Diamond Cab

They went to the wrong location to pick me up and after making me wait told me they wouldn’t cross the bridge to south beach. The only reason I even called for a cab is because the über app isn’t working.

If i could rate zero stars i would. Do not use this cab service they will take advantage of good natured people. They either pretend to be your friend and then hide the meter or will drive you in circles and make your fare go up. I recommend sitting in the front seat with a navigation in their face and make sure they don’t take advantage. It sickens me to know how Miami cab companies can get away with having unprofessional drivers. One driver even made illegal turns was speeding and was talking on his cell phone the whole time. I will most defiantly rent a car the next time I come to Miami.

Never a good experience with this company. Always late. Whatever you tell the dispatcher, it never goes to the driver. I’ve given up trying to pay with CC with these people: there is always one excuse.
Don’t call them unless you are desperate.

Terrible service. The first thing did when i called was tell the lady that i needed a taxi that accepted credit card because in using crutches and i didnt have cash. When i got to my destination the driver told me that he didnt accept credit cards that i would have to find an ATM. I dont know how he expected me to do that if he saw that i was using crutches. I called the company again and told the lady that the first thing i asked for is a taxi with cc machine and all she said was «im sorry ma’m but there’s nothing we can do about it» and she hung up on me. They ended up taking my cc numbers. But i was surprised with the bad service… This is not the first time this company does something. The other day they took 20 minutes to get to my house and i had to call again and cancel. (I only called them again becase they are close to my house. But never againn)
This is the first time i give someone a bad review but i think they deserve it

Thankfully, I can count on one hand the number of times I have ever taken a taxi in Miami. To make a long story short, I had recent back surgery, so I am not able to drive. My Mom was having surgery last week, and I was determined to be there. I felt very uncomfortable after a few hours of sitting in a hard waiting room chair, so after I spoke with her surgeon and found out she did well, I decided to leave.
The hospital receptionist (at Sylvester Cancer Center in downtown Mia) called Diamond Cab for me. I waited half an hour for the cab to arrive, and when I got in, I asked the driver (Mr. Regis) what it would cost from downtown Mia to Kendall Drive and SW 107 ave. He said «No more than $ 35». We head towards Kendall, and thankfully the 836 and 826 had no traffic. When we approach the fork where the 826 divides, I instructed Mr Regis to stay to the left (the exit that heads toward Homestead), and he doesn’t! He exits to the right, which is going to take us way more EAST than we need to be. I am pissed, as I can’t believe this SOB has the nerve to blatanly try and rip me off! He then tells me he went that way because he doesn’t have Sunpass, even though I am staring at the Sunpass transponder that’s mounted on his windshield. I mention the transponder, and he claims its not activated. I then let him know that they can bill him by his tag, and that a nonfunctional transponder is his problem, not mine. We get to my destination and the meter is over $ 45. By the time he totals up the trip, it’s $ 48 and change. I tell him I only have $ 45 and that’s all he is getting. I should have only given him $ 40. As soon as I get inside, I call Diamond Cab and let them know what happened. The manager is actually rude about the whole thing and tells me I should have called him while I was in the cab. Sorry, I am not going to fight with a cab driver while in transit, as I don’t need to be dropped off in the middle of nowhere. I expected that he would send that thieving bastard back to where he dropped me off to refund some of my $$, or at least offer an apology. But he does nothing!
I have reported Diamond cab to the county agency that regulates taxis. It is likely I will get a partial refund. I can only imagine how this company treats tourists, if they treat local folks in the manner I was treated. Stay away from Diamond cab!!!