Enterprise Rent-A-Car

I had a pretty GREAT experience with this location from start to end! Andres/​Andrew were very helpful and very informative throughout the entire process. Even when I called to extend the rental the call process was smooth and I was not on hold like I assumed I would be. I would recommend this location if anyone needs a rental. Thanks guys!

This rental location is the most horrible and disrespectful place in the world. The manager there named Andrew was so disrespectful to me and my father. He even kicked us out! I will never be coming back to this location as long as that man is working there!

From the moment we drop off the rental at la guardian airport and when we picked up our rental in Miami the staff was helpful and friendly. The staff made this a Good experience. I’ll rate 3 stars because the shuttle can be better.

Not sure way rent a car locations get such bad reviews? Either I’m lucky or there are a bunch of high maintenance Unilocalers out there.
No problems for me, nice ride, friendly staff, short lines and quick drop off. What else you want?

Enterprise… You have dazzled us before and you just did it again.
Your customer service is beyond top notch. We decided to rent a car on a whim because we had a long layover while in Miami, and wanted to do something worthwhile for the afternoon. Enterprise allowed us to get a car within 10 minutes between the time at the check in desk to the inspection to the time out of the parking lot.
All of the staff is friendly and ensures that you have everything you need. Car return was quick and easy too!

Aweful!!! Turned in my rental car over 2 months ago. I needed a rental car and only could go through enterprise per my insurance. When I was returning my car I also paid (on the spot) my toll fees that I had accumulated while having their car… totally understand.
Now 2 months later my cc is still getting charged on multiple occasions, separate toll fees. Enterprise stated toll by plate is a longer process. I already paid my tolls from this car when I returned it. But they stated that if u travel on certain roads ie main freeways like the 826. It’s toll by plate. Heated!!! I was about to change my cc #, thinking identity fraud. Anyways it would of been nice to know that u still might get money taken out ur cc 2 months later OR if they told me that if I travel on «blank», «blank», and «blank» roads you will not pay ur tolls when returning car, instead they toll by plate which takes a couple months! So everybody make sure you always have $$ in ur account long after you think the enterprise experience is over!
Everytime I have rented with enterprise it is ALWAYS the biggest fiasco!!! I always stated to myself I will never ever rent with them bc the bulls**t, hassle, and misrepresentation they put their customers thro, but I had no option renting from enterprise this time bc my insurance only goes through them.
No wonder enterprise is ALWAYS looking for college graduates for their manager training program. LOL. The training program must be aweful!!! Obv rules and regulations that u should tell the customer, they don’t.unless that’s how they train managers.“don’t disclose all the small print to the customer, let’s screw them n have them figure it out for themselves!!” College graduates are smart (like myself!!), therefore once they find out that this is not a reputable company that puts their customers first, instead of their money and cars, they quit! Shadyness all around. I hope they shred my documents listing my cc # so I don’t get more charges or that it gets into the wrong hands.
I’m conclusion… search for a rental car company. It’s not hard and doesn’t take long. And GUARANTEED you will find better prices through other companies and much better service. I have used at least 5 other rental car companies other than enterprise and have NEVER had an issue with them and still got the cheapest deals!

This location was insanely busy when I went to pick up my car, and the desk was shorthanded, but the Irv, the customer service rep, never lost his cool, and bent over backward to make sure i walked away happy. I’ve rented from this location before, and will again.