Edda’s Cake Designs

I just ordered two cakes from Edda’s Cake Designs for a very large office party. The sheet cake was super delicious and they were able to add our logo, the presentation was perfect. The 2^nd cake was in the shape of our logo and was equally delicious! Maegan was great in assisting me in choosing the cakes we needed and making recommendations on what would be best for our event!

These cakes are so yummy!
I’ve had my fair share of Edda’s cakes over the years and wow, totally worth breaking my diet for. My favorite would be the vanilla rum cake, very tasty and moist. I’m not a fan of icing but I actually like the icing from Edda’s. Other flavors I enjoy here are the red velvet and guava.
The last cake I got here, 2 days ago, was $ 20 for 10 servings. Not bad if you ask me, just a little bit more than Publix cakes (which I absolutely love too!).
As far as spending hundreds of dollars on a cake, well… it’s not something I’d personally ever do unless I one day a lot of money to not care lol. Therefore I can’t review based on the expensive prices others have mentioned.

If I could give this company negative stars, I would. I never write reviews but my experience here has been so awful that I need to let people know about it. I don’t know if it is just this location or the company as a whole, but my experience has been just awful. Being an event planner, I have ordered cakes from Edda’s in the past. So when my usual baker was unavailable, I decided to order a cake from them for my sisters baby shower. It was a very simple cake — a blend of two of their «models». First of all, the amount that they charged me for the cake was triple what I would ordinarily pay for a cake that size, but knowing that it would be delicious (from past experience), we decided to pay it. I went to pick up the cake and it was adorable. The day of the shower, we cut it, and the flavor was not what we ordered. It was just a plain cake, no filling, nothing. I know people make mistakes so while I was annoyed, I was still calm and understanding about the situation. I called on Monday morning and calmly explained my problem. They were shocked to hear that my order was incorrect and told me that their office manager would call me back that day. I didn’t hear anything for 2 days, so I called them again. They must have been screening my calls and hung up on me 5 times. 5. Times. They picked up the phone, and then hung it up. I would never have called so many times, but after paying what we did for the cake and the complete lack of customer service or simple respect, I could not let it go. When someone finally answered the phone they answered extremely rudely, calling me by my first name and asking me what I wanted. Not their usual phone greeting. Until that point I had been very nice. A nice (or so I thought) girl came on the phone and seemed to be listening to me problem, then abruptly hung up on me once again. When I called back, I asked them what was going on and they told me they were having issues with their phones. While laughing. Yea right. They once again told me that «Vanessa», their office manager would be calling me back but I still have not heard from her. I say «Vanessa» because at this point, I’m not sure that there even really is an office manager named Vanessa. Even though I am the customer, I would expect to get some attitude or pushback if I was rude, but that’s the problem! I wasn’t, and I could have been, justifiably! This was almost a month ago. My stepmother has since called multiple times to try and get this resolved, but they are just dodging our calls. To tell you the truth, we may have just accepted a simple apology and small percentage off the cost of the cake, but with the way we have been treated, we will be disputing the charge because of their unwillingness to even address the problem. I’m sorry for the long review, but I don’t think that there are enough words to discourage anyone from ordering from this place. They should go out of business because they clearly don’t know how to run one.

I’ve been eating Edda’s rum cake since I was a kid. What sets it apart from competitors is the moistness, flavor, and richness of the cake (and we can’t forget that thick, delicious icing). Edda cakes are never dry or lightweight; they’re always full and flavorful. And if you’ve tried their rum cake and you can’t wait for more tastiness, their guava cake is arguably even more yummy and moist. Their bundt cakes and toasted cakes (both available at Publix as well) make for great coffee buddies at breakfast. Oh and the cake balls…

Omg! Someone told me to get their guava pound cake… So soft and yumy! And easy to get they have them at publix! Next I’ll try the rum one thatis supposed to be delicious! Love supporting local small businesses! Way togo Edda!

Edda’s is one of four bakeries on the Biltmore Hotel’s wedding cake options. Unfortunately, they will NOT be making the cake for my wedding. The customer service is AWFUL. We walked into the store and had to wait 10 minutes to be acknowledged. During those 10 minutes of waiting a customer was clearly upset because her cake was NOT ready at the time Edda’s promised it would be. I thought that a cake tasting would entail a customer service representative sitting down with me and the groom to be to discuss flavors and filling pairing; however, the woman just plopped a silver tray with different cakes down on the table in front of us and told us the names of the flavors were underneath each cake. I am not sure why so many people rave about the cake because to be honest, it tasted like it was doused in simple syrup, which is not my idea of a delicious cake. I am actually disappointed in the Biltmore for having Edda’s as one of the options for cakes in their package. Edda’s may have once been delicious and had great customer service but not anymore. I am upset I wasted 30 minutes of my Saturday here. I definitely would not recommend.

Stay far away from this bakery at all costs because have the worst customer service. They messed up my order for my father’s birthday cake and now they do not want to refund me accordingly. The cake cost me $ 180 and they are only agreeing to a $ 36 dollar store credit for the error in the flavor of the cake. This is fraud. I am currently filing a consumer complaint report regarding this. No ethics whatsoever.
The manager Vanessa is the rudest person and fails to take responsibility for her employees mistake. Also, she does not want to address this with the store owner, Carlos.

WORST CUSTOMER SERVICE EVER! I did see what looked like impressive cakes in their ads and in the store… but the second we walked in, no acknowledgement from anyone who worked there. Took at least 5 minutes for someone to «greet» us. They must allow walk-​ins because there were about 15 people in there. There were two tables which were dirty and occupied by kids. As we stood at the counter, they gave us our stale cake samples and walked away. We’re a Caucasian couple looking for a wedding cake. maybe that was the problem (we’re white!). Every other customer had an employee talking to them (in Spanish) except us, even though we had an appointment. We’ll never go back there.

It was a great experience to work with their staff this past weekend on Jeri and Danny’s Wedding. The cake was just to die for!!! We can’t wait to meet in the next event!

The cakes are delicious, expensive, but the customer service is poor. But I have put up with it for over a decade because the cakes are just beautiful. However, last Saturday, my $ 200 cake was not ready when promised and the color was way off. I paid for the beautiful royal blue and what I got was a cheap looking sky blue pastel. We called after the cake was delivered to the party site (3 hours late) to advise of the off putting color, the manager Vanessa insisted that the color was right. Even her own two delivery ladies (Patti being one) agreed it was not the right color and said to call Vanessa. We did and emailed as well but still waiting for a reply. Edda, you need to hire people that are not color blind and train your people to provide better customer service, if you care at all about keeping your business. If after thousands of dollars I have spent at your store, you show disdain and ignore a response to my inquiry, shame on you.

My cake wasn’t ready in the time they promised. I was late for my daughther’s birthday because of them. Customer service is terrible and people just don’t smile there.

BUYER BEWARE… I would give this establishment Zero stars if I could. I went earlier this afternoon with my friend to order a cake for my upcoming baby shower. My friend was going to pay for the cake as a gift to me but wanted me to pick out the design. When we got there we were given a book of options. The woman behind the counter spent no more than 15 minutes with us and did not explain much to us. After deciding on the cake she gave us the total — $ 165 for a 30 person cake! I make a decent living and I usually do not look at price tags much but $ 165 for a 30 person cake seemed exorbitant, so much so that after we paid and left the store I could not stop thinking about the price. I called me friend exactly 4 hours later and we decided to cancel the order. When she called the store to cancel she was told that there was a 30% nonrefundable fee. The fee was for the time that the salesperson spent with us. WHAT!!! You mean the lady that spent 15 minutes with us gets paid $ 50 for those 15 minutes? How is that justified? Nowhere in the store is there a sign stating that policy and we were not verbally told of this policy. The only place this policy is written is on the actual receipt which you only see AFTER you have paid. That simply is fraud!
I will do my best to tell everyone and anyone I know about this incident. I don’t care how good their cakes are, their business practices are completely unethical.

I gave this place a 4 star because the cakes are honestly to die for, I love LOVE the original vanilla rum cake they serve but they’re a little expensive. I have ordered from them several times. To give you an example of their prices, I ordered my baby shower cake for 60 people (the cakes was the simplest design they had for a girl baby shower) the cake was a square cake with white and hot pink icing with baby foot prints, it cost $ 126.00 (including tax). To me that was a little high, keep in mind the cake was as simple as it can get. BUT the cake taste like heaven so I paid the $ 126.00(including tax)

The was our first cake tasting stop. We did have to wait a bit because they were busy… However, we were met by Romey and she was Nice. She answered my million and one questions. I will say the cake for the wedding packages are old school looking, boring and not fancy or Jazzy enough! Those that are, are an upgraded price. Makes wonder if it’s done purposely… Anyhoo they seem ok but we decided to go with Ana Paz! Brides Ana Paz gives a the biggest bang for our buck!

I hate that the cakes are so darn expensive but they’re so darn good! The more things or more complicating the design is the more expensive of course. I believe you can get a same day cake for way cheaper but custom I think the cheapest is $ 120. And it’s just a plain ol’ design. But the cake taste oh so yummy. It’s worth it to me.

As an old customer of this place I want to say how things have changed. I had the most horrible customer service here. The prices are high and ridiculous. The samples of the cakes are old. Overall will never be coming here again .I suggest anybody thinking of coming here go to lucilas down the street they are amazing.

Dear Edda,
I have an infatuation with your delicious, sweet, creations. My fiancé first introduced me to your cake pops/​balls. I think we had 4 each that day! They were so good! Then a coworker introduced me to your toasted cakes. WOW! I love the story behind them as well. It is indeed the perfect accompaniment for a morning coffee. The only reason for the 3 stars is the service, as most have mentioned. The girl that was serving us the cake pops seemed so uninterested in us, it was a bit uncomfortable. We asked her the flavors and she kind of mumbled out some words. We just said one of each, not even fully knowing what flavors they were.
However, your PRODUCT has won me over.
Always yours,
Blue

Ok, let me start by saying that although the cakes are beautiful, the service I got was very frustrating and disappointing.
I ordered a cake with two weeks in advance with very specific instructions as to WHEN and WHAT TIME deliver the cake. I paid in cash to avoid any possible delays with processing the order.
The sales person, said that there was NO PROBLEM delivering the cake to Midtown on Thursday no later than 12:00. Mind you, we were having a SURPRISE 10 year anniversary celebration for our bosses at 12:30. Of course the cake had to be there on time.
I called the week prior to the event to make sure everything was in order and that the delivery was going to be at that day at that time, the answer was YES.
I called the day before of the event on WEDNESDAY, once again to make sure everything was in order and that the delivery was going to be at that day at that time, the answer was YES.
The day and time of the event arrived and guess what?! The cake didn’t. When I called at 11:45 to check if the driver was lost — because this things happens — I was told that on Thursdays they start delivering cakes at 12:00.
EXCUSE ME?!
When I paid for the cake I paid for the delivery, Thursday November 17 no later than 12:00. In the order paper it say Thursday November 17 at 9:00 AM. Mind you it was already a VERY expensive cake. If I knew that piece of information I would have gone and picked it up MYSELF! But no. I was charged the delivery and promised by that day at that time.
When I complained, the person that picked up the phone, was condescending and told me over and over that they start delivery on Thursdays at 12, like I cared! They said that the owner was going to call me back, and well, I’m still waiting.
When I went in person, the same… they were condescending. They gave me the delivery money back, but to be honest, that doesn’t erase the bad taste I got out of this experience. I feel that they didn’t care about my complain or that the activity was tainted by this.
I felt that they cared about the «Big Fish» of orders than this «little» one — for me not so little I paid almost $ 200.00.
Needles to say, I WILL NOT order a cake from this place again.
***Another thing… they are NOT receptive to this kind of feedback. They don’t address it instead, delete what the PAID CUSTOMERS have to say! Very nice!

Weddings — Yes
Baby Showers — Yes
Kid party — NO — save your monkey and go to Publix or Costco for a cake.
Like I’m gonna spend $ 300 on a cake for my daughter’s 1^st birthday!!! I’d rather put that money into her 529 plan.

Edda, I still love you, but you made my wedding cake the wrong color. Sure, no one noticed… except for me, my husband, and my mom… I’m just glad it still cordinated with our colors.
The fontant ribbon around the base of the layers were off white instead of champagne (to match our invitation envelopes). It was a minor thing, and the taste of the cake was fantastic. The design and layout of the layers were also the way I wanted them.
If you place an order with them months in advanced, like I did, I’d strongly recommend setting up a meeting the week of your event to go over the order with them again, just to make sure this kind of thing doesn’t happen.