Cuba Travel Services

I had a positive experience booking my trip with Cuba Travel Services. Marlen and Gema from the Miami offices were extremely helpful. They answered all of my questions and made the process easy, fast and painless… I will surely book my next trip with them again.

I used Cuba Travel Service to pre-​pay and book direct flights from Miami to Havana ($ 475) and then book and prepay one of the best hotels in Cuba (Iberostar Parque Central $ 200 per night for a couple).
Everything went 100% perfect and this is definitely the BEST way to get to Cuba from Miami.
I ate at the best restaurants that cost around $ 40 each and that represented a large variety of food and drinks. I visited all the historical spots and even a few of the newer trendy places.
I am stunned at how beautiful and amazing this place was and taken back at how much Cubans LOVE Americans. I have never been greeted so nice by so many different people on the streets as I did in Cuba and especially after they asked where I was from and I told them the US.
If you are considering going, I definitely recommend November to March as the summer and even fall heat was a killer during the day.
You can also book a fully guided tour or create your own trip like I did.

Great proficient service to Cuba. Highly recommend this agency that conveniently located on Flagler and Lejune.

UNPROFESSIONAL! If by any means you can AVOID booking your trip with Cuba Travel Services, please do so and save yourself the trouble of using this piece of poop company. As another Unilocaler said, when the floodgates of Cuba Tourism open to Americans, this chop shop will hopefully shape up or be out of business. I unfortunately needed them to book a trip from JFK to Havana, a new route of which they are one of the only booking agents. Called them a month in advance and they took forever to return the call. Then, after the so called «booking», the so called «agent», Ingrid Tantaw never confirmed anything along the way. I kept calling, emailing and no response. They do not have professional confirmation procedures like real travel agents. As the trip date grew closer, less than a week away, I was afraid I would not be confirmed for the trip. Finally, after much badgering, a two days away from they trip, I was sent «travel docs» with no ticket confirmation number and my name’s spelling all screwed up. Her response was «Don’t worry, they will fix it at the airport.» They did, but WAIT — it gets worse. Although I enjoyed my time in Cuba after all of their unprofessionalism, I returned with $ 10,000 worth of fraudulent credit card charges made within a few hours after my departure. Not saying it’s CTS fault, but what a coincidence that it was the last company with which I used my card after paying them the baggage fee. I guess on my next trip, I will stick with Airline Brokers, Marazul, or ABC Charters and fly out of Miami/​Tampa instead.

Pedro Sanfiel and his team at CTS were outstanding for our group travel to Cuba! We had more than 155 runners and guests for the annual Marabana Marathon in Havana and they ensured a seamless and quick check-​in process for our large group. They were friendly and very courteous. We will absolutely use them again for next year!