Enterprise Rent-A-Car

I needed to exchange an SUV (too big for me) that was provided in a different location and I came to this location being the closest to home. This location is busy indeed but I was acknowledged and treated with respect. I wanted a specific vehicle and didn’t mind waiting. Mat got me the car I needed within 30 minutes even though I didn’t have a reservation. Thanks Mat, keep up the good work

So confused as to why there are so many poor reviews! This might be an extremely busy location but by no means does that mean the customer service is poor. I work in Customer Service so when I visit businesses, it’s something I really focus on. Anyways, patience is a virtue in which many people, especially in Miami lack. I’ve rented cars from this location in the past with no problem at all and just recently my boyfriend was involved in an accident and needed a rental, David was extremely helpful and kind. Even before helping us he was taking the time to really explain and go through a similar situation with a woman before us. With our situation, we needed a reservation which we were un aware as his insurance company told us to just go in and they’ll take care of it for us (wrong) but David helped us, with a smile on his face and great attitude. He tried his best, and with a wait of about 15 mins we walked out with a car! Everyone was helpful, nice and had great attitudes. It seems like this branch works really well together as a team, I swear I really am confused as to why there are so many bad reviews!

I had a very positive experience there. My reservation was for Sunday after Christmas at 9 AM for a full size car. I got there around 10 and after waiting for just a few minutes I was helped by a gentleman whose name escapes me at the moment, but he played soccer at UNC. He was very professional and friendly and I was quickly on my way in a brand new 2016 Camry with 400 miles on it. I shopped around for the best price and they had it by a substantial amount. Booked through Costco travel.

Very unprofessional location in so many ways it’s ridiculous. We had a very Dissatisfying experience here and that is wording it nicely. For starters, we made a reservation for a full size sedan. None were available when we got there. We ended up with a mini van. Thankfully at no up charge. The sales associate we dealt with was very inexperienced and ditsy. This was a draw back but I had no choice at this point. My insurance company uses their services. Unfortunately, my car insurance doesn’t transfer to rentals so we had to purchase their insurance at $ 20.00 a day for the basic. We had the rental for almost a month while my car got fixed. We ended up paying $ 421.00 in insurance alone.
Not one associate disclosed that these cars have no sunpass. All other rentals from other establishments I’ve taken have one internally so there was no worry. I’ve been billed 3 separate times toll by plate. The first time for $ 167.00. The next for $ 31.00 and another for $ 11.00. When I addressed the fact that that should be disclosed by their associates the employee just stayed quiet and didn’t say a word. If I would have known this I would have placed the vehicle under my sunpass. Super horrible experience with these people. Will never rent a car from them again!!!

I had the worst experience renting a car from Enterprise. It started off as a rental for the weekend, I was taking advantage of the weekend deal. Then decided to keep the car for two more days. So I did. But as the day came to return it my husband had suggested I keep it for a couple more days. So I called the location where I had rented the car and told them that I wanted to keep the car for more days and instead of the weekend deal I had paid I wanted to pay a weekly rate. I was told to go in the store so that they could break the original contract and make me a new contract. We had originally rented the car on a Friday and ended up keeping the car until a Wednesday. A total of a week and four days. I went into the store and they rewrote me a new contract and was told that I was good to go and had nothing extra to pay. I finally go and return the car and I’m told that I owe $ 413.55 and I had already been charged $ 262.51… Almost $ 700.00!!! For only 2 weeks with an economy car! I spoke to the assistant manager and he told me not to worry about $ 413.55 charge and that they would also refund me $ 113.00. and also give me two free days. Two days later after returning the car I see a charge of the $ 413.55 on my account and I’m negative $ 220.00! I email the assistant manager to that location and it’s been almost 2 weeks and I haven’t heard back from the assistant manager. I’ve never in my life experienced such horrible and unprofessional service and lack of communication! I will never go back to rent a car from this company and I will most definitely let all of my friends and family know not to rent from here. I should have not been charged to much money. This is unacceptable. I should be refunded. This location is in Miami, FL (the kendall area).

I know is a busy place, but the staff is courteous. My car had a Nail stuck to the tire I dropped off the car to the location. They ask me if I wanted a new car, but I got used to driving that one. They drop me off to work and even pick me up. I wish I could give more stars.

Poor customer service; over staffed office with poor coordination and no structure. If you need a ride from them, plan on calling a taxi cab. They will put you on the corner until you are forced to call one.
I will continue using enterprise, but not at this location. Other offices provide better service.

Please have zero star as an option. My worst experience and first Unilocal review. They gave me an old Chevy Impala which was not clean and had so many issues. They promised to switch it up for something better the next day. Three visits to the location and a week later I’m still stuck with the same car. Horrible service. And they should learn not to make promises that they can’t keep up. I live 2 miles from this location, so they promised they would come to my place and switch the car for me. I called them to ask if they could do that and after putting me on hold for 15 minutes they said they can’t do it and I don’t get off work till they close. If you really value your dignity, give your business to someone who will value your time and money.

I want to say that this location is very busy but the staff are always professional. I am giving them 3 stars because I hope that it will help in them getting corporate to help them out a bit. I reserved a truck 2 days prior to the day I arrived. My car was being serviced nearby and I figured I would rent a truck to use to pick up some things for the house. They picked me up from the service shop within 10 minutes which was great. Unfortunately, they did not have any trucks when I got there and offered me a cargo van. As I would be using the vehicle to pick up my kids from school, that would not suffice. They did give me an SUV for the same price as the truck and I think that is great but authorizing a $ 200 deposit for a 1 day rental with a major credit card to me is a bit excessive. Also, they push the insurance too much. I have progressive and the Discover Card I used covers me regardless. They tend to oversell their insurance which is REALLY annoying! The main reason that I did not give them all stars is that when I dropped the car off at 9:30am, I let them know that I needed a ride home and it took them over an hour and a half to get someone to take me home. That to me is not something that is acceptable since I live less than 5 miles away. I could have actually walked home and made it there faster. Overall, I will rent from this location again and in fact will do so next week. I hope that the drop off will be faster this time and if it is, I will update my review. Overall, the employee’s are very professional. The location just needs to have the vehicles reserved there when a long time business customer as myself that uses them all over the country arrives…

This is one of the busiest Enterprise locations and as a result experiences a shortage of cars. On my latest experience I had a reservation for 12 noon. When I arrived on time the office was packed with people. I was told it would be a short wait. It turns out there were no cars and they literally had to wait until cars were returned. I finally received a car and left the facility at 3:30 pm.
I would have left but they kept telling me it would be soon. They actually had to drive me to another location. The staff was extremely courteous during this fiasco.
My advice is to pick another location or choose a time when you can afford to wait.

Service was fast and good, The bad part is that the place it’s really dirty and it looks bad for a place like this.

After going to budget and that being a huge mistake. We had to look for a quick solution.
Ralph helped us out. This was my very first time renting a car and he was extremely helpful. Went over everything with me and explain to me about the toll roads and how they’re not covered.
The way it works is that your car has a tag that’s called sunpass that you can only be charged up to $ 14.95 a day. I believe in our 5 days there ours came out to like $ 60 and we went up to Orlando Disney World and as low as Key West.
Next time we come down, definitely using this location. GREAT JOB!!!

Great and quick service. My car was a little dirty when I received it and I mentioned it upon the return. They were so nice about it. Gave me 15% off my next rental. This is the one by Tamiami aitport. Will be going back.

Dear Unilocal.pls have NO stars as an option… because of all the bad experiences I have had with a company this one takes the cake.
We made a reservation for an SUV yesterday and when we went today to pick it up it all turned into a horror movie.
First– if a customer makes a reservation the day before, make sure you have the car ready.
Second– STOP MAKING UP STORIES– LIES — LIES from every single persons mouth in this location. «15 minutes the car will be here»…one hour later nothing. When we asked, we got the run around, «oh let me see where it is at» what do you mean by that? didn’t you just tell me that 15 minutes the car would be here?
Third– How dare you try to kidnap a customer? yes I said KIDNAP! After patiently waiting, of course like any other customer we got angry and asked to cancel the whole transaction, they refused and instead they said that they would take us to the car. This is strike 3. we got into an enterprise car with this person thinking ok we are going to go to the one on 117^th which was the closest but noooooooo he decides to get on the expressway to go all the way to 8^th street! So right as we are getting on the highway we ask why and when we found out it was all the way to 8^th street we immediately asked to turn around and let us off the car and this idiot wouldn’t stop! KIDNAP!!! My poor father did not know what to do, but had I been in that car I would have called the cops because you DO NOT TREAT A CUSTOMER like that.
Do yourself a favor and do not do business with these incompetent, lying, kidnapping, jerks.

Son lo peor en servicio de renta de autos, hice una reservacion 3 semanas antes de el dia de 26 dic, al llegar el dia me di cuenta que habia 20 personas esperando ya que la compañia hizi doble reservas y como obvio las reservas ya en estas epocas son mas caras optaron por darlas nuevas ya que eran mas caras, perdi mi vuelo mi hotel y demas, el manager no tenia ni idea que hacer creo que es lo peor de lo peor vayan hacer reservas a otro lado no pierdan tiempo ni su dinero

Only got 1 star bc 0 was not an option…
This was absolutely, without a doubt, the WORST car rental service I’ve ever encountered. (let me be clear, I am not attacking the entire company. I’ve actually had some good experiences with DIFFERENT Enterprise vendors before, but this PARTICULAR Enterprise should be fined and shut down for poor and unethical business practices). Not only was I given incorrect information (FROM THE MANAGER) about how my rental would be handled with another’s persons insurance (I was renting bc someone crashed into my car), but I also was charged $ 500 for damages on the rental that NEVER went to a body shop to be fixed (bc there were, in fact, no damages to the vehicle). To make matters worst, when I called the manager to resolve this matter and get my money refunded, he again gave me WRONG information and gave the customer service number (when they have absolutely nothing to do with damage claims, and any manager would know this). It actually took me NEARLY A MONTH to get MY $ 500 back that THEY ERRONEOUSLY STOLE from my account, and they had absolutely NO sympathy for me and were UNBELIEVABLY UNHELPFUL in the matter. Their service is terrible. When I finally got ahold of someone on an entirely separate matter, I was then informed then (after calling them) that the rental was only being covered until the end of that day. I sarcastically thanked them for letting me know, to which they told me: «we do our courtesy calls at the end of the day.» Really? You let you customers know about their final day AT THE END of their final day?! So when they can actually do something with that information, they will already be charged a late fee for that day,…I was appalled that they consider that a «courtesy». Don’t rent from here if you can help it. It’s way more trouble than it is worth. If you do rent from here: VIDEO YOUR CAR!!! TAKE PICTURES OF EVERYTHING BEFORE YOU DRIVE IT AND DOCUMENT WHO AND WHEN YOU SPOKE TO SOMEONE TOO!!! I cannot stress this enough. This is not the way a good business should run. Not at all.

I called for a short term rental and spoke with Daniel. He took all my information over the phone and said to come over. I arrived 15 minutes later and he took care of me right away. It took only a few minutes to prepare a contract then the car was ready. I was out the door in 5 minutes.
I had a new car with only 1K miles so the car had no problems or issues at all.
I arrived for the drop off and handed over the keys then only waited 5 minutes before I could get a complimentary ride.
Fast and efficient customer service from information over the phone to processing to quality cars to getting you back on your way. If you are in the south area, I’d give them a call because they also will pick you up for a rental.
FYI: They offer discounts if you bring in your car repair estimate.

The slowest, most inefficiently-​run rental car office I’ve ever been to, and I’ve been to quite a few. A one-​day economy rental was $ 53, and while I was waiting for «the contract to be drawn up» for about 20 minutes, I was asked if I wanted to take a minivan immediately instead of waiting for an economy car, and I took it just so I could get out of there as soon as possible.
The only reason I keep going here is because the auto repair shop where I take my car is 4 minutes away, and Enterprise offers to pick you up from wherever you are, so the location is just too convenient. But for an office that seems to have 6+ people behind the desk at all times, it’s incredibly slow, and I’d avoid this office if at all possible.

Lets just say I had to give it 1 star because I couldn’t give it 0 stars!!!
Where do I begin… I had a car accident not too long ago thankfully I am ok. I came here to rent a car because my insurance quote on quote covered it. When I got there it was sooooo disorganized I felt like the employees are not aware of their job description. It’s ran by young kids, not that I’m stereotyping I’m only 22 but I feel like they need a more organized management. They made me wait for 1 hour but told me I would be upgraded «no extra charge» so ofcpurse I took it.
The next thing I know I’m paying $ 850 for 23 days without a car! Please tell me how this happen? The «manager» told me I was only paying $ 1.80 because my insurance was paying the rest. But of course they never told me my insurance would only pay a certain amount of days after that I would be paying $ 30 a day for the car. Do you think if I was aware I had to pay that amount of money I would have rented a car? I don’t think so… EXTREM MIS-​COMMUNICATION !!! I could have bought a car with the amount of money I now have to pay.
I work in a very big company that knows costumer service and this company my friends does NOT know customer service, it’s so sad to see such a big company like enterprise not care about their costumers.

This place is nowhere near Organized Confusion… it’s just plain confusion & non-​professional atmosphere combined.
I flew into TaMiami (which is in eyesight of their office) and the lady that picked us up was as sweet as can be. On the way back to the office, which is literally across the street from where we landed at, she got a call and there is a man yelling at her on why she is taking so long, and to go pick up someone else. She informed them that she just picked us up, and is dropping us off. She was yelled at «NO TAKE THEM WITH YOU AND GO PICK UP THE OTHER CUSTOMER». She apologized to us for not being able to drop us off, which added another half hour of time to get back to the office to get our rental car from them. Once inside, we waited for over half an hour to our paperwork processed and leave. All the seats were taken, so i ended up sitting on a small table during my wait.
Instead of processing the paperwork for the people waiting there to get their cars. They were spending their time on the phone making reservations… PPPFFFFTTTTTT
We are there in front of their faces, and they are spending more time with people over the phone? I don’t think so, this is not a way to treat customers…
I DO NOT RECOMMEND THIS PARTICULAR LOCATION at all. This is a very bad representation of the ENTERPRISE NAME.