Brickell Travel Management

I work for a very large organization in Miami and we have been using Brickell Travel for 3 years. We book on average 50 flights a week, every week, and we cannot fault them. Their patience is unbelievable, particularly as some of our flights are less than straight forward — Montserrat???
They are super fast with their replies, just what’s needed when booking so many flights and often at very short notice.
Terry Barnes is our designated agent and has been known to work with us all day up to 11pm at night because she knew how important it was for us to get the flights booked — and no extra charge.
Ive even had their out of hours agent holding on one phone ready to re book if my traveler, on the other phone, didn’t catch the flight he was running for!
I am so happy we found Brickell Travel and would totally recommend them to anyone. Nothing is too much trouble for them and their customer service is second to none.
Make life easier for yourself and give them a try. Ali, Diane, Leslie and Eddie are also brilliant. Cant thank them all enough.

Excellent service, always willing to go the extra mile to help out during stressful situations. Cannot recommend them enough!

A+++ service. We got off our cruise and decided we wanted to book another getaway ASAP and saw the great reviews for Brickell Travel Management and decided to drop by their office for their services. Ennio was so helpful. He made sure he worked with our budget and vacation needs. We wanted to get away from Miami’s rainy weather and see some sunshine and that’s exactly what Ennio did for us. We didn’t give him much time to plan because we honestly wanted to get out of town ASAP. He got us an amazing deal for an all inclusive trip to Cancun with airfare all within our budget and with a flight out the next morning.
I’ve never used a travel agent before but I’m sure glad we did. Me and the hubby were trying to find stuff ourself by using all the traveling websites but weren’t able to find anything good and we’re getting tired of the process. That’s when we decided to give a travel agency a try. Think I’ll have to use these guys from now on. Friendly service, knowledgeable agents and super efficient travel planning. Love it.

Working with Brickell Travel has been one of the best travel experience that I ever have. I just tell them where I want to go and they take it from there. They area very knowledgeable and patient and I love working with them. I always refer my friends there because I know they will take a good care of them like they do with my family. Thank you Brickell Travel! Thank you Patricia Caiola!

I asked them for a relaxed getaway and they delivered! I told them my budget and they got me in a great cruise! Even though there was a problem along the way because my credit card was charged multiple times. I understand that problems and inconveniences may happen, but they were very concerned with this mistake and very helpful along the way. Eventually the funds were returned to my account and my cruise could not have been better. The attention from the staff was very personalized and attentive.

the best. terry all day!
wooooo hoooooooooo

WORST AGENCY EVER!
we purchase tickets from that company,
after a a month few days before our flight we called apparently in «after hours service»
to check if we can change the flight hours and they charged us 70 $$$$$$$ for that call! i called them and ask why they charged me for, and the lady was so calm when she said like it is normal to charge a person $ 70 on a phone call, «$ 35 for each person in the reservation {me and my husband} «
in the end of the conversation i has another pleasant surprise from this service, she hang up the phone on me saying that i rod to ask my money back .
we put a claim through our bank of course!
BE AWARE!

Outstanding Customer service ! We use BTM and Luis Torres for years and we will continue using for many years to come, due to the fact of the professionalism, quickness and knowledge that this company show its customers.