Five Guys Burgers and Fries

Pretty much what you would expect from a five guys. Nice employees.

There should be a 0 star option for this five guys. Terrible service, the cachier looks at you as if you were a pain to deal with. They should really consider firing their employees and hire people suited to treat people the right way.

it’s kind of like a lunacy fast food” spot. Mainly burgers and usually they’re good stuff. Staff is whatever and they are pretty quick with their orders. Great if you’re in a rush but don’t want to eat McDonalds

There food is always delicious, the location is nice you can sit inside or outside. Service time is short and the staff is very nice. There restrooms can be cleaner but not so bad you can’t use it.

This is a great burger and fries joint. This is where I go for a «food cheat day” – it’s not something to eat every day. It is very clean and you can watch them make your food and snack on peanuts while doing so. The prices are very reasonable for the amount of food that you get. I also really like the staff here –they are very pleasant — it takes a lot to stand behind a counter all day or cook in front of those hot cooking areas so for anyone to produce a smile speaks volumes in my eyes. ****A particular note to Shirley who took my order and was so sweet and kind**** Definitely recommend this place for a burger/​fries meal in Midtown and for those who have «food cheat day»

Love the burgers here. Usually this place is fairly quick. Today although it’s not even busy it’s taking s long time. Doesn’t seem like there’s a manger on duty and the kitchen is just slacking around. Over 10 minutes waiting. Something definitely seems off today although I have one close to my house I usually like this one bc of service.

Really like the layout of restaurant love how it looks all retro. Burger I got was fantastic enjoyed till the last bite. Fries was also great wasn’t to soggy and had a nice crunch to it which was just satisfying. The staff was friendly gave no problems and was helpful right up until the end of my visit. Five guys keep up the good work and you will keep me coming back.

Whenever I want to break my diet, Five Guys is my to-​go-​to spot. I ordered my Little Cheeseburger with the Fries and a Drink. The soda was a bit off, as if the machine was running out of syrup. The burger and fries (plenty) were perfectly cooked! However, as people mentioned, the staff is not friendly at all. It wouldn’t hurt to smile! :)

I love Five Guys, but this location made me want to rethink my love. Walking in I realized how much dirtier this location is from the others I frequent. The staff is unprofessional and it made the overall experience unpleasant. Yes, the food was cooked to order, but the experience was enough to not make me come back to this location.

I try thinking of something good to say about this place, but nothing good comes to mind. I have always been a fan of Five Guys, but this place lacks in customer service. When we ordered a LARGE cajun fries for three people to share, the cashier rang us up for a small. Sadly, we only noticed how small it was because we got our food. When we mentioned it to the guy who handed us our food, he just shrugs and points to the lady that rang us up and said go stand in the line. Obviously the point of us asking you is because we don’t want to stand in the large line, you idiot… By this time, a thousand people and their mothers were in the place as opposed to when we entered and there was only like 4 people. So we just walked out. At the Five guys in Gainesville, they would try to get rid of their fries and give EVERYONE fries every single time! They would all say hi to you and talk to you like they were your friends. So what I am getting at is that thisthis five guys will NOT be getting more money from me! Had I known before hand that they were going to be so rude, I would have left my ketchup spill on the counter instead of cleaning it up.

So, so disappointed. I used to love Five Guys! I have been on a ‘you’re 2 months behind the rest of superficial Miami, so try to get summertime fine before Labor Day’ kick so have tried to kick my red meat and deep fried potato sticks habit, but today I had an intense craving and caved.
I used to frequent the one in the Gables, but since I moved, went to the Midtown location. I walked in and no greeting, just stares from red shirts as if they’ve never seen a human before. There were literally no patrons inside the place, so it wasn’t like they were busy topping off burgers or something.
I place my order, then sit to wait for my number to be called. About 5 min in, a male Five Guys employee comes from outside and plops right in the chair next to me (remember, the inside was completely empty… plenty of other chairs to choose from). Super random and strange. I admittedly give a super strange + bitchy look and he eventually decides to get up.
This same weirdo, then walks to the counter and sticks his bare hands in the peanut container and starts eating FROM the box, dropping shells back inside the box as he eats. COMPLETELY GROSS. He must have sensed my distaste, and seemingly with glee for getting under my skin, turns and asks me «you want some peanuts?»
Have no clue where management was today (I’m making the assumption management was missing, b/​c if they were in the back (or hell, for all I know in the front watching), this is embarrassing and utterly unprofessional).
I’m giving 2 stars only because, although I have to agree with others in terms of the decline of quality, the food still gets a solid B-​. Hotdogs are still too salty, but the burger and fries were still considered above average for a fast food joint, imho.
I won’t blacklist Five Guys completely, but will definitely never go back to this particular UNSANITARY establishment with immature, unprofessional (even for a burger place) and flat out STRANGE STAFF.

We as a family generally like five guys… but our experience at this location was terrible. We ordered a plain blt, and after three… yes three… remakes we gave up. It was for our 9 year old, who is very picky.. and they kept getting it wrong… first it wasn’t even a blt. … it was a bacon cheeseburger… next time it had mayo all over it, even though it was made clear that it was to be plain… then the third time we received a plain cheeseburger. … by this time the rest of us were finished eating and the 9 year old was still eating fries. After this experience. … it will be awhile before we consider another five guys.

Burgers are off glass and they give you a whole lot of fries. Plus they have peanuts. Great place to hang out

I love a good burger normally I love Five Guys (that doesn’t sound right, does it?) but the experience I had here leaves much to be desired.
I was in sort of a rush when I came in and saw there was a short line so I figured I’d press my luck and go. The line moved quickly and I ordered. I sat down and began to wait.
As I waited I noticed a few people retuning their food and returning to their seats with unhappy faces. Not a good sign.
About 10 minutes later I got my food. I didn’t get my burger how I ordered. I will say, I did not complain because at this point it wasn’t a big enough deal to warrant getting a brand new burger.
I have to say though, the food, for me has really gone downhill. I spent $ 13 on a burger, fries and a drink and wasn’t truly that satisfied. I remember the days when you always had something to take home with you. It was a rarity to eat ALL those fries after eating a burger with 2 patties. If you’re going to charge that much, then give me something for it. I do understand and appreciate the idea of buying local food and the cost associated with it, but there is no quality or «love» going into the food here.
The place was clean at least and the music is always good, so there’s that, but really I kind of wish I didn’t go there because it’s smeared the Five Guys name for me.

LOVE IT
UP THERE ON MY FAVORITES WITH BUGERFI
everything is priced separate so its about 13 – 15 for burger fries and a drink
but itts good quality… LOVE, will def come back if burgerfi isnt around

Really good! Especially when you’re hungry. At first I wasnt a big 5 guys fan but after the third time it really gets good and you come to appreciate the no nonsense, straight meat that they serve w exceptional service. I always get the double with cheese, lettuce, and mayo and it never disappoints. If you have a few minutes more than your average fast food trip I highly recommend this 5 Guys.

Whenever I need to satisfy my burger craving this is my place to go… yumm yumm is what I have to say about Five Guys. The burgers are fresh and made to your liking. Fries are hand cut and easily shareable. The service is even quick!!! What’s not to like about this place?

Tasty burgers and huge portions of fries.
Great place to go after a day of shopping if you are looking for a quick, cheap meal!

the service is great no matter how packed they are but i got to say it is just tooo greasy for my taste!
found something in the menu that looked like it wouldn’t be giving me a heart attack (the grilled cheese) and it was good but wont be going often
maybe only when the boyfriend is mad and i got to impress with my male understanding

I’ll admit — it’s not good for you. But… if happiness was good for you, then eating 5 guys cheeseburgers makes me very happy, and I would have nothing to worry about.

I’ve been eating here pretty much since the day it opened. It might have been the second or third day, but whatever, who’s counting!
The food here has always been consistently good, the fries are always great no matter what part of Idaho they come from.
That’s one of the cool things about this place, they tell you where the potatoes come from on that particular day, and yes you can tell the difference.
A regular burger, fries, and a drink will set you back $ 11 but that’s the price we pay today for good quality food I guess.
I always leave full and rarely able to eat all my fries. No problem, just eat the ones in the bag and leave the ones in the cup for the next day to reheat in the toaster!