E-Z Rent A Car

Everything was ok. But, they just pushed us to buy the SunPass which I’m not sure is a thing we really needed. The person was not speaking good english so the whole SunPass thing was not really clear. To be clear: (after checking my bank account) you will be charged for the price of the SunPass PLUS the price of each toll you go trough.

Stay away from this company. Pay couple more dollars and get better experience and service with other companies. I paid 198 $ for 4 days and the car was super old I thought first I was driving 70s model semi track. I am not joking. I wish I read those comments broker I rented the car.

1) 2009 Chevy Impala as a mid-​size which drove exactly like you’d except.
2) Claimed to not have anything else available because it was a Sunday. .what?
3) Lowest form of customer service. Just give her your license and get it done and get out– that’s her smile-​less, silent, not-​looking-​at-​you attitude and it soon became mine. As the first person you interact with after you get off of a plane, thanks for starting our vacation off so well!
4) We planned to come back the next day to trade in our POS car they charged us standard rate for, but traffic in Miami sucks, they to creste more lanes on the streets! Everything has 1 frickin lane! And if you whip out your Google maps, you’ll see more accidents in onr little area than I’ve ever seen. It was truly comical except we couldn’t make it to trade the car in as it would have taken too much time out of our few precious days to do.

Worst car rental experience ever. Dirty car, no transparent check of the car state at check in, sloppy customer service and third world level processing.
Besides i advise all potential «suicidal» customers attracted by low prices advertised by EZ that they check throughly their final invoice, 35% of it has been overcharged to mine recently.
They never reply to email and when you call them they tell you they call you back. How sloppy and miserable in America in 2015.

One of the worst car rental experiences. My husband and I visited Miami for our 16^th wedding anniversary. I booked the car reservation online from our home state. Once we arriced the line was extremely long and extremely slow. once we made it the counter we were told because we did not arrive to pick up our car right at 11am it was no longer available. so we had to pay a $ 60 up charge for a larger vehicle because that’s all that was left. the clerk was rude, unapologetic and unconcerned with our displeasure. she then told us we should get a toll pass because there were tolls all over miami. found out we didnt need it at all. car they gave us looked like someone had used it as a bumper car. dents, dings and rust spots all over it. not to mention it smelled liked cigarettes and butt crack! no kidding. my husband told them the condition of the car was unacceptable and they put us in a decent Nissan altima. they told us they would hold $ 200 until the car was returned (standard procedure so that’s fine). but they actually held over $ 300. I will NEVER use this car rental again. I will stick to the more reputable companies. they advertise cheap rentals but you end up paying more in the end. horrible service and horrible cars.

Very bad experience … I had made a reservation for a vehicle With unlimited miles to go for a weekend get away! With
and went to pick up the car and the give crap about
intinerary they said that car was limited only with 150 miles per day … And they said that florida resident are no allow to have unlimited miles ! (That is Discrimination!!!) And also they said that insurance
is not good !! So they give Crap about priceline! … I ended up getting no car!
So be careful about price line and Ez-​rentalCrap!

HORRIBLE customer service. Treated like crap by jose. After a long flight came to rent a car and he had the WORST attitude anyone can have. Will not be returning to this company to rent ever again

After being on a long flight coming to Miami, my friend and I waited in line for quite some time. One of the employees took us over to advantage car rental and stated that they could help us. Fine… but then Eduardo proceeded to state that he apologized but looking at our reservation there were no cars available??? The only car available was a minivan??? Really… my friend and I are young and this is not what we were expecting. We asked ‘why you over promise and under deliver?’ All he could say was he was sorry.
On top of this, I bought insurance on priceline when booking this reservation under ez rental. Eduardo proceeds to tell me that it was a scam, they do not honor that and they want their customers to purchase directly from them. So I replied «why would you ez rental partner with this third party insurance, offer it through priceline, have customers pay for it just to say you don’t honor it!». He shrugs his shoulders and says he does not know any thing about that insurance and I need to ask for a refund.
Lastly, after 20mins, a full size car comes up in the system and he ask if we want it. We tell him yes and verify that $ 57.22 is the cost. Eduardo states that we need to purchase insurance $ 29.99, as it is full coverage if anything happens. So we say yes and the total. He gives us a total of $ 100+…but then he says there is a $ 200 deposit that will be held on my card!!! Bringing the total to $ 354.00!!! Ah no! How did this reservation go from $ 57.22 to $ 354.00. From poor customer service to hidden fees, my friend and I went straight over to ENTERPRISE… and got a rental in less than 10mins… great customer service and suggestions in what was necessary as far as the sun pass/​ez pass for our stay. All in all, will NEVER use Ez rental again!
Oh and yes, I did receive a refund from priceline and they stated that ez rental does accept there insurance and they sincerely apologized for our negative experience.

Horrible customer service, and false advertisement of low prices. The daily rate may be lower than other car rental agencies, but they bundle ridiculous charges in your contract making it either the same or more expensive than their competitors.
Do not rent from here!

Just rented from E-​Z on June 26. There was no line, only one other customer being helped. Our car was available, and the process was quite easy. However, the lady at the counter insisted that we should buy a SunPass (a pass for toll roads). She made a comment that you can not get around Miami without a SunPass.
I went down to the garage to pick up the car. It was fairly quick. The guy at the pick up booth handed me an inspection sheet to go check out the car. The car was fairly new, but it had many dings and scratches all around. Be sure to take your time to conduct a thorough inspection. As I handed the inspection paper back to the guy, I asked him on how to get out of the airport and catch 37^th Ave to go downtown. He would not answer my question, instead basically said that I can not get out of the airport without a SunPass. I had to tell him that I want to take 37^th Ave and then 7^th St to go downtown. He then turned around and asked another guy in the booth. He other guy grudgingly nodded and said that I can do that. As I drove off the garage, I asked another E-​Z employee who was walking along the ramp about how to get to 37^th Ave. He promptly responded in Spanish that he does not speak English.
It seems to me that everyone at this outfit is trained to push the SunPass on customers, and was not helpful or responsive to customer needs.
Other than that, the whole process was quite easy. The car was fairly clean inside and out, except for some stains on the driver seat. I was pleased with the car quality and features. It even had a backup camera.
FYI, getting to 37^th Ave was quite simple. There were many street signs as soon as you get out of the parking lot. With the Google Maps setting to «Avoid Toll Roads» on my Iphone, getting around Miami was not a problem.
.

DO NOT RENT FROM HERE!!! Run! Save yourself!!! I give it –10 stars
On June 22^nd 2014 my husband and I had a problem with E-​Z rent a car Miami International Airport. The woman at the front desk was very unpleasant. Later we were given car that was falling apart. The moment it was driven off the lot the oil light turned on, low tire pressure, and the car shook as though it was about to shut off. We turned around, returned it and we were given another one. We booked through Priceline where we read unlimited mileage which is what we needed. Our trip was from Miami to North Carolina and back to Miami. We returned the car on time. No problems after that, and we were charged with the unlimited mileage.
After that trip we took four more trips booking with Budget rent a car Miami International Airport. No problems there.
Front desk personnel was polite, professional, and honored the unlimited mileage from booking through Priceline.
On May 24^th 2015, I took a chance with E-​Z rent a car in Miami International Airport once again. A decision I would later regret. Using Priceline once more for the unlimited mileage that is offered.
Once I walked up the front desk unfortunately I was attended by the same unpleasant agent. Very dry and rude. She treats customers as though they’re a nuisance. The phone rang and she picked it up and hung it up so it would stop ringing. Very unprofessional.
I explained to her what had occurred the last time we rented from them and to please rent us a car that was good. She printed out the paper work where my husband signed and we left.
Unfortunately we made the mistake of signing the paper work without fully reviewing the fine print we were asked to initial. The unlimited mileage Priceline was offered was not honored because apparently locals are not covered under that. Although we signed to rent the car there was no verbal information given to us by the agent that the unlimited mileage didn’t not apply to us. Now, I’ve rented from the same exact place before and the unlimited mileage was honored.
(NOT A PROBLEM WE HAVE EVER HAD AT BUDGET RENT A CAR.)
When my husband went to pick up the car, once again another that had problems. So he was given another car. One day into our trip from Miami to Jacksonville the «maintenance required» light turned. It took us about 10 phone calls to E-​Z rent a car for them to answer the phone so we can let them know that the light turned on incase of anything.
When we returned the car we were charged $ 259.80 instead of $ 122.00 that our original contract was for.
My husband and I went upstairs to try to speak to the lady and let her know we were charged incorrectly and her voice escalated quickly claiming she told us about the mileage.
My husband and I rent cars frequently. 7 to 9 times a year. If she would’ve said that the unlimited did not apply to us then we wouldn’t not taken the car and canceled our reservation.
There was another male agent standing next to her who also was very snobby and rude. They pulled out the contract and said, «See?! You signed it!» I explained I thought it was understood that we booked through Priceline and the unlimited mileage would be honored like the last time we rented from them and he rudely replied «no!»
So I said, «Ok, I’ll contact corporate to see what can be done.» Again very rude, replied «go right ahead!»
I’ve worked in customer relations my whole working carrier and I know 100% you are never to speak to treat customers in that manor.
I know now for future reference to never rent from E-​Z Rent A Car again! The experience was awful and the treatment was an absolute nightmare.

I don’t know why there’s a «reserve Now» link on the page, because No One should rent from this place — EVER! This place has the absolute worst customer service ever. If you don’t like your job, GET A NEW ONE! But don’t take it out on people who come to spend their money and help to keep you open.
I was told my reservation couldn’t be found and it would take an hour to show in the system. I told the guy at the counter «I don’t understand…» And he dismissed me with a wave. I told him I would contact the 800 customer service number to see why it wasn’t showing and his response was «they won’t be able to help you either». But in less than 2 minutes the customer service rep on the phone was able to find my reservation (I booked through Priceline) and even they were puzzled as to why he couldn’t find my reservation. But wait! All of a sudden he was able to locate my reservation. And boy was he mad! I was given the tiniest car they had and when I came back up and asked him to change it he got so angry that he slammed some stuff around and turned red and said if his manager were there I wouldn’t be getting a car. Well, why not? I paid with my credit card, I was polite, and I had a valid driver license.
I complained to corporate and they responded, however I will Never rent from them again.

Really very bad service. We came in to get our car, and found a long, slow line. A smiling person stands next to the line, which I suppose is nice, but maybe she should be working, since the line is backed up and everyone is waiting.
Our car was said to be ready, but it will take «10 minutes to clean it.» The truth is they had no car, and were stalling to get one returned. I waited for an hour for the car. This was «Jandir» telling us the the first outright lie from EZ.
An hour waiting on the sidewalk with luggage and small children is NO FUN.
Once I got downstairs (and my family began waiting, at night, on the side of the curb outside baggage claim) the booth guy said they needed to wash the car and drive it over — again «10 minutes.» I got the same story over and over, with more deception occasionally thrown in. 45 minutes later someone gets into a car PARKED NEXT TO THE BOOTH FOR THE LAST 30 MINUTES.
That’s the second deceptive, misleading EZ Rental employee.
The car had an old soda can, and was bottom of the line (no auto door locks, etc.)
During our vacation I called numerous times, but was put on hold for long periods — nobody picked up (likely a standard policy).
When returning the car, I asked another EZ employee where to leave it. He mumbled something and I said I couldn’t understand — he shrugged, gestured over his shoulder while turning his back and walking away. I got out and asked the booth guy — he told all the waiting people (another line) to move and had me pull in where they were standing.
That’s the third bad employee (the one who walked away rather than say where to drop off).
I walked up to tell the manager that we’d been rented a car that was not clean or ready, and waited over an hour on the street. That was Alfredo Nazario, the manager. He was resolute in avoiding any responsibility.
This was the FOURTH unsatisfactory employee interaction. This manager ALFREDO NAZARIO was the least pleasant, most irresponsible of the entire barrel. Perhaps worse than JANDIR, who lied to us and said the car was ready, rather than finding another vehicle (at their expense) as they should have.
Do not rent here.

Horrible!
So update, the car we rented out of town in miami that broke down on us broke down because of us getting caught in a massive rain storm, it was really bad & idk if Miami has drains or what but the rain was splashing up on the hood & we had to literally stop in the road & wait it out for about 20 minutes (other cars too), Made it to the hotel for the night & the next morning is when valet said it wouldnt start. So now everytime i turn around im getting calls from the rental company saying they want 6,000+ dollars in damages!
we create storms or nah?
2.couldnt even get the replacement rental without showing up in person & acting a complete fool
But i owe you 6,000 dollars? Nah accept these two middle fingers as payment instead. Im not paying one red cent. Zero stars if i could.

Why do I continue to do this myself. This place sucks. The man at the counter kept calling me «lady» and telling me my car will not be ready for an unknown amount of time and to step aside. He proceeded to provide cars for the ten people behind me. And when I asked he said «Lady, I don’t know. «a pathetic excuse for customer service. Avoid. And avoid Juan. He sucks.

Don’t rent here if you value your life! We rented a car for a week and drove to the Everglades. Two days later, the tire pressure indicator light came on, because one of the tires had low pressure. When I was putting air into the tire, I discovered that BOTH front tires were completely worn bald (no tire tread left at all — extremely dangerous, especially when driving on highways, because it can cause a tire blow-​out). I had to drive the car back to Miami to switch rental cars. The staff at E-​Z Rent-​A-​Car didn’t seem concerned at all that they were putting unsafe cars on the road and people’s lives at risk. BEWARE!

If you are a FL Resident do not rent from this company. These days you assume that all car rentals company offer unlimited miles, but people with a Florida license EZ Rent A Car charges over 150 miles. If you are renting to visit family in any part of Florida expect a big charge on your credit card.
Now days when you initial rented cars contracts you assume its for the insurance and liabilities not for unlimited miles. The agents do not explain that part on the contract so unless you are one of the very few people that read everything they will get you.
I was charge around $ 300 for a 2 day rental that online was booked for less then $ 40. Since you initial and signed the contract there is not much you can do. Be careful.
If you don’t have a Florida license then I guess it should be fine.

Located at Miami airport–
Stay away from this rental agency! They charge to much on the EzToll, my drive was much less in charges, however you still have to pay daily $ 6.99, other companies wait to see your charges and then bill your credit card, but Not with EZ Rent a Car.
My car radio was not working, no windshield fluid and not clean properly.
Very disappointing!

I would give negative stars if possible. Miami has horrible rental car service apparently. So I can understand when people don’t return cars at the time they said they would. What I don’t understand is how you can give me a run around. I reserved the car for 8am. Showed up at 8:55. Was late getting off our cruise ship bc of lines. Got to the airport and what do you know, my convertible that I booked 3 months ago isn’t available.
This is what made me angry. The attendant had the nerve to tell me right off the bat that the convertible wasn’t in stock and they could give me a premium car which was a Nissan maxima for the same price. I’m sorry, but a maxima is nice but it’s still not a convertible. She didn’t even apologize or anything for the the car not being available. First words out of her mouth were «we don’t guarantee your reservation after an hour. we don’t have a convertible but I can give you a Nissan maxima for the same price.» I asked what happened to the convertible I reserved. She told me that they couldn’t guarantee my reservation after an hour and they show another convertible being returned at 11PM. I could wait for that one if I didn’t want the maxima. Uhhh… You want me to wait for a «possible» convertible for 14 hours??? You’ve got to be freaking kidding me.
Obviously by this point I was livid. What the hell kind of service is that? The car was obviously not available at all, you could’ve explained that from the beginning and apologized instead of saying the dumbest things I’ve ever heard.
Kindly explain that people haven’t returned the car like they said they would instead of saying «you’re an hour late, we don’t guarantee your reservation» I was 55 minutes late, so either they gave my car to someone else or it just plain wasn’t there at all this morning. Don’t tell your customer you can wait 14 hours for a car but it’s still not a guarantee. I tried asking if I had showed up at 8am if I would’ve gotten the car, one lady said” I gave the car to the person before you” (that doesn’t make sense either. So they upgrade and took my car or they also had a convertible and there was only 1 available and they gave it to them???) The other lady said I wasn’t here at that time so I don’t know what happened. Well gee thanks for the explanation.
I would’ve been a lot more understanding if they had handled it better. Don’t rent from them. I hate car rental in Miami. Read my next ordeal at Dollar Rental.

Their booth is pretty small and only had 2 employees working the desk max so you might wait quite a while if you’re checking in during a peak hour. Fortunately I was there at 7am and there were only 2 people in front of us and one attendant.
We paid $ 10 extra a day to upgrade to a Ford Mustang convertible. The desk person noted I looked a little pale (he actually said white… I’m Asian!) and suggested it would be a good idea. Ummm… sure thanks? We also rented the SunPass for tolls which is similar to the EZ pass in the northeast for $ 7 a day which was helpful but make sure you go through the automatic express SunPass lanes only and not the cash/​SunPass lanes or they’ll make you pay cash.
Everything with the car was fine except for the actual color. I didn’t know Ford offered their cars in douchebag green! I kinda felt like a fucking asshole driving it but it was equally hilarious for my wife and I. How bad was the color? You would be 500% more irked on multiple levels if you saw your ex dating someone driving this car.
I would be remiss not to mention how terrible these drivers are in Miami. This was my first time having a car for an extended period of time here. As a whole, they are without a doubt the worst drivers I’ve ever seen in a US city. I’d be in an accident at least once a month with these morons. Be careful!