Galloway Endoscopy Center

Good luck getting someone on the phone and when you do, don’t expect them to be nice!

I was there last year and was a very positive experience. Dr. Gubbins was so good I am going back tomorrow… lol I live in Broward, so better believe I wouldn’t drive all the way done there if I didn’t think very highly of Dr. Gubbins or the facility :)

I had the best experience today having done both a colonoscopy and endoscopy at the same time. Dr. Gubbins was terrific and the procedure could not have gone any better. I was a little nervous, not ever having one done before but with the anesthesia I woke up feeling like I has just had the best nap of my life. Absolutely no pain or discomfort. I don’t know about the other doctors but mine was exceptional. I arrived at 6:30am and they started the prep at about 7:30am finishing everything at around 8:30am. Staff and nurses were great as well. Thank you.

This facility is located inside a medical offices building, but once inside the suite, you will unexpectedly feel as if you are in a mini hospital. I do have to say that the bathrooms could have been much cleaner; I was surprised about that. When we arrived at about 8:30 am for a 9:00am check in time, the waiting area was packed with people, so much so that we had nowhere to sit. I went ahead and sat at one of the registration desks where nobody was sitting to try to fill out the paperwork they had given me upon arriving, but right away someone from the staff told me I needed to get up and sit in the waiting area. Mind you, nobody was sitting there, not a patient nor an employee. But, OK. I got up and filled out the paperwork standing, since there was nowhere else to sit. That registration desk remained vacant the entire time I was there. The woman that completed my registration was also quite rude. No initial good morning, or any kind of greeting. She kept talking to a coworker about something another coworker had done, which I thought was quite unprofessional to do in front of a patient. Needless to say, I found that the staff needs a customer service workshop, ASAP. Once inside the «mini hospital» though, the treatment was completely different. The nurses were very sweet and caring about my needs and comfort level. The tech that did my IV was nice and skilled at finding my thin little veins (did it in one shot, which is RARE for me to experience), but not at placing a painless IV. Probably the worst IV I’ve ever had. After 3 days, my hand is STILL sore. Anesthesia went well and the procedure went smoothly. I was upset about not seeing my doctor after the procedure, as he did not wait the 10 minutes it took for me to wake up to tell me about what he saw or didn’t see. Instead he just briefly told my husband «Everything looks OK. She should be up in a few minutes», but I guess that will go in his review, not this one.
Overall this facility is OK. Nothing exceptional, but nothing to avoid either.