DaVinciMedEsthetic

I went for what they say is CoolSculpting… not sure what I had, but nothing to do with that procedure… not sure why people keep going. I didn’t read reviews before going… Avoid this place.

The thing I value the most at DaVinci is the staff and the amazing service I always receive. I am not going to lie – it’s a busy place – but the staff does the absolute best to accommodate you and to not make you wait long. All the girls are amazingly nice and caring as well as knowledgeable. I love how the owner is always bringing in the latest machines and treatments to keep the clientele coming back and that they always value their repeat clients. In Miami where most times the service industry always leaves people feeling disappointed, I can honestly say for the past three years that I have been vising DaVinci, I have seen them improved, grow and provide great service with the latest and best treatments available to keep us looking young and feeling good.

i decided to write an e-​mail after spending $ 500 dollars or more in this facility.
i paid for a laser hair removal for under my arms after more that 6 sessions there was no difference. in one of the representatives said to me that they just changed to a more updated laser machine. she said that i bought the package with the old machine and that i dont quialify sessions until i purchased another package with the new laser machine to see real results Terrible! !!! i will update you with some photos later this week.
i have paid $ 300 for coolsculping. they have sold me this product like the best thing promising it will eliminate inches of fat. they never measured me before procedure however they made up numbers to confront the situation when i made the claim that this procedure did absolutely nothing in my body. i request to speak with the manager and they told me that the manager dont deal with those situations and that i can’t got in contact with him or her.
i just practically throw all this money in the garbage and probably with half of this somewhere else i could have at least eliminate the hair under my arms.

I am writing this review while waiting here already over 30 MINUTES after my appointment time.
This is my third appointment with them after purchasing the laser hair removal groupon. Every appointment I have to wait 15 – 30 minutes after my appointment time, I get the sense that everything is completely disorganized. There are other woman who walk in and they take them right away. Ridiculous. My first appointment I told them I wanted full face, underarms, and half arms-​with hands. A woman who works there told me that hands are not included with arms even though it is clearly stated on their groupon. She said if I paid an extra $ 140 she would do hands and an other medium area. I should have never paid that because there are many other better deals and places with better service. Save your money. But a groupon for laser hair removal somewhere else.

This place has definetely improved!
I had purchased laser package over a year ago and after being extremely busy all the time and hard to keep up with the appointments I just gave up. Every time i called to schedule or reschedule an appointment they were always booked. The place was always packed and service was terrible. I had only two laser hair removal sessions done and I saw no difference at all.
Now a year later I received call from them to schedule an appointment to resume my already paid treatment. I was hesitant due to all the problems I had before but decided to give it a try.
It looks like they have more staff and the wait time is always less than 5 minutes. I am seen right away and I’m treated like they value my business. I just finished my 4^th remaining session and I can see a huge improvement. I have NO hair growing underarms and overall it has decreased considerably.
They upgraded the laser machine. This one is a more powerful one and it doesnt hurt as much as before. The results are incredible!
Now I am ready to schedule/​purchase my next 6 sessions and I will be ready for summer time.
The staff could still work on their customer service skills and treat clients in a friendly but respectful manner.
Overall I am happy I am back with DaVinci, I’m satisfied with the treatment results and with the prices.

The office staff here do not greet you nor pay any attention to you while you wait (and you definitely will be waiting-​no matter what time your appointment is). The name of the business is spelled differently throughout the office and on their paperwork (Davinci and Davinchi), which I find very sketchy. They keep their appointments in an appointment book-​a paper one. Nothing is computerized. As far as the actual service, they don’t use the right glasses. They use tanning goggles and put paper towels underneath. So you are laying there (probably naked, at least to some extent) blinded. It feels like some Fifty Shades of Gray ish, except terrible and not at all sexy. They do not give you any education about post treatment– I only knew about what to do and not do because I’ve gotten LHR in the past at another place. I also had to tell them how to adjust the laser settings for my first treatment because it wasn’t strong enough and I knew it would not do anything. Alllll that being said, the actual women who had carried out the treatments have always been very sweet, even though there is always a language barrier. Overall, going to this place is comparable to when your weird, dead beat aunt would take you to get a manicure at a sketchy, hole-​in-​the-​wall beauty school in a strip mall. I guess you get what you pay for.

I bought 99 dollars botox treatment from Groupon, I don’t know what they injected but nothing changed in my face, it’s been 1 month already, I’m 29 years old and used botox before, always was fine but not at this place, I think they inject water or whatever, It’s not wort going there. Disappointed !

While the staff was friendly, the overall service was terrible. I paid for a groupon for 18 sessions 6 per area. This did absolutely nothing for me and I may as well have wiped my butt with my money. Every time I’d call to schedule or check my appointment, no one would answer the phone-​it would go to voicemail, and no one EVER called back. I even tried to send them emails and had filed complaints, and never got a response to anything! By some miracle i was able to complete my sessions only to figure out that the laser didnt work at all. I am a bit hesitant to do laser hair removal again after this experience. I do not recommend!

I wouldn’t go anywhere else, I’ve done velashape and laser. They are the best and have the best prices. Don’t even get the Groupon, it’s their original price already.

Went in for laser and had no results. The staff is rude and very unprofessional. They have no knowledge of how to use the laser. I always ended up waiting an hour after my appointment time.
Do not waste you money on this.

Do not purchase anything from this place. I purchased 8 Zerona treatments and when I went to sechdule an appt, the lady wanted to see me only once a week. The Zerona treatments requires for it to be done every other day, for 2 weeks, to see the best results, the young lady went on to tell me she can only do once a week. Obviously, she has no clue on how this treatment works. I requested a refund, if they don’t give it to me I will just do a charge back.
K.E.

Waist of money. I have my 4^th laser treatment and I do not see any results. The hair stooped growing but it grows back again. It seems they used cheap chinese machines which are not effective. Dont buy laser treatments. It seems cheap but at the end you thru the money away.

Money wasted, do not buy any laser hair removal sessions from these people. I bought a groupon for 18 laser sessions for $ 139. I didn’t miss any appointments and before it was over the girl offered me the same price to continue with more sessions. I made the mistake of buying another 18 sessions this time for the $ 189, which I also completed with no missed appointments. Big mistake. I had not hair loss and when asked for my money back I was told I must have hormone issues. Do not buy into these people scam.

I bought a $ 189 Groupon for hair laser removal. I arrived at the location and the nurses made me fill out the rutinary medical paper work. They also took down my groupon number and clicked redeem (mobile groupon). I waited for an hour and finally it was my turn to see the technician. As soon as I walked through the door leading into the private area, the nurse tells me «You need to pay $ 350 for taxes prior to getting the procedure. How would you like to pay?» I was stunned, shook my head and asked «Excuse me? Taxes? What taxes?», she then responded «Those are the taxes for the package you selected». I said to her, that if they intended to charge anyone any additional fees, they should have stated it in the groupon, or she could have told me upon arrival, not wait until the last minute. She said «You can pay in installments if it’s easier». I said «It isn’t about that, you can’t collect sales tax after the purchase has been made, especially that outrageous amount exceeding the purchase itself». She went on to say that the groupon did state that (A lie by the way, I always read the entire thing so they don’t pull a fast one on me. I still double checked when I got home and nowhere does it say that), that Groupon knew how they were conducting business and that all groupons are handled that way (also a lie, I have been to several establishments through using Groupons, and no one had ever tried to collect «taxes» once I am there. They are using Groupon as a way to drive more traffic to the business, but aren’t content with honoring the smaller advertised price tag and use the «taxes» scam as a way to get more money out of naïve customers. I sure hope that the IRS is aware of how much money this establishment is collecting in «taxes». Now, I am still dealing with Groupon to get my $ 189 back, because I naturally refused the service and walked out. But since the nurse clicked redeemed as soon as she took down my information, Groupon thinks I actually used it. Da Vinci is a very shady business. I wish I would have read these reviews prior to purchasing that Groupon. I complained to the FTC as well. This is not a transparent business. I mean, what I am complaining about isn’t even the typical bad attitude, bad customer service, etc, it is something serious, very shady, unethical and illegal.

They are so overbooked that I always have to wait 1 – 2 hours with 10 other girls, where is awaiting area where only 5 can sit. I

I bought 2 groupons from Da Vinci. I can honestly say that the laser hair removal one has been pleasant. My nightmare started with the Zerona treatment. It is very common that I make my appt, show up 10 minutes early and wait in their lobby for over half an hour after my appt time and still nothing! Lizbeth (staff member) told me that they are no longer offering lunch appts for Zerona treatments. I do not know if this is true or not but I do know that I regret the day I bought the second Groupon. I do not recommend this office at all! Run before they trick you and waste your time and money!

If I could give «zero» or «negative» stars, I would.
Customer service: Although appointmens are required and a penalty implemented if customers are late, on each of my four visits, I was not seen until 45 – 60 minutes past my appointment time. This happened on EVERY occasion, and the staff was unapologetic and didn’t even acknowledge the lack of timeliness.
Poor quality/​lack of training: On my 5÷10÷14 visit, I received laser treatment on my bikini line. I was burned in three locations by the technician. (My icon is a picture of the results.) This clearly indicates a lack of training of the staff. I had to ask that the laser strength be reduced THREE TIMES during my session. The technician didn’t seem to understand that not all skin types can take the same laser strength, nor did she seem to care. I will NOT be back for my 2 remaining sessions.

I lost my money. Laser Hair Removal machines are a scam!!! I had 18 sessions (6 on each area) and didn’t miss any of the appointments, as recommended by them, and didn’t loose any hair at all! I wasted my gas, time and money. Wouldn’t recommend it to anyone.

I am not a «grouponer» but I wanted to try out a service (IPL) and opted to buy a groupon for this place. I really should’ve looked at the reviews prior to purchasing anything.
Let me start by saying that they never answer their phones! You have to leave a message and they never call you back. After 3 messages over a weeks time, I finally got someone on the phone that said to leave a message and that someone would call me back… lol «Really? No! I want to make an appt. now.» I finally get my appointment for 3 weeks later. I arrive and sign in and no one pays any attention to me. After 15 minutes they ask me if I have an appointment… smh. I get the paperwork to fill out and shortly thereafter I was taken back. The treatment experience was ok. On my way out, they said I should call to make an appointment which of course I declined and said I’d make it right then and there.
Now this was a 4 session deal.
On my follow up session, I had the first appointment at 9:30. Well they don’t show up till about 9:35 and then they make coffee and catch up on gossip while customers sit in the claustrophobic lobby. So I approach the receptionist about my 9:30 appointment and that fact that it’s already 10 and she says to me «Well if you’re in a hurry you can reschedule. You need to come with plenty of time so that you are not rushed.» Really???
Third session-9:45 appt. I show up at 9:30(first one there), they show up at 9:35. I wait an hour for a 10 minute process. They are all chatting and gossiping and can’t find my paperwork. They finally take me back, this time I «came with more time». I had a 7am meeting and makeup on. Well the lady didn’t bother to remove the makeup until I said something and then she proceeds to use rubbing alcohol.
I understand that sometimes we have off days but these people had 4 different times to improve customer service and failed miserably every time. They really just don’t care.
Hence, the 1 star! Needless to say, I will not be going back and certainly do not recommend anyone wasting their time in this place.
Oh and if you don’t speak Spanish, good luck!

I have been getting treatments for the lipo laser and velashape. I purchased a deal on groupon for the lipo laser. I have had this treatment done before and the other place weighed, measured, and educated me about what I should do to help make the treatment work best. I have not received any of that here. Also I do not speak Spanish and everyone here is Spanish speaking. I can’t even communicate with them and it is very frustrating. Also when calling the office either I can’t reach anyone or get put on hold for long lengths of time. It would be nice to get a treatment someplace where you are more than money in their pocket. I will not be returning for anymore treatments after the ones I have already paid for are complete.