Fresh Diet

This is the worst company ever! Customer service does not exist! I had to cancel this program and they refused to answer the phone or reply to emails in regards to cancellation. I actually had to file a dispute with the bank for my refund. I have called numerous times for my refund and they have refused to give it to me. I have now not only filed a dispute with the bank but have filed a formal complaint with the Better Business Bureau

Ugh:(. I signed up for 2 months but cancelled after 3 weeks because I just ended up throwing away the dreadful meals. Don’t waste your money on this horrible, tasteless food service plan. With the exception of the egg salad lunch, everything I tried was of extremely low quality and repulsive. For the high price you pay for this plan, you’d expect the meals to be of high quality and taste good. This was not the case… at all! You’d be better off eating 3 lean cuisine meals a day.

I ordered a month from these guys based on a decent experience I had a few years back. Evidently they are under new ownership and it is RANK. I went from ordering 7 days a week to three days to two to ONE — and I couldn’t bear to eat even that. Everything is spoiled or on the verge of spoiled. Nothing is fresh — NOTHING. Nothing tastes remotely healthy or seems geared to anything having to do with health. I generally feel sick after everything I eat. The only saving graces are the yogurt parfaits and the pizza. Everything else is completely nauseating. I’m writing this not as vengeance against them, but as an act of generosity to my felloww humans: STAY AWAY.

Premium price for an average at best service. I will make my points direct and concise.
— The snacks are so small, they should not be counted as a meal. They are not filling at all.
— The meals are also freaking tiny. Fuckin LOL at the girl on here who said there are too many carbs per meal. Dude, the meal sizes are like 250 – 300 calories. Multiply that by 3 meals, and the two tiny snacks, you’re getting about 1000 calories AT BEST for a day’s worth of food. That’s not even enough to feed a 100 pound girl that doesn’t work out.
— Still waiting on my return of my bag deposit. Several emails sent with no response.
— Inconsistent meals. I will be honest. I had an apple ricotta with almond crêpe that was AMAZING!!! So what did I do? Order it again! Duh! Only to find out the next one was sour and awful. Couldn’t even finish eating it. I had many meals that weren’t too good. Some that were okay. And some that were great and not enough food. I’m not even a picky eater so the average person will be disappointed here.
— They missed a delivery because they misread my instructions. Fine. But they didn’t want to bring my delivery that same day, nor the next day, or the next day. It happened to be missed on a Friday. So I was just without food for three days.
— Do yourself a favor and try Fit Food Fresh. They missed a delivery and you know what they did? Called me and scheduled a delivery for later on that day. But I was going to be at work? Oh that’s fine. They came to my job. THAT’S customer service.
— Calories were frequently inaccurate or did not add up to the macros.
Lastly, I kept the pros for last and this is why it is a 2 star and not a 1:
— Nice interface to pick meals on their website.
— Really nice delivery bags with zip ties.

Not very good. Way too many carbs. Now with their weekly menu, if one wishes to be gluten free, its virtually impossible. I signed and paid for a month, but cancelled after a week, and have to wait thirty days for a refund! Unacceptable!!! There are better choices available

For clarification, I live in Boston and had the Fresh Diet delivered to my apartment. I ordered it because I live alone and am too busy/​lazy to cook and have gained a few lbs over the years. It’s been 3 weeks and I cancelled my the auto-​renew because the food is of low quality.
Pros: reliable delivery, flexibility in choosing meals, use of recyclable packaging and cooler, convenience of having pre-​portioned meals, somewhat affordable compared to other fresh meal delivery services
Cons: 33% of the food is low quality in my opinion (ingredients not fresh, bad taste/​recipe, inconsistent portion sizes); found a piece of plastic wrap in my food, contacted customer service and received no response; poorly designed website that features not enough information about the plan
Keep in mind that my standard for food quality is pretty low. I’ve even subsisted on Nutrisystem’s frozen foods for a month or two before. I feel better eating The Fresh Diet because at least it’s less processed, but the taste/​food quality is pretty low and not worth the $ 1000/​month.
As far as weight loss, it’s only been two weeks so I can’t tell. I’m 5’3″ and 135lb, didn’t really lose or gain weight but I didn’t stick to the program that well since I found the food unpalatable.
Update — I gave 3 stars because it really is the most affordable food service in terms of a fresh meal delivery and because there is a lot of flexibility in choosing your meals, but not more than that because the food quality isn’t consistent. I also appreciate the business owners reaching out to reviewers on Unilocal to correct any issues with food quality.

I’m on day 4 of this diet. I was really excited about it. Days1 and 2 went well. Food good, not great but it was fairly fresh and about what I expected. 3d day no delivery, no call. I called and was apologized to and told the local manager would call me. No call. Day 4 which is a double delivery day again, no delivery and no notification or anything. Called again and waiting for a call back for explanations. So 2 deliveries and 2 no shows in 4 days I’m so disappointed. Natalie Stevenson”‘l
Update: OK, I originally gave this 1 star but changed it to 3-​stars. Someone from headquarters contacted me and got to the root of the delivery problem. The contract drivers are not comfortable delivering on our private rural road at night which is reasonable. My issue is that I should have been contacted that delivery was a problem and I wasn’t. The issue was acknowledged and they’re working on fixing it. Being a business owner myself I appreciate the genuine effort of a growing company to improve customer service.

I’m amazed at the negative reviews. Have any of you tried the other diet delivery plans? This one is far, far superior to the three I’ve tried – Bistro MD, Diet-​to-​Go, and I forget the name of the other one. In general the food is nutritious and good, even delicious at times. I love it that it’s delivered daily (in my area) with no styrofoam box to get rid of. The customer service has been extremely responsive to my requests. I’ve seldom hungry between meals, and the food is satisfying and filling. Dieting has been downright pleasant on this plan.

I rarely take time to post a review on Unilocal,but I thought this was well deserved. I have been ordering food from the Fresh Diet for about two months and love it. I was reluctant to order because of the low rating and mixed reviews, but I am glad I took a chance.
1) Food — The food is very tasty and delicious. There is such a huge variety of food to choose from that you never get bored. I look forward to al my meals and savor every bite.
2) Delivery is always on time and correct. Even during thunderstorms my food was delivered. I have ordered from many other food delivery places and the orders either didn’t show up, were missing food or were completely the wrong order.
3) Website — Very user friendly. I love that I can order what I want from the website and place days on hold.
4) Great customer service. I have rarely had to call because everything has been great, when I have called to renew my order the sales reps have been very friendly and knowledgeable.
5) Portion sizes are very satisfying. I am never hungry or left wanting more food. Again, I have tried other food delivery services and anyone with common sense can tell that the food portions you are getting with the other services are clearly not correct based on the calories, you actually gain weight because they cant get their calories right. With Fresh Diet the portions clearly coincide with the calories that are listed on the website. I have consistently lost at least a pound a week since I started ordering.
6) Price — It might seem pricey, but its not. You get everything you need and do not need to step into the grocery store. I don’t spend my weekends cooking and have time to do what I enjoy. The convenience of getting home and not having to cook, keeps my diet on track which makes it worth it.
I highly recommend the Fresh Diet!

I bought a 7-​day meal trial, through
(or Groupon? Now I forget which deal site)… and I really wish I had read reviews.
The Food:
The meals are budget. I appreciate that I can make specifications on what foods I don’t like/​eat, but the dishes are set and so there’s usually not more than 2 dishes that I can select… unless, they allow you to choose things like «hold the cheese.» Also– who the hell eats thousand island dressing? I had a snapper w/​orzo dish, and the fish had the skin on (only good when it’s served crispy, like in restaurants) and it was so tough and chewy… and fishy tasting. Not fresh at all. The scrambled eggs gave me the creeps, with unnecessary calories from sour cream in them, and they were watery… the scallops dish looked like something that came out of a «Smart Ones» box in the freezer aisle. I had to sauté kale in garlic and onions to give it some personality and some fiber.
The Delivery:
It appears outside the second door leading to my apartment building (so inside that enclosure area). Mysteriously, it comes in the middle of the night, like after 2am… no buzzer ring… no phone call. If they get inside the building, they can’t come to my front door? Where I can leave the previous meal’s bag? Very bizarre. I look forward to this 7-​day trial ending (ugh I still have 5 more days to select). And they have the nerve to send me emails to extend my plan, before I even start receiving them to see if it’s worth it??? Yikes. That’s how you get sent to spam/​unsubscribe.

The food on this plan is amazing! I’ve rarely ever been treated to such great tasting meals, in or out of a restaurant. It’s super convenient to take with me or eat at home and I love the variety and the ability to pause delivery or choose different entrees. As if all of that wasn’t enough, I’ve already dropped over 25lb. at a nice slow pace and feel great! Please keep up the great food and great service, guys!

Do not buy anything from these people. You cannot trust what they say. They promised to guarantee delivery of our product on a certain day and here it is days later and they have no idea where it is. Customer service is non-​existant. They pretend to be nice and help but it’s just a ruse. Stay away or you’ll be sorry.

Stay away from this food. I wish I could give them a zero rating.
The food is not fresh; it is disgusting, tasteless, meat and chicken in many meals were uncooked. I got food poisoning from one of their dinners. The fruits consist of bitter oranges, brown rotten banana slices, tasteless apple slices and stale grapes.
Jenny Craig meals tasted even better. On October 24, 2014, I canceled and requested refund, and at this writing they did not refund my credit card. I made several phone calls to customer service and every time they promise that someone from billing will call me back; however, no one does. I just called my credit card to dispute the charges. Do yourself a favor and do not order from this company. It is not worth your money and energy. They are unethical and unprofessional. The meals are unhealthy and unbalanced. The food is so much processed and the quality is cheap.

Simply put … delicious food! I get to pick my meals and remove dislikes. I am a fan!
Let’s see how much weight I’ll lose.

I just got an email for someone that they must have just hired on board to make sure that people are happy. He offered to give me the rate I originally wanted, but at this time I have my stepdaughter moving back in with us on Saturday and not worth it for myself and husband and still have to cook for my stepdaughter. So while I still am not happy with the service I received in 2013, I am giving them kudos for at least reaching out and trying to do the right thing.

I have been doing the fresh diet for 2 weeks now, here is what I have learned — the good and the not so good.
The good:
The food is by and large excellent. Most meals and even snacks really do taste like they were prepared by a chef.
The service is very convenient — I wake up and have my days worth of food at my front door. As someone who does not like cooking at all, this is hugely satisfying for me.
It is a good value on the cheaper plan for what you get, if it were not for the problems below I would have renewed the service.
The not so good:
I am doing the cheapest plan, where you do not pick your food or have any exclusions whatsoever. This works for me — I am not a picky eater. What does not work for me is the inability to pause the plan to leave town. I went on a 3 day vacation during my 14 day meal plan and was unable to pause the service. This is a real problem — I will be leaving town again in a few weeks and decided not to renew because of this. It seems to me the ability to pause a service at any membership level would benefit this business. Ultimately I would have renewed the service but did not.
The delivery is also a bit problematic. Although I always had my food, twice in two weeks it showed up in the middle of the day rather than the middle of the night. This worked out OK since I am working from home this summer — but once I go back to work it could be a real issue. Imagine leaving work to spend the night at a friends and then coming home to food that has been sitting out since 2pm the previous day? It is in an insulated bag with ice packs, but this is South Florida. This simply does not work — a standardized delivery time is a must with this type of service.

I only tried out Fresh Diet because of a groupon. This was to test it out, rather than sign up for one of their high-​cost plans. I live in Philadelphia, and I received fresh delivery every 1 – 2 days. Prior to doing this delivery service, i have used BistroMD and Diet-​to-​go.
Of the 3, this is the highest priced plan. And it is also the plan with the least amount of food provided, and the most processed/​store bought food. With the groupon, it was still more expensive than the other two, and definitely not worth it!
The pros — the food was fresh delivered and you could choose which entrees you want.
The cons — 1) mistakes were made with the food that was supposed to be provided; 2) maybe 3 oz of chicken or fish was provided at dinner and minimal veggies. I do not believe that the plan provided the daily calorie count that it intends. breakfasts were often 1 – 2 eggs and then fruit, and lunches were a small… very small sandwich; 3) as stated there were processed carbohydrates in the meals, and high sugar fruits. I do not believe that this is a healthy/​efficient diet meal plan; 4) the food was relatively bland — only a couple meals contained actual spices; 5) this plan is very, very, very expensive. Due to these issues, I was not able to stay on the plan and actually consumed more food (and gained weight) during the week.
The meals that were tasty and of sufficient quantity were well in the minority. The salads for lunch were relatively filling, but for the price, I could have picked up a pre-​made salad from a grocery store (for less).
I will obviously not be continuing these meals past this 1-​week trial (today is my last day). But I thought others would like to know my experience. For now I will be returning to BistroMD, which has the best food of the 3 that I have experienced (so far).

Worst experience ever! I bought a one month package a few weeks ago and they double charged me. I called customer service and they said they would credit my card immediately. It has been three weeks and no refund. I called again today and they informed me that they won’t refund my money for another month! At this point I have had to get the bank involved. Pretty shady!
The food is alright, nothing to write home about. I have had a few meals show up at my house completely smashed in their container with plastic shards in the food. When I called about this the customer service representative (JC) was rude and didn’t even try to rectify the situation. I can’t believe this is what you get for this price.
Overall this is a total rip off.

I can’t believe I liked this at one point. The food quality is bad. It’s very bland. It’s hardly «fresh».
I personally feel their business practices are questionable. Be warned that they auto-​select meals for you if you don’t select it. In the past, they warned you so you could change your meal and — if nothing else — knew it was coming.
Given that most of their food tasted like crap (I like a few things, but that’s it) and I was getting things I didn’t like, I asked them to take me off automatic shipments. They did, but then meals started automatically showing up again after a few months. They put me back on auto-​shipments without telling me.
They used to warn you that you hadn’t selected a meal and an automatic shipment would come if you didn’t pause or change your meal, but THEY STOPPED SENDING THEM. I have written them several times asking why they would do away with these emails? They’re clearly just trying to unload shipments to you. But when they charge $ 30-​$ 50 a day, it’s too expensive for them to pull this crap. I was not only getting stuff I didn’t want, but I was getting shipments sitting outside my door that I didn’t know were there. We use the side door to go into and out of the house. Lost a lot of meals spoiling sitting outside my front door.
And don’t even TRY to get a refund for anything you’ve prepaid. They won’t do it. I regret prepaying for a lot of meals. I’ve probably spent $ 500 to $ 1000 on meals I didn’t want. I prepaid, they wouldn’t let me out, and then they kept delivering meals I didn’t know about and didn’t want — and won’t reply to my emails asking about it.

This just keeps getting worse! We have been with fresh diet for over a year. Ever since they changed management it just gets worse, food portions are smaller, food is lower quality. THE KICKER IS, they used to send email when it was time to chose your food. No more email so THEY can chose and they chose whatever is cheapest.
We have 2 more months and then we are done.

I would give zero stars if this were an option.
My experience has been terrible. It was snowy and cold the past two days, and as a result for two days in a row my food was not delivered. Schools were still open, I received other packages in the mail, but the Fresh Diet claimed that the weather was too unsafe for their deliveries.
They would notify me that my food was not arriving via email late at night. I would wake up the next morning expecting it, only to check my email and find that I had to throw together a last minute breakfast and lunch on my own since I had been planning to simply use their meals instead.
When I called customer service they were not apologetic at all. It also took my 7 times and nearly 45 minutes to call and actually speak to someone. The customer service leaves much to be desired.
The food is terrible as well. I tried Freshology, which is similar in pricing, and it is infinitely better. Going from Freshology to Fresh Diet is like going from a 4-​star restaurant to vending machine food. I cannot wait until my current order is complete and I can switch back to food that is actually edible.
The portions are small, but that would not be as much of an issue if the food at least tasted a little better.
DO NOT waste your money on Fresh Diet. It is overpriced and not worth your time.

I did this food delivery about 5 years ago and lost 65 pounds in 4 months and kept it off for 5 years. I just started it again and am down 10 pounds and I am on my 2^nd week. If you only eat what they give you and do not add calories through drinks (alot of peoples mistake, coffee with cream, alcohol, even diet sodas they say are not good, and be careful of hidden calories) I do have 1 cup of coffee a day with some fat free cream daily. Other than that I drink 8 – 10 bottles of water a day. You can pick out your own food and I try not to add carbs unless its included in the egg option for the day. I choose the salad they have for lunch (except when they offer their pizza or philly cheese steak those are a must) and for dinner I pick a meat and 2 veggies.
Their food is absolutely the best tasting «diet» food you can buy. I have researched alot of food delivery options and 99% of them out there are shipped to you flash frozen (which means every meal is a hot meal, no fresh salads or fruits) and there is 1 other delivery company in my area and they are $ 15.00 more per day.
Do I add some cajun spices or salt and pepper to some of my food. Yes, but only some. Most do not need it.

Was excited to sign up, only to get a call two days later by a customer rep, before any food was even delivered, that they could not deliver to my building because concierge is required to contact the apartment and confirm delivery. They, apparently, have what I would call the «cat burglar» policy where the delivery guy is not allowed by any means to disturb the person they are delivering to.
I hope I do not get the same problems with refunds that some other reviewers have had.

I completely agree with Nicole A.‘s review as I have been waiting for 3 weeks for a refund as they originally charged me the wrong price and then didn’t deliver my food come the 3^rd day of service. I cancelled right away BUT they do not mention on their website under cancellation policy (see below) that it could take up to 30 days to process the refund. Hmmmm… never heard that from any other business. I am going to call every day until I get a refund. I am thinking of reporting them to the Better Business Bureau.
FRESH DIET DAILY DELIVERY CANCELLATION POLICY
— No cancellation after 3 days of food have been delivered for any DISCOUNTED program.
— When a client cancels within the 3 days (written notice is required) they are charged a total of 5 days at the agreed price because it takes at least 48 hours to process cancellation, including instructions to kitchen.
— Chef’s Choice program customers who decide to cancel after 3 days will be PRORATED at the full price of $ 44.99 per day, no matter how many days the customer actually used.
— Premium Choice program customers who decide to cancel after 3 days will be PRORATED at the full price of $ 54.99 a day, no matter how many days the customer actually used.
FRESH DIET WEEKLY DELIVERY CANCELLATION POLICY
Due to the nature of our modified atmospheric packaging system for our Weekly Delivery Plans, we are not able to accept cancellations.
I heard back from a representative and they are trying to improve the service. The food was good and fresh so I am changing my rating to 3 stars.

The short: cafeteria-​style-​institutional food packaged up in twee tiny boxes
The long:
If you don’t already know how to eat healthily and lose weight, this service could work for you. I know what I need to do to get my weight down, but I just don’t have the fortitude to lay off on the near daily drinks-​dinner-​more drinks routine. So when Giltcity offered a 7-​day plan for $ 149, I jumped at the chance to jump-​start a desired 5 pound weight loss. I figured that it would force me into discipline… and it did, to some extent, though you need at least 14 days to really see results.
Signing up was slightly difficult and required a phone call to HQ, but once I was able to log-​in, I found the day and meal ordering fairly simple. The choices looked interesting, but I stayed away from all fish products and stuck with lean poultry.
The first day’s delivery arrived and I most def made a mistake in ordering an omelette. Plain egg does not do well micro-​waved. The stratas are slightly better, but still have an «off» egg taste. And the vegetables in the strata? 3 – 4 pieces strewn across the top. Fruit? Old and mushy. And consisting of 4 grapes. Wraps for lunch (with 4 thin green pepper strips as a side), or a salad with grilled shrimp. 2 snacks – a «hospital» muffin in a little plastic serving cup or 2 small pieces of «quesadilla» or «spanikopta». These snacks are miniscule. The pudding snacks were the best, but they are equal/​splenda sweetened (no surprise, I’m just not into the taste).
Dinner would consist of a smaller-​than-​deck size piece of protein and 2 veggie sides. The 2 sides together did not even equal a ¼ cup of vegetables, so I augmented with some froz broccoli to fill me up. The vegetables were laughable. I understand this diet follows the «zone» principles, but there are tons of vegetables that add heft and bulk to a meal w/​o adding sugar/​carbs, and will fill you up.
The food was very bland. Listen, I’m pretty active and can plan my own 1800 – 2000 calorie day (and if you know me, this in addition to drinks which is why I will always be at my current weight which is perfectly fine) and my food is not bland. I added hot sauce to nearly every meal, or some soy. I have low blood pressure, so I’m allowed to be liberal with salt but you don’t need salt to make food tasty. It was also just kind of gross. Although not frozen, it was cafeteria-​style-​institutional food packaged up in twee tiny boxes.
AND DAMN EXPENSIVE ONCE YOU’RE DONE WITH THE SPECIAL OFFER.