Cycle World

I have been going to Cycle World (CW) for over 35yrs. It has always been my favorite bike shop. CW has a large selection of bikes for the whole family. In addition to a variety of makes and models, CW has everything needed to upgrade your bike for max performance. Whether you’re a novice or experienced rider, CW has all your riding needs. The staff is courteous, knowledgeable and helpful.
Cycle World also has a bike repair area which will not only repair your bike but also do any upgrades needed.
So when my wife said she wanted a bike I knew exactly were to go.
With the staffs help we selected our mountain bike. My wife took it for a little test drive in the parking lot and we were sold.
I had found the bike somewhere else for $ 50 cheaper but with CW price match they matched the price of the bike plus gave me an additional 10% on all the accessories I purchased.
Shop around all you want but when you have figured out what you want give CW the final chance. You won’t be disappointed.

This place is an operational nightmare. The employees don’t know how to use the computer checkout system. I was charged full price for an item that was suppose to be on sale and they couldn’t figure out how to return the money. Then they forgot to put the item back in my bag. When I arrived home I realized they forgot to place another $ 35 item in my bag. I called and they acted like they didn’t believe me. They told me they would look into it and call me back. They never called back and I called several more times with no return call from the owner or the manager. Stay away if you don’t want to be ripped off.

Came here after visiting several stores in the area. The plan is to transition from a tri bike into road for longer rides. My son and I felt welcomed by the staff, who are knowledgeable and open to our multiple questions. We were offered different options, receiving clear explanations on each one. The staff went through the trouble and patience of setting up different bikes for our test rides around the block, which was very key for our decision making. Both my son and I went for Cervelo bikes which were fitted to our comfort. The staff was friendly and eager to work with us in terms of budget and comfort, but to my taste a bit pushy on selling all possible accessories, necessary and not so essential which gave some mixed impressions, but again that is there job as salespersons.
Besides the bike I got a traveling bike case and the guys at the store were kind to disassemble the bike, wrap it professionally to avoid scratches and lock it to the bike case. This was extremely helpful since I was traveling the next morning with my new bike. Recommend this place to anyone looking for large selection of either Tri, road, mountain or simply a regular bike, and people who can professionally orient on them. The store is ample and has large parking space to their costumers comfort

I recently received a bike from here as a gift. A friend recommended Robert to my wife. He helped her find the right bike for the right price. I took it back the next day to get the seat adjusted and make sure the bike fit me properly. For some reason whoever put the bike together didn’t do the best job, which I didn’t notice. He readjusted everything and rechecked everything. Then he took me out to the parking lot to make sure the seat was at the right height and that the bike fit me properly. Even advised me against buying another seat until I got use to the one on the bike.
I saw some other reviews on here about bad service but luckily I got to deal with Robert and had a great experience.

OMG. Best bike purchase experience ever. One word — CALVIN. He is a salesman there. Go with him and you will love life. I could say so much more. Trust me.

Can I just say 10 stars! The staff is just wonderful. Mayron, Gus and Ramiro went beyond the call of duty and made sure that I was getting the right bike and correct fit. They took the time to work with me and get me everything that I required. From sales to assembly they are just above par. Really loved that they are not pushing you into product and give you options. Definitely my bike shop.

Very knowledgeable staff, mechanics and overall the best store by far in Miami. I have never left this store disappointed. Keep up the great work!

Just like one of the reviews below, I made an account just to write this review.
In case you don’t want to spend time reading, here’s my point: Don’t go anywhere else to buy a bike in Miami. Especially if you are starting out as a biker and want to stay away from cheap bikes from Target or Walmart. The staff is knowledgeable, the selection amazing, and the prices are the best. Ask for Manny!
I came in here looking for a better bike to get around my college campus (which is very hilly), after having been in a cycling wreck (my brakes failed on my cruiser). I initially came in just for advice on different styles, and told the salesperson helping me out that I only wanted to look at options and get measured (I’m 4’11″). Manny immediately nodded and listed intently while I explained everything. He spent a good hour explaining the differences between several bike styles, prices, and models. When it came to measuring me, nothing on the floor was quite small enough so he went to the back and assembled a very nice road bike for me to try out. Him, along with the other workers, were very nice and talkative while they were assembling the bike. One of them even showed me how to change the tube out and other nifty tricks.
Soon I found myself at the shop for 3 hours trying out different bikes and learning all the bike maintenance tricks there were thanks to Manny. After everything I wound up loving one of the bikes and deciding to take it already. I’m glad I did because they explained to me that there is a 2 month service period where I can take in the bike to have them adjust or fix anything I want. This is great since I can have them make adjustments before heading back to school.
I’m so happy and thankful that they were so patient with me (and it was busy while I was there!). In the end I wound up with the perfect bike to get around campus and all the knowledge I need to fix things while I’m up at school.
Thanks guys!

Great place, I bought my first proper bike here. Love the new location. Very helpful staff.

Unfortunately, the manager failed to provide a pleasant buying experience. As an experienced athlete, knowledgeable cyclist, and local consumer, they fail to offer discounts which are common in the industry. Such as 10−15%, specifically in a holiday weekend, and to an avid local athlete. That’s why companies such as Competitive Cyclist, and All3sports, continue to penetrate markets throughout the country. Local bike shops should pay closer attention to their local athletes, and local consumers. I will never buy here again. Cycle World was very shortsighted on my transaction.

Staff, Inventory & Service are great, but Owner is RUDE. unfortunately I bought my bike there, but if I wouldn’t of, I would definitely not come back… to much competition just on Bird.

The inventory here is amazing. I got a wonderful deal on a 7-​speed Electra cruiser. My salesman Gus was trying very hard to get me the best deal for my money and he did a wonderful job. And while the mechanic assembled the bike Gus also made the wait fly by with great conversation and funny stories.

I was out shopping for a bike and went to two shops with no luck. There were no variety, and the employees weren’t knowledgable. Decided to go to one last shop before giving up and ended up at Cycle World. Kristian helped me out. He was awesome. Very knowledgable and will help you find what you want and need. My boyfriend and I actually learned a lot while we were shopping, all thanks to him. I would definitely recommend going to this store and definitely ask for Kristian. I promise you, you’ll be a VERY happy customer. :)

Kristian is the guy to buy from. Extremely knowledgable and willing to educate. We walked in not knowing much and walked out an «expert.» They provide a vast variety of all models shapes sizes brands etc. all in all we had a great experience and walked out with what we needed plus more. Thanks Kristian!

The service was amazing the sales representative Ramiro the best he took time to go over the different options based on what I was looking for and rage price I also had the privilege to meet the owners. big selection of everything The experience was excellent there is no other Bike Shop like Cycle World in Miami.

The store is beautifully organized, but I find it way too expensive for the casual biker. The sales representatives are cyclists themselves… extremely knowledgeable, nice and helpful. Great selection!

Found this place to be expensive for the likes of a casual bike rider. For the price of an inner tube, two new wheels, and a knew grip I could’ve purchased a new bike.

One word– Amazing! I went all over Miami and this is the best place for service, knowledge and price. I highly recommend that you ask for a young man named Christian. He has to be the nicest most knowledgable person to ever help me. I changed my mind twice about bikes, we made him put things on and off the bike, test drove 6 bikes… To make a long story short we were there for 3 ½ hours ! He even helped us put the new bike rack on our car which by the way he helped us get a better price on! Talk about going above and beyond!
They have a huge selection and many prices from high to low. Everything you need for your cycling needs! This is a one stop shop. From shoes to water bottles, they have it!
Don’t forget to ask for Christian. What a nice guy!

im not too happy with these guys. i walked in on a saturday afternoon, decided to buy a helmet and it took about 15 minutes to get someone to come up to me and ask me if i needed any help. my friend had to tell one of the four guys that were hanging around the shop — socializing — to go ahead and sell me a helmet. this irritates me because when i walk into a store decided to buy, im there with money. hi. heres money. take care of me.
the kid who took care of me was nice though. i made my decision and got my helmet. problem was that it was a size large and while i do have a large head, it aint that large. unfortunately for me i didnt realize this until i was back home so next day i had to head back over there to get a M. their return policy is strict, but what was worse was the attitude of the older gentlemen who was handling my return. i felt like if i was doing something wrong. he demanded on a dry imperative tone to show him my id in order for them to process my request. i can understand the credit card i used for the transaction but my id? for a $ 130 helmet? whatever, you guys make the rules and ill comply, just be nicer when dealing with your customers.
will i be back? i doubt it. theyre far from where i live and their prices exactly the same as other shops in south beach.

This store is definitely the first stop if you are planning on purchasing a bicycle. The salesmen on the floor are not only extremely knowledgeable, but they are also cyclists. They will ask you if you want a road bike, a mountain bike or a hybrid, if the bicycle is for you or for a kid (they also sell kids’ bikes), and if you don’t know, they will probably ask you why are you wanting to buy a bike, just to know if it’s for fitness or for commuting.
The reason I stopped by is because I have a Jamis hardtail mountain bike with 26 inch wheels that I have been using mostly as a road bike. I want something faster than a mountain bike and considering a road bike is out of the question because a fat guy doesn’t look good on a road bike. Or tight pants. The options that I was given at Cycle World were 1) a mountain bike with 29 inch wheels or 2) a hybrid mountain bike frame with road bike wheels.
Now, I spent about 45 minutes just talking bikes, colors, possible uses, preferences, hypotheticals and what ifs. The person helping me also went to the back to check a specific color of a later model. Everything with a smile. In the end I was not able to make up my mind, so instead I went to look at the apparel. Guess what? The salesman gave me a tour of the apparel section and even recommended a couple long sleeve trainers. He then shook my hand and left to help a new group of people that had just walked in. Without a doubt, this has been the best customer service I have received in a while in Miami.
Cycle World sells primarily lots of Trek and Giant bikes but they have other brands available. It is not the largest showroom, but it is a large one. The apparel section, on the other hand, may possibly be the largest cycle wear collection in town, and it is not cluttered or disorganized. They also have some shoes, lots of helmets, bags, accessories, sunglasses (Oakley and other brands). They also have an area dedicated solely to parts and service, this one undoubtedly the largest I have seen.
But really, the amount of help dispensed at this bicycle shop is unparalleled. For a newbie, a middle of the road cyclist, or a seasoned aficionado, guidance is available. And that is precisely why this store gets five stars above the competition.