Enterprise Rent-A-Car

Excellent customer service. very friendly and helpful !! Appreciate their work and highly recommend

Excellent service! Hector is a great service provider and aims to please the customer. Very convenient location.

Most excellent customer service. Handled everything for me after my accident. Let me swap cars after the selection was limited and picked me up and drove me. Really happy about the care and attention to detail.

I have to admit in 26 years living in this great country that by far beyond the stars this was the best experience ever in renting a car at this location. YES allow me to explain why. I was involve in a minor car accident that require me to take the car to a body shop, at that location they quickly call enterprise and with in 12 minutes a young men (Eddie Machin) nicely dress and professional attire shows up to pick me up and took me to 8462 sw 8 st enterprise rent a car office location. When I arrived I was welcome and greeted by Branch Manager (Hector Echemendia) also an exceptional individual, knowledgeable and also professional attire. I spent less than 15 min before i walk out driving my rental car, the car was in excellent condition, clean and gas up. I had the car for about two weeks and on my return, again the office was very clean, and everyone was professional in assisting me with the return. While completing the return which it took less than 3 minutes, i overheard (Victor Gabuardi) explaining in detail to a customer the available cars in stock and pricing info, along with answers to policy rules and guidelines ask by customer. Again i have to say that this is a great team that i love to have as employees in our company. HIGH

We needed to rent a van at the last minute before Thanksgiving as the Enterprise at the Airport won’t rent to locals even though I had a reservation from Hotline. Another office at Blue Lagoon would not make any effort to locate a van. Another office in Miami Springs wanted 3 times the money.
The best office was 8462 SW 8^th Street which made a family van available at a fair price. The customer service was great and friendly. Bernice was particularly helpful and welcoming which was a relief after a very frustrating morning at other Enterprise offices.
It’s not easy to find this place as it’s in the back of a small shopping center but it was worth the effort. Recommend and suggest you ask for Bernice.

Great customer service, very fast in handling every customer situation by providing solutions. Very impressed with Bernice professionalism and help. Need a rental car or have any question I suggest you ask for her.

Charged me $ 172.00 more than the original quote because I was going out of state. BS they knew when they quoted me that I was going to NY, but forced me to either agree to pay it or leave me stuck without a vehicle and no time to shop and compare. I had no option but to pay. Then the van they gave me was filthy inside and out. The worst experience I’ve ever had. I asked the manager, why don’t you make the terms clear on
He said, «because we would lose out on a lot of business. So there you have it. Their philosophy is to get you in at one price and charge you more once you’re there and have no other options or time to search for other cars. Stay away.

3.5 stars. Got a great deal for the weekend. The guys there are great and helpful. They were pretty busy the two times I was there so there was a bit of a wait, but they tried their best to get everyone in and out.

Absolute worst customer service. Biggest mistake renting from here.