Cycle Mart of Miami

Greek guys, helpful and very quick service to replace a blown out tire and suggest a stronger one. Prices for that very reasonable. We did not choose to buy gloves, bike bag because looked like Chinese stuff without the deep discount. Really helped us with the flat though.

Cool staff. Great service. I had a great experience. Visited several shops and these guys were by fart the best.

As a young lady I am not going to go all the way in on how horrible and disgusting my experience with this shop was, so I will give you a peek of my 3 days of hell. I googled this shop and since it was in the neighborhood I took my twins bikes in to get summer ready. Off the bat the owner was very disrespectful with his sexual innuendos in front of my children, I ignored his comments and moved right on to why I was there. He stated he will have them ready that same day I immediately asked about the price which he stated will not be expensive around $ 20, so I was happy about that. My children and I left and the whole day passed not a call, the next day I called and inquired and got nothing harsh and rude words always asking the price and if it needs anything consult with me first. The next day I went in and my bikes were still not ready, the disgusting owner and worker again were very rude and inappropriate. Finally I received a call this is now about the 4^th day. I went in and was told I owed $ 99 immediately I was thrown off, so of course I asked for a break down of the price and it was bullshit. I felt so violated, then the tall huge guy who was dealing with me at the time started cursing called me a bitch, hits his fist on the desk because I was asking too many questions. I can’t express how scared I was… The owner comes walking back in with his dog and I explained to him what just happened and this point I am hysterically crying. He does nothing so I pay for the bikes and get in my car and I called the police. What a waste of time they did nothing, but tell me that he is on meds and haven’t taken it for a couple of days and he is agitated. Wow!!! mind you people I am a nurse, you don’t treat people in that manner, then he should have stayed home because I truly felt in his fit of range he could of hurt me. DO NOT GO TO THIS PLACE AWFUL, HORRIBLE PEOPLE.

ZERO STARS. Absolutely DO NOT COME HERE, especially if you are a woman… NO ONE should support this slimy business. I stopped in here to quickly pick up a new helmet and left absolutely disgusted. I wish I had read reviews beforehand. Although they did have a nice selection, the owner (?) was the dirtiest old man I have ever encountered (and after living in Miami for most of my life, that says a lot). He was extremely degrading, told me my «head was so big because it’s all hollow,» said I must work at a strip club because he saw a few singles in my wallet (!!!), and GRABBED my hand as he gave me my change and WOULD NOT LET MY HAND GO for over 10 seconds. If I could give this place zero stars, I would. IF this were the last bike shop on Earth, I still wouldn’t come here — and you shouldn’t either!

BUYER BEWARE… what a rip off! Last time I blindly trust someone. They charged me $ 150 for a brake set that I found afterwards for $ 61.50 online. Not to mention another $ 50 labor for install on top of that! I am all for competition and smaller shops but not when they are marking up their prices by almost 150% !!! Do your homework if you plan to visit this establishment… I wish I had.

Well I’ve learned my lesson. I really should have read these reviews before going to this place and spending my hard earned money… The customer service here is offal, the Greek dude that owns this place is very rude, condensing and made me and my wife feel very uncomfortable. As a matter a fact my wife wouldn’t get off the car the day I went to go pick up my new bike (which took them 3 days to «assemble»).
The only reason I gave them two stars instead of one is because they changed a defective seat post on my specialized no questions asked. I will never go here again… Not because of the quality of bikes they sell (which is great) but because of the fat Greek guy that thinks he’s gods gift to the world. The rest of the staff is pretty damn helpful, it just sucks that they have to be brought down by such a douche bag.

I’ll do my best to not be disrespectful. I’ll just say — as someone who bought a bike from them — to take your business elsewhere. Drive just a little further down US-​1 and you’ll find infinitely better service and folks who actually take pride in what they’re doing.

My wife and I stopped by to look at bikes this week, since we are in the market for two hybrids. By the time we looked at the bikes on the floor, the guy made 3 chauvinistic comments to my wife right in front of me. «Do you work at hooters?» then «you can come into the shop anytime, your husband, not so much» and «with those long legs I would have to measure them myself to determine the right size of bike». It was this last comment that had us looking at each other in amazement. We then left the place while the guy was still talking about the dumb US labor unions and foreign production.
There were two guys on the floor when we were there. We are not referring to the gentle giant that looks like he was just released from prison. We are referring to the guy that looks like Danny Devito’s bigger and less fortunate looking brother. Was he knowledgeable? Yes. A good listener? No. A real class A butthole? Absolutely. I guess this kind of old school behavior is what happens when someone has a terrible physique, and has been turned down by anything female because of his bad attitude toward women. He should take his own advice and get on a bike — and then take a long ride on a short pier. If you are an attractive woman or if you are involved with one, we highly recommend staying away from this place. In my wife’s words: «that guy was a real pig.»

I always felt a bit uncomfortable at this place (by uncomfortable I mean completely skeeved out by the dirty fat greek guy that manages to make every facial expression seem like a leer). When I moved and found a new bike shop, I heard other cyclists saying they go out of their way to avoid this place, especially females. It’s sorta Texas Bikesaw Massacre up in there. Going with a friend who sent his bike here before I could warn him pretty much tells me nothing has changed.
A little background here: I have worked in two bike shops. Neither of them corporate multi-​location chains. I’m comparing to what I have found is an industry standard. Here is my expert opinion from a 12 year bike commuter and four year bike shop employee: THIS PLACE SUCKS.
They quoted my friend $ 50 bucks for a tune up, and $ 6 for spare tires. It’s in line with what my bike shop charges. Here’s where it gets bizzare: Final bill almost $ 90?! WTF? Since it wasn’t my dime, I didn’t get to go all Swissraeli on their asses. But OMG, given the chance I woulda verbally castrated the fat greek slob.
When you get a tuneup, unless the labor is out of control, easy things like installing a tube, replacing a chain, or changing a cable don’t get an additional labor charge. Sure, you charge for the physical inventory items, but unless the labor takes an extraordinary amount of time, you don’t charge for it, it’s part of the tune-​up package. The collosal douchebags that run this scam of a bike shop charged for the tune-​up, tubes and labor for installation, cables and labor installation, and labor for ‘de-​gunking’ (that’s one I’ve never heard of before).
Also, the bike WAS NOT CLEAN, considering the ‘de-​gunking’ charge. Dirt all over the bottom bracket and all the other suspect places that I was taught to pay attention to when I started working at my first bike shop… washing the bike and degreasing the drivetrain is part of tune up at EVERY other shop I have been to, and I’ve been to a lot. I’d rather install a cheesegrater for a saddle and ride through Miami naked then buy any product or service at this place. I pissed off that I even have to give them one star.

Hey Dino, thanks for ruining my hamstrings.
I am so sorry I bought a bike from these idiots. I bought a tri bike in April. I was told to come in for a fitting. Dino did his adjustments. Off I went. Within a week the bike had chip in the paint. I called to see what I can do, he tells me will call back and nevèr did.
Then I am training for my triathlon and then my hamstrings are starting to get strained. To the point that I was going to quit.
I brought my bike to a shop that caters to triathletes and the tech there saw my problem. The bike was adjusted all wrong, my seat was wrong, my arrows were wrong.
Once all of this was corrected I was able to ride without discomfort. Mu hamstrings are healing up now.
DO NOT BUY ANYTHING FROM CYCLE MART.

I thought I’d check this place out since it’s in my parents’ neighborhood. I saw a Nirve bike that wasn’t totally hideous and under $ 400. I asked the retail lady who wandered over to see if I needed any help if I could take it out for a test ride. I’ve never ridden a Nirve bike or a cruiser bike w/​pedal brakes, so I had no idea if it would be a comfortable ride for me or if the pedal brakes would cause me to topple over.
Now, the last time I bought a bike, it was @ Performance Bikes in North Carolina. They tried to convince me to buy a medium bike for whatever reason (I think because it was RIGHT THERE, and they didn’t feel like digging through inventory to find the smaller size), but when I got on it the tips of my toes barely touched the ground and I felt really uncomfortable. So I got them to go in the back and get the smaller version, and I was happy and comfortable. They let me test ride it, it was smooth, and I was willing to plonk down $ 400 for a brand new bike.
Unfortunately, that bike is stuck in my apartment a few states over, and I’m stuck in Miami until March thanks to grand jury duty, and I need a new bike.
But I’m not buying a bike here. When the lady told me their insurance doesn’t cover test rides, I asked what their return policy was. They don’t have one. Doesn’t that strike you as weird? When I said I wasn’t comfortable spending hundreds of dollars on something that might not be comfortable for me to ride, this lady had the gall to say, «Well, this German JUST bought two bikes without test riding them.» Um, good for him??? Maybe he’s an expert cyclist and has experience riding those bikes??? Maybe he’s super rich and can afford to throw money away willy nilly?
Honestly, I get weird vibes from some of the other people who work there too.
I think I’m willing to spend a hundred or so extra at a bike shop that has customer service.

No customer service! None! These people are all family and they don’t give a rat’s ass about you or your money. They are the only bike shop within a 7 mile radius and they know it. They even cursed in front of my 8 year old daughter. Awh! What a trip to Paris that was. Run from this place as fast as you can. l

Cycle Mart of Miami…
I totally agree with all the other 1 star reviews of this place. The 5 star review must’ve been placed by a worker there or mistaken for a different place.
First off, walking into this place, a dreadful feeling came over me as I see 3 overweight employees. You own/​work at a bike shop, I’m not saying you should have the body of Lance Armstrong, but it doesn’t hurt to show your customers you’re somewhat fit and also enjoy riding bikes outside your job. I was in dire need of a brake adjustment/​fix and this was the closest shop.
Forget about friendly customer service. The employees are yelling back and forth to each other with no regard for any of the customers in the store.
I bring my bike to the back and the «Ron Jeremy» looking guy that fixes bikes looks at it and says all I need is a brake adjustment, but you’ll have to leave it here for a few hours. I should have it done by 6 pm. No problem, I can find things to do until then.
6 rolls around and I make my way back to the store to find out my bikes still hasn’t been worked on and it’s been about 4 hours. Ron tells me to come back at 7. No problem. I leave and not even 15 minutes later, I get a call back telling me it’s fixed. As I return to pick the bike back up, I was curious to what the problem was because it took less than 15 minutes to fix. I don’t know what the guys problem was, but he wouldn’t go into specifics on how to fix it, like it was some secret. REALLY?!
I let it go and begin to pay for the adjustment to find out it came out to 16 bucks. REALLY?! For a 15 minute fix?
I bite the bullet and pay… at least the bike is fixed and I know never to come back here. DONE? Nope, as I’m riding my bike the next day the problem returns. So I guess their fix was temporary. Thanks Cycle Mart!
Moral of the story? You guessed it, DON’T GO HERE!!!

DO NOT GO HERE!
I recently went here to pick up a few things for my husband and had a HORRIBLE experience. The owner talked down to me and treated me like an idiot. His customer service skills are incredibly lacking.
I bought a tire, 2 tubes, and a water bottle for $ 80 (a little over-​priced I’d say).
Later that day, my husband was installing one of the tubes and before even tightening it down, it cracked around the stem, probably because it had dried out siiting on the shelf too long. When my husband tried to exchange it, the shop owner was really rude and basically said it was my husband’s fault and accused him of wanting something for free.
It’s hard to take biking opinions from a overweight man who looks like he’s never even been on a bike. We will now be taking our business to Elite Bike Shop just north on US 1 or Mack’s Bike Shop a little further north.

Take your business elsewhere!!! There are plenty of other shops in the area which will value you as a customer. I dont know what the other reviewer thinks is an «expert», but i can tell you i didn’t find one there. I completely support Lizzy B’s review. You should always be cautious to walk into a small shop which is completely packed with inventory and has no other customers inside on a clear weekend day. Sketchy. The staff claim to «know about bikes», but i wouldnt trust someone who doesnt walk the walk. This staff obviously doesnt ride on a regular basis, if ever. The owner also doesn’t speak to women very respectfully, as he treated my wife like an idiot when she went in by herself to make a purchase.
I went in there to return the tube my wife had purchased for me a couple of days prior which split at the stem during inflation, before i screwed the nut down. I have been riding for 30 of my 36 years on this earth, and am a few steps above your average recreational cyclist, and therefor i know my gear. The owner’s first statement was that i tightened the nut too much resulting in pull-​through. I told him i hadnt screwed the nut on yet and he still would not listen. I have made the mistake of overtightening before and learned my lesson the first time. Further, i have been unfortunate enough to purchase a dried-​out tube which sat on a shelf too long and either split at the stem, or cracked at the top of the the valve. He stated i could buy a new tube or wait for him to ship the tube back to the factory and have Bontrager decide if i should have it replaced. This is for a run-​of the mill 29×1.9 tube, and he wants a factory opinion. He vehemently opposed my side of the cause and displayed absolutely zero customer service skills. When i suggested the manufacturer would absorb the cost of replacement due to a defect, he accused me of wanting «stuff for free» and «you want ‘me’ to pay for this».
I base my opinion about businesses on their attention to customers concerning the simple things, and this was a really simple thing. If anything, to ensure return business, sucking-​up the 2 dollar loss, but gaining a loyal customer is probably going to be worth it in the long run, especially considering i am thinking about buying another bike. Your loss Cycle-​Mart.

Buying a bike here is more than just buying a bike.
You are going to experts that will tell you if they have what you are looking for and if they don’t, they’ll order it or tell you where you can get it.
Since my dad found this place (decades ago) every bike our family bought was from here. It’s a family place, owned and operated by a dad and sun since it opened. They sell, service and repair bikes. But what they really do is care about their customers.
When my brother got into BMX, and was getting real good, they showed up to some of the races and even offered to sponsor him.
It’s the only place I will buy a bike.