Fossil Store

Great attitude, great customer service, nice nice nice… This is my favorite fossil store. As incredible as it sounds the people working here re not from this area… they are all super nice

I was a tad surprised on how limited their merchandise is at this store. I was expecting much more here. Other than that, it’s your typical selection of watches of any Fossil Store. It’s not even «vintage looking» like many of the others. I’m not sure what they are trying to accomplish here.
Three stars because they do have an ample selection to choose from.

Fossil’s watch warranties are the best I have ever seen!
About a month ago, I came to the Fossil store at Dadeland to repair a watch I had damaged a year ago when I went to the beach.
Imagine the most battered up watch you can think of and that was my Fossil watch. The leather band was faded. The face of the watch was scratched and cracked, and the back of it was rusted. It was a hot mess. Consider it a miracle if they were able to repair it to its original condition.
Wanting to give it away as a birthday gift, I had one of the workers in the store help me fill out a form, and they had it shipped to the repair center. I was told I would be getting it back in a month.
A month passes by, and then I receive a letter in the mail from Metro. In the letter, was a $ 98 gift certificate (the full retail price for the watch), and they told me I could get a new watch because the watch I brought it was still under the 10 year warranty, and they could not repair it because the parts were not made anymore. I was surprised and felt blessed! A new watch, amazing deal!
I came back to Fossil, and the sales associate helped me pick out a new one. She let me try on a dozen watches while still giving full attention to those who arrived. She was very patient and even showed me that the watchbands are interchangeable. I purchased a $ 100 watch on sale and bought an additional silicone band for $ 25 for when I go to the gym.
Overall, Fossil watches have amazing warranties! The new watch I have has an 11 year warranty which includes full coverage. You can also change any Fossil watch easily now to suit any occasion.
The workers at this Fossil store are also friendly and will help you with anything you need. I highly recommend anyone to come here to get their next Fossil watch.

The workers in Dadeland are all great if not amazing. I had gotten my watch fully refurnished from the company and they replaced all the parts to brand new. They even went ahead and resized it for me, no questions asked. I was very please with their client compliance and their watches as well.

Great staff and very friendly ! Very organized place

The store in dadeland shrunk. It used to be much bigger. Too bad, I’ve always liked their merchandise.
I went there with a list and luckily they had everything. Service was good and fast. The store was impeccably neat as always.
I also bought a watch that needed resizing. Not a problem even with the store packed. They did it quickly and with a smile. Gotta love this place.

There are a few items that I have a weakness for and aside from anything Swarovski or Tiffany’s it has to be watches. My wonderful family knows this so what do they do for Mothers day? Find a watch WITH Swarovski crystals! Score!
They had seen me checking the watches out and chose one, I loved it but decided that I preferred it Stainless Steel instead of black so we went to change it and get the very same model in Steel.
Service here was surprisingly good, I must say that I am so used to marginal service in Miami that to be greeted well and treated like a valued customer is always such a treat.
This store not only offers quality items at amazing prices (I have had my Fossil watches for YEARS — they are watches that will last you a lifetime) but great service.

Still on the quest for the perfect mother’s day gift, I was running out of options, and Fossil came in to save the day.
The five stars are really for service, since there is not much to say about location and… well inventory of course. I have been a fan of fossil watches for over 10 years now, and I still wear some of their earlier time pieces, they are good quality and their styles are always contemporary.
Upon entering a quite busy store, after a few minutes, I was approached by a very friendly and polite young lady, who was extremely helpful in my selection for the special occasion.
The gift was a hit but a different color was preferred, so right after the evening rush hour traffic, we made our way back to the store, this time, again good service was key in us finding the right watch, they sized it to fit perfectly and it was worn with pride out of the store.
Fossil I owe you one !!