Firestone Complete Auto Care

DO NOT COME HERE, they guys lied to me trying to tell me my axel was messed up and it would be an absurd amount to pay, I decided to take it to another shop for them to tell me I was missing a tiny screw where my tire is placed. The mechanics are very shadey at this Firestone and I don’t recommend it to anyone.

AVOID THIS PLACE. Worst customer service, they dont work well with their online tire affiliates or suppliers. I purchased tires online, and had them delivered directly to them. When I took the car they went ahead and tried to charge me 250 dollars when online I was quoted for 88… Well they did a «oh sorry» and charged me for 88. Later when i went to pick up the car they said one tire was faulty that I needed to get another tire because one was faulty with a bubble. Then they tried to charge me for the installation of 4 and not 3 tires because they had to supposedly put it on to see that it was defective. I argued and said «how can I be charged for a tire that I have never seen or touched, delivered directly to u through a company that calls u a trusted affiliate and expect you to be the experts and figure it» you cant do a service charge for something someone in your side messed up in. Little did i know that when I saw the «defective tire» it was because they had broken the border in the inside during installation. Tire never needed to be installed to see that it was defective (if that would have been the case). All in all they are a well known franchise, but they are liars, sneaky, and will try to take all your money for a terrible job. STAY AWAY.

This place is really great. Its my neighborhood store very Good Service and thier customer service is even better. My family and I always go to this Firestone.

I just got my service done at this location and wow how has the customer service changed, very attentive and welcoming. As soon as I came in I was taken care of right away, they didnt try to sell me anything that I didnt need, they were very knowledgeable and experienced I recommend everyone to visit this firestone. I will be a customer for life !!

Terrible. Went there for an oil change for my simple, 4-​cylinder veloster. The guy tried to sell me the most expensive package, which was close to $ 80 after having me wait forever ’cause there’s not enough help and telling me that my car wouldn’t be done for like two hours. So, I went across the street to martino tire and got it done well, cheap and quick.

Horrible!
I went there to replace my mother’s car faulty battery. We paid them extra to replace the battery cable connectors which were corroded. The next day, my 83 year old mother is stranded a few blocks from this Firestone place, the car would not start! I called Firestone Complete Auto Care for help, they told me «sorry, we are too busy».
AAA to the rescue… As it turned out, Firestone Complete Auto Care did not replace the corroded cable connectors, but they charge us for it. In addition, they left their tools all scattered in my mother’s car engine.
Firestone Complete Auto Care is located on Miller Drive and SW 137 Avenue.
AVOID THIS PLACE LIKE THE PLAGUE

Worst service ever. 2hrs to fix a flap tired. Place is a joke don’t go there. Overall Horrible service. Stay away

Consumers beware! this place is full of scam artists. was told i needed to replace the engine when all i really needed was a new water pump… Steer clear of this unscrupulous business.

I took my car there for a simple oil change due to a road trip coming up. They first called me to tell me that the oil plug and filter were leaking. Mind you my car was never leaking oil anywhere. It was an invisible leak. They said they needed to replace the oil plug $ 10 NOT A PROBLEM. Than they called me back a couple of hours later to tell me that the oil plug was striped and that I need a brand new oil pan. Now it would cost $ 505.00. We talked to Mike the «manager» and told him that was a joke due to the fact that my car was not leaking oil to begin with. His help was bringing the job cost from $ 505 to $ 479.00 what a joke not to mention a gimmick. DO NOT TAKE YOUR CAR THERE!!! While I was waiting there was a lady there that took her car for a brake job and they told her the job would be $ 900.00 because the axle was broken. She obviously didn’t do the job because she said her car was driving smooth. LOL
Ladies be ware…