EZ Rent-A-Car

I got to Miami 2 days ago, went to the ez rental, I had a reservation for 103 dollar after taxes. I ended up being charged $ 290 ??? How is that ??? On top of the triple price I also had to drive a Toyota Prius, I couldn’t even fit a suitcase in the trunk not even 1… terrible experience better go with the big companies and get more for your money!!!

DO NOT RENT A CAR FROM THIS COMPANY!
My husband rented a car — which he returned an hour before it was due to be returned at the end of our stay in Miami. A few days later he found out that they charged him $ 300 for «returning the car 4 days late.» What??? Of course we have the receipt and are in the process of disputing this — but of course whenever you call to work it out the manager is not there or not available. From reading the other reviews this seems to be a common practice with this company.
Save yourself the trouble and rent from a reputable car rental company, even if it is a little more expensive.

I will save the long report for afterwards and do bullet points first to make it easier and straight to the point…
* DO NOT RENT FROM THEM
* IF YOU DO DON’T COUNT IN THEM TO TREAT YOU WITH SERVICE
* IF YOU DO YOU WILL BE SORRY
* PLEASE, PLEASE DON’T RENT FROM THEM, for your sanity.
On Sunday, November 18^th I and my wife came from Iowa for our honeymoon to Miami International late due to a delayed flight and got in at 2:30am, our reservation was for 2am. When I got to the counter the guy working said that our car had been given away and I would have to pay for an extra $ 26 to upgrade if I wanted a car. I was pissed. I called all the numbers I could find, talked to «customer service» reps, and no one helped me. I was hung up on multiple times by the person working the 800 number, I was told that the manager was called at home and said that I would have to pay for the upgrade too (which turned out to be a lie since I talked to the manager, Jesus, in the morning), and over all everything went wrong. Two hours after a run around I cracked, took the upgrade at cost since this was the only place open that had cars available, and got a dirty car that was super banged up.
When I went in a couple hours later to turn in the car, since we only needed it for about 6 hours while waiting for our cruise to board, the manager said he was never called and the person working before didn’t tell him of anything that had happened. The manager then agreed to refund my purchase after I told him what had happened, he gave me back the cash deposit that I had made and the upgrade cost in cash, but said that the rest was on my card and would be refunded shortly to the card. That was 3 weeks ago and I have still not seen it credited back to my card. I have called the 800 number again and again and no one has called me back or tried to fix this problem.
This is a scandalous, poorly run outfit with people that do not care at all about the people they are supposed to be serving.
I plead with anyone thinking of renting from them, please, please don’t.

DO NOT RENT FROM THIS COMPANY, YOU WILL BE VERY SORRY IF YOU DO.
THEY ARE UNETHICAL AND DISHONEST, TO SAY THE LEAST.
Here’s what happened to me: On the date I picked up the vehicle from EZ car rental in Miami Airport, the computer system was down and the woman took over 30 minutes to figure out how to rent me the vehicle. Consequently I was provided a hand written contract for the vehicle, which only included pg. 1 of the contract. I declined the insurance and gas, as I always do, BUT WAS NOT INFORMED BY THE STAFF that pg. 2 had an option to decline the EZ Toll program. I never received pg. 2 of the contract until I returned the car, and still had not initialed any «decline» for the toll program.
When I received my credit card bill there were multiple additional charges from the EZ rental car company, including tolls assessed by the highway authority (which I paid) and a $ 100 administrative fee charged by EZ Car rental. They claim that I owe them this fee because I did not decline the Toll program. I was never given an option to decline in the first place! WE tried to work this out directly with EZ car, but they deny any wrongdoing. I could go on about additional unethical behavior but too much to go into here.
I have rented from this company multiple times, BUT NEVER AGAIN! I much rather pay a little more in the future than deal with a disorganized and dishonest business as «EZ» Rent a car. What a disgrace and what a hassle. Shame on you guys at EZ Car Rental — taking the out of towner for an extra hundred bucks. Your business practices are the worse I’ve ever experienced in my 40 years.