CushionsXpress.com

I ordered a cushion for a very large window seat. Although I was delivered a cushion of excellent quality and exactly what I ordered, I realized that what I had ordered was not exactly to my liking. The owner, Mike Rodriguez, was relentless in making sure that I got exactly what I needed. This involved re-​sending various foams and fillers on 3 different occasion over a 30 day period until my window seat cushion sat properly and perfectly in the window seat for which it was designed. I am truly grateful to Mike and his company for the excellent customer serve they provided. I will certainly be doing business with them again.

Not impressed with the service and wouldn’t recommend. I placed orders on the exact same day with them and another company because neither had both of the fabrics I was looking for. Although the other company charged slightly more, the buying experience made it well worth it. Cushion Xpress, charged my credit card over 3 weeks ago and I hadn’t heard a word from them since. I contacted them and was told it takes 10 – 15 business days for custom orders and «it’ll ship this week». This is 2 small cushions and 4 throw pillow covers. I ordered twice that from the other company and it arrived a week ago. After reading through reviews, I see that others have had similar experiences.

We just received cushions that we had made for little breakfast nook in our kitchen. Love them! The fabric is good quality, they shipped the samples quickly. The communication was possibly the only slight negative, but they did send tracking information as soon as the order shipped. Took around two weeks to receive them, which is a great turnaround time. I’m an interior designer and I know that often times custom items take much longer than 2 weeks. Can’t wait to try them out in the nook! Well made, very pleased. AND, I even considered making the cushions myself, but when comparing the price for all of the materials and the amount of time it would take me — this was only about $ 20 more than making them myself — and Lord knows how long that would have taken me to actually complete.

I’ve had two orders through cushionsxpress over a three year time frame, and for the same chair. I restored a Morris rocker three years ago and ordered a custom seat cushion in a fabric that seemed unique with every intention of ordering the back cushion soon after. Threes later I get around to it and the same fabric is still available! I’m not sure if that’s surprising or not but I was happy! (I’m sure they would recommend you not risk it and finish a project all at once to be sure they have enough fabic) The quality is great as far as I can tell. The chair look and sits very comfotably. I personally recommend them, they did right by me.
Note: the original order did take for ever to get going. After a significant delay I called and they got the ball rolling. I would say that if you don’t get a tracking order within the week just give them a call and they’ll get things rolling!

This is a tough review to write, because when the large custom cushion I ordered finally arrived, the product exceeded my expectations. Now the hard part — the e-​commerce experience was so horrendous I wish I hadn’t ever placed the order. The website promises shipment in 4 – 8 business days. My order took 16 business days, during which not a word from them. The web-​site indicated the order «completed» a couple days after being placed, but not true. When I called them to inquire on Day 9, I was told it would ship «early next week», after the rep «checked the warehouse». That didn’t happen. On Day 14, I called again, more forceful this time, and was told to wait for a call back that never came. A few hours later I get a notification from UPS that a shipping label was created. The cushion actually shipped on Day 16, arriving Day 18. Not so much the wait — wondering if I’d been scammed.

I was recently in the market for replacement seat cushions for my couch. After going to a local custom foam cushion shop here in Baltimore and they wanted almost $ 600 for three cushions I decided that I should hit up Google and find something online. That’s how I found cushionsxpress. They had a very informative video that explains the different firmness and densities of the different foam types. Even with $ 40 shipping to Maryland they still beat out the local shop by almost $ 200. After ordering it took about 5 days for me to receive the cushions. I absolutely loved them so much that I immediately ordered two more for a loveseat.
The only thing that prevents me from giving cushionsxpress five stars is that I would have liked an email confirmation of the order status and invoice. However this information was easily obtained from their website.

As the owner of a company which specializes in outdoor spaces, I wanted to give this company a try. I was really hoping this would work as all of our projects require custom made cushions. I’m giving it 2 stars because it was easy to order online and their relatively short lead time, I got my cushions within 10 days. However, I called once and the person on the other side was extremely rude, unfriendly and unhelpful. However the most disappointing part is that the cushions were poorly executed, 3 of them were supposed to be the exact same size, unfortunately they were all cut a few inches shorter/​longer which means that they don’t fit where they were supposed to! Extremely disappointed with the service, if you are looking for precise custom work, this might not be your ideal place, there is no attention to detail!

Sadly our custom cushion arrived with the cover freying on the inside to the point of significant unravel. When I emailed to return it, I was told there is a 40% restock fee plus shipping for custom instead of the 10% that is stated on the web/​guarantee.
Mike said he would remake the cover, but did not respond when I asked if he could assure me the new one would not have the same freying problem. He also did not respond to my request as where it states a 40% restock fee. He would not let me choose different fabric.
Since this company stated they use high quality upholstery fabric I assumed that’s what I would be getting so did not ask for swatches.
I did like the color and foam. At this point I’m so frustrated about the guarantee not being upheld and poor customer service that I will just eat the $ 277.00 I paid for a very thin and stringy cushion cover and morally reprehensible customer service.
I need 6 more cushions made, but will definitely not use this company.
I’m glad others had better experiences.

I love my new window seat cushion!!! It just arrived yesterday, super fast. It came out perfect!!! Yes I would definitely go back to this place for more. For a long time I hesitated, was very nervous ordering a custom cushion online. But I finally decided to bite the bullet and ordered it. I am so happy I did. Great company, great job! Thank you so much Cushion Express!!!

I can’t believe how fast I got my cushions, how fairly priced they were, and the great quality. I was nervous, felt better after I read the reviews… but now I’m thrilled! This is my go to place for custom cushions… I am telling all of my friends! I couldn’t be happier! Don’t be nervous… the quality is great… you won’t be disappointed.

I was very surprised to promptly receive the swatches of material. That helped a lot in not being surprised since I was trying to match the back cushions to the rest of the couch. The work was superb and the price was very reasonably. After reading the other reviews, I knew it would take awhile, so I didn’t really keep track. a month? Anyway, for a custom made quality product, that’s not a long time. The videos were helpful for measuring and also to know about the thickness of the foam.

I had an excellent experience with
!! I ordered two large chair cushions and received them in less than a week! They are just as I ordered, I could not be more pleased.

Some people just don’t like their job. Don’t expect friendliness or too much helpfulness when you call.

January 4, 2013 I ordered 3 custom cusions for our living room couch. we received the cushions on January 16, 2013 12 days. The cushions are outstanding, better than we hoped for.
On April 15^th 2013 we ordered 2 smaller cushions, On the 9^th of May 24 days later they are telling me the cushions will be here next week. The customer service line has long hold times and the repetitive monotonous music you must listen to will send you into a maniacal spin,
I complained about the music and the agent told me they had other complaints about the music also but to date have not changed anything.
It is sad because these people really do quality work, but I wouldn’t order from them again unless I could get a guaranteed delivery date. Your account is debited immediately upon ordering but you will wait a long time for the product to arrive.
The finished product deserves 5 stars, the cushions xpress name is deceiving, the customer service, time to delivery gets 1 star.

Took 1 month for my foam cushions to arrive… they said that was normal for special orders… we had 6 sectional couch cushions done… and WE LOVE THEM… they are perfect. and the microfiber couch is like new for only $ 295 (that’s including shipping)!

I am nervous about this business. I place an order 15 days ago (10 working days) and have not hear aything from them. I order foam stuffing, so they did not have to sew or make anything, just put it in a bag/​box and ship! I called after 6 days and they stated 7 — 10 days. That is long for just having to ship. I trtied to call this monring a number of times — no answer. Called around 4 PM and a lady answered they were closed today and they did not open today until 1:00 PM. Their website states M — F 9:00 — 5:00 PM EST. Obviously that is not right. I will call again tomorrow. I am hoping I did not lose my money! I will prove an update.

The product overall was exactly what I ordered and as I expected no complaints there. The only complaint was how long it took for them to ship the product. It was not a large order was only 3 foam cushions. I placed my order and waited 10 days to check the status and was told it would ship that week, and it didn’t. So the next week I emailed them to check the status again, and finally get a email notification with a traction number. So if you are expecting an «xpress» service like their names may lead you to expect don’t, 19 days to cut 3 pieces of foam and ship them.

Was a little nervous buying from an unknown website — but was pleasantly surprised at that cushion. I got a really large cushion (40“x50“x9″) with a cover to use as a custom headboard to fit in a niche in my wall. The price was really good, and shipping wasn’t crazy (the last place I tried the shipping would be more than the cushion).
It arrived in just a couple weeks. I called a week in to check on it. While she couldn’t tell me exactly when it would be shipped, she was able to say they were working on it, and it would ship within a couple weeks.
When the cushion arrived it was great! The cover looks really nice, and the foam is just the right density for what I needed. Well worth it!

I ordered a set of cushions for my outdoor sofa and arm chairs. Mike helped with the fabric choices and they had them made and shipped to me in a matter of days. When I received them the stripes were running horizontal instead of vertical, so I called Mike and he had me ship them back and they redid them and sent them right back to me-​no questions asked. Very reasonable prices for good quality workmanship. Great customer service-​highly recommended!