Custom Stone Direct

My husband and I hired Martin Nacarino, who is the owner of this company, to remodel our kitchen, and it turned out to be our worst nightmare. The whole process was very frustrating and disappointing.
They never finished the work before they took our money and never came back as they promised. We tried our best to call or text Martin continuously for almost a month, but he either lied or hung up on us. They provided us products with defect, and did not honor the warranty. They did an extremely lousy job, which made us to either fix up on it or redo some of their works. They tried to over charge us several times, and procrastinated. The people work for Martin do not speak English, and did not clean up after their work. They even broke our laminate wood floor, took away stuff we bought without notifying us, and used our house items aggressively without permission.
They did charge a little bit less than other contractors, but I only recommend you to hire them if (1) you speak Spanish (2) you have time to stay at home to watch while they work, and correct them as soon as possible (3) you have kitchen renovation experience, and be able to specify every single detail in the contract, and point out their issues during the process immediately (4) you are able afford to wait more than a month for the kitchen renovation to finish even they promise to finish in a week and the contract indicates 5 – 10 business days (5) most importantly, do not pay them unless you are one hundred percent sure that the project is completely done and it is exactly what you are looking for. Do not pay them when you think they finish their work by just looking at the kitchen generally (we found many issues weeks after they were gone when we bent down or climbed up to do the cleaning) or pay them proportionally to their progress (they might not come back unless you owe them enough). (6) last but not least, make sure they are properly licensed and insured. Martin was referred by the neighbor of someone I know, so we trusted him in the beginning and did not ask for their contractor licenses. The person who referred Martin received an acceptable service because he knew some of Martin’s workers personally. As far as I know, he stopped referring Martin now because of lots of complaints towards Martin.