. The service seemed great, up until you realize that’s just a distraction form them to get as much money from you as possible.

Douglas was excellent! Very nice and answered all my questions.

The only reason I did not give Brickell Honda a zero is because I was able to get a decent price on the new Honda Accord I bought. That is where the positives about my «buying experience» at Brickell Honda ends.
I started my new car search by researching the various Honda dealerships around town and contacting their internet sales people. I did this with Brickell Honda and they sent me a list of new Honda Accords they had in stock along with their special internet price. I was also given a special coupon for additional money off if I brought it in person to take a look at the vehicle. When I went in person I was told that not only do they not accept any coupon given to me but that the special internet price is a final non-​negotiable price on the car. At this point I had my wife with me at the dealership and it wasn’t worth my time to fight the salesperson about this issue.
Once my wife and I went through the process of paying for the vehicle we were told that we can’t get our floor mats or the extra key to the vehicle because the service department was closed by this time, which made sense. The salesperson, Gabriel Melendez, then told me that he would personally drive the mats and extra key to my work in a couple of days which sounded great. Two weeks later, after multiple calls, emails, and VM’s, I finally got in touch with Gabriel who said my keys weren’t actually on hand so I had to wait a couple of weeks to get that. Since I share the car with my wife this was an issue and I wish I would’ve been told about it upfront.
At this point, the consistent behavior of blowing me off really started. When I would attempt to contact the salesperson who sold me the vehicle I was lucky if I got a call back two weeks later with a response that was always, «Oh yeah, we need more time». A month after I bought the car I still hadn’t gotten my license plates so I had to go back to the dealership for another temporary tag. I made sure to tell Gabriel that I’d be showing up so the mats and extra key could be ready for me as well but low and behold they weren’t there when I showed up. I was able to get another temporary tag for my car but no keys, no mats. The part that really does not impress me is that even though Gabriel knew I was coming, after blowing me off for weeks, the items still weren’t ready for me to pickup at the dealership itself!
As I write this review it’s been over a month and a half since I purchased this vehicle and I still haven’t gotten my license plates, car mats, or keys. I just tried calling to see if I could swing by to pick these items up and I actually got hung up on. If you go to this dealership expect to just buy a vehicle, drive it off the lot, and forget about the dealership and any continued customer service. It’ll save you some heartache and time.

woke up on that Saturday at 11am and decided to try to get an appointment. Realizing that it was same day and the fact it was a Saturday, I went online to see what was available. Low and behold I was able to make it in at 1pm. Immediately they check me in, take my car to the back, and in less then an hour, i’m ready to go. Oops, my mistake as i declined to change out one of my tires. As they give me the keys, I look at the gentleman and decide to take them up on the original offer. «Is it ok if I give you back the car and you change the tire out?» I asked. Of course. Another swoop to the back my car goes, and 20 – 25 minutes later BAM keys in hand and i’m out the door,
NICE JOB BRICKELL MOTORS!!! A HUGE THANK YOU!

Service is great. Izzy is the best. Gets you in and out fast!!! Great service. Great people.

I have been here about four times for oil changes and once to look at buying a new car. After I left there yesterday for an oil change, I got home and noticed two caps sitting on my windshield, just below the wipers. I opened my hood and realized that it was for the brake fluid. That’s right, I drove all the way home with my brake fluid reservoir open. Luckily nothing happened along the way. Also, I had just paid $ 170 to have my car detailed three days ago and they left dirty hand prints and marks all over the hood and driver door. Also, they did not rotate my tires because I had a nail stuck in the rear passenger tire, which they showed me, and it was still there when I left.
Their services are very expensive. It is $ 109 for a basic oil change service. Every time I have been there they always try to sell extra services. This last time I was there, I was told that they need to change my air and cabin filter, each for $ 100. I can easily change them myself for $ 20 with Honda OEM parts.
I went to buy my car here two years ago. I named my own price and the Brickell sales rep told me, «you can’t buy this car for that price, no way.» So, I went to Aventura Honda and they were happy to sell me the exact same car for the same price.

I knew I was going from an Audi to a Honda, but I wasn’t prepared for the nightmare experience ahead of me.
My sales representative, Rolando, lacked the knowledge I would expect from someone in his position. During my test drive I asked what the «LDW» button on the car did and he didn’t know and told me he was new. After a few minutes driving it came to me that this stood for «Lane Departure Warning» and I informed him and he replied «sure that makes sense». It seemed to me early on that I knew more about the car I was driving from a few hours of online research prior to coming to the dealership than he did.
During negotiations he didn’t understand that I’ve purchased 14 cars in my lifetime and understand how APR, down payments, sale price, all factor into a monthly payment. I ended up asking him to just bring me his manager so I could negotiate directly with him. Mariano, the sales manager, was very nice, personable, we got along great and after a few back and forth of numbers we had a deal we both were happy with. I will note that during said negotiations, there was a point where I was trying to get the sales price lower and Rolando chimed in that they could include the ‘Brickell Plus service’ (free oil changes for 60k miles, etc) to which I told him I already did my research and knew everyone who purchased a car from here would receive that. It seemed he wanted to try a basic shady car sales man trick on me and his manager knew I was smarter than that and ignored it.
Finance was quick, I literally timed it, they had me in with papers signed in less than 5-​minutes. Just like that you too can spend $ 30,000.00! I was very happy with that.
Upon delivery of my vehicle, it was still dirty and not detailed as I expected. Rolando asked me to return the next day when he would have it detailed. When I got in the car the gas was still on empty with less than 10 miles remaining on the tank. Rolando gave me a voucher and told me to fill the car up with gas myself! Never have I ever had to go put gas in my new car myself, that’s just a basic customer service thing the dealership does. He also didn’t offer to go over any of the features of the car with me; based on our test drive I wasn’t confident that he’d know more about the car than me. It was obvious that he was in a hurry to get home since at this point it was 9:30pm. I got lost twice on the way to the gas station as well since I’m not familiar with the area. When I got to the gas station I was shocked to find out I was only getting $ 35 worth of gas, not a complete full tank as I was promised! At this point I’m fuming so I called Rolando and he asked that when I returned the next day he would fill the tank.
When I returned the next day I was there for an hour while my car was detailed. When I looked over the outside of the car it looked cleaned to my satisfaction. Then, Rolando handed me a $ 10 bill and told me to go fill up the rest of my tank. I was appalled. When he saw my dissatisfaction he offered to get in the car and go with me which I declined, I’m an adult and can fill up my gas tank. It’s the principal that when someone spends a lot of money on a new car and is told they’ll get a full tank of gas, you as the dealership should do that and not make your customer go take care of it themselves. I got in my car and left without finalizing the other open issues.
When I got down the street to the gas station, I noticed they hadn’t detailed the car since there was still remains of the window sticker on the passenger window and there was some sticker residue on the driver door. I texted Mariano the sales manager to tell him and never received a response. After a week of no response I finally reached out the the General Manager, Rick Barazza and explained the situation. I also explained that there was outstanding issues: my car was not detailed, I wasn’t given the free iPad I was supposed to receive with purchase of my car, and the Brickell Plus service was never fully explained to me so I wasn’t sure how to use it. Rick called me and listened to me, told me no one should ever have an experience like this and asked me to come into the dealership so he could fix it. Mr. Barazza seemed to be the one who can make stuff happen there, my car was detailed, I was given the iPad, and the Brickell Plus service was explained to me.
Would I buy a car from this dealership again, most likely not. Will I have my car serviced at this dealership, most likely because it’s located conveniently about 2 miles from my home. I’m only rating them 2-​stars because Mr. Barazza saved them from a 1-​star experience.

I won’t go anywhere else for my Honda service needs. From the minute I drive up, they are ready to take my car and get working on it. They even offer to wash my car, which I’ll get done if I’m not in a rush.
I’ll always have Izzy Molina as my service advisor. He sure knows how to take care of his clients and makes them feel as if they are first priority. Ask for Izzy… and you’ll come away feeling VIP.

Horrible-​there are no other words for this place. I came here years ago and had horrible service. I had requested a particular service, when I drove home it was not done. I tried calling but was put on hold for so long I drove back the 15 mins and arrived before anyone answered my call-​there were plenty of associates available when I arrived too so can’t think of any reason they would put me on hold that long other than they purposefully were avoiding my call and just waiting for me to hang up.
Then, when I explained my issue, the associate told me that he didn’t have the part so they didn’t do it. He didn’t find any issue in the fact that they didn’t make me aware of this and let me drive away thinking it was done.
Today, I went back figuring I should give another chance. Same exact horrible service. I called and was quoted $ 50 over the phone for a service (seemed reasonable as this is what I had previously paid at Pepboys). I was told I didn’t need an appointment. When I drove in today, they quoted me $ 70 labor alone not including the parts. They would not honor the quote from the phone. I told them to call Pepboys and get their price, so they could price match –10% (a coupon I had showing they would price match competitors). They told me they only pricematch other Honda dealers.
I took my car and left. Not only are the customer service reps here rude, they are looking to take advantage in any way they can and they have no interest in EARNING business, they just rely on customers who have the money and don’t want to deal with the hassle of following up on their pricing. Shame on them, especially Miguel and Julio. Horrible service and rude from both of them.
Will NEVER be back.

What a HUGE difference from Kendall Toyota. Night & Day.
I’m so glad and grateful to have made the transition.
Thank you Brickell Honda for my new 2015 Honda Accord. It’s the best car i’ve had to date. And the service, impecable.

Shady switch and bait business practice.
They advertised a cheap oil change on the website but they charged nearly double when I arrived and refused to honor the website price because I didn’t physically print the website page even though I had the website pulled up on a mobile phone.
Earlier in the year I came here for the Honda airbag recall, had them inspect the car and said they needed to order the airbag and would notify me when it arrived. They never called and said they had no recollection of my airbag order when I called them a week after my initial checkup.
Overall, I would avoid this shady establishment if at all possible and drive the additional 30 minutes to give a more honest Honda dealer your business.

I went with my brother to help him find a car. Since Honda’s are typically known to be reliable and affordable, it seemed to be an easy choice. I’ve purchased at least 12 cars in my life so I’m not new to the process
We met with a sales person, found a car, and wanted to run the numbers. We discussed leasing, ran credit, and he returned with a monthly payment. I told him I wanted to see a breakdown of the numbers, not just a monthly payment. Easy enough, right? Not at this dealer
When I asked about the cap cost, he had no idea
When I asked about the money factor, he responded with «What?» I responded the money factor is basically the interest rate (money factor x 2400) He literally responded «I’ve been selling cars for 5 years and have never heard that term»
What?
Either this guy is full of shit or the dealer is. Either way, we walked and my brother bought a car from another dealership.
This dealership and others in the area appear to take advantage of dumb consumers that don’t seem to know or care about what they’re paying for a car

I just had the worst experience with this place. It was so bad that this review couldn’t wait till I got home, I’m currently in their lounge waiting for my car.
I only came here because I leave on a road trip tomorrow and the Honda dealership that I usually go to is too far away, but after today, I realized that the drive will probably be worth it.
First off, the Customer Service Rep that set up my appointment was an idiot. I specifically informed and asked prior to scheduling that I had prepaid my oil changes for the first 3 years with Aventura Honda and wonder if they will honor it at this location. She said she’ll ask and after a brief hold, came back and said it’s fine. I get in the day of my appointment and the guy checking me in said that that was incorrect and that if I wanted to I could just go back there. No apologies or anything just «you can go there if you want». I guess the level of incompetence within the service department is tolerated because he was just indifferent and unapologetic.
Second, they came back in after 10 mins and said that I needed both my engine and air filter replaced. Interesting, because I had those replaced 6 months ago at my last oil change, and it’s hard for me to believe that 6 months later it would be as dirty as they said it was. I work from home. The car is rarely driven, hence the reason I didn’t need an oil change till 6 months later. I read an article that a lot of dealerships have dirty filters already off hand to show customers who didn’t know any better (actually, as I’m typing this, a service guy came up to two other waiting customers, showing them that they needed their filter replaced, and the dirty filters they’re using seriously looked like the one that they showed me) and essentially scam them.
Needless to say I’m never coming back here. LISTEN TO THE REVIEWS!
PS– I read in a couple reviews that the language barrier is a problem. That is completely accurate.