Genie Pools

Rip off rip off rip off. You want to get disrespected and treated like nothing sign with them. The foreman is the owner’s son. So they don’t do anything. Anything he tells his father forget it you won’t get any work done. Make them give you a time when they will finish your pool. I’ve been a year in the process still not done. Can’t pass an inspection. Worst nightmare ever

Sorry to be writing this because the final pool turn out beautifully but this has been the worst customer service I have ever received. They will never return phone calls and your lucky if they finish pool. Our pool was finished but now we are waiting months for them to fix the pool light that has never worked. Stay away from this company who just recently LOST their BBB accreditation. Again it’s sad because the final product looks so good… Hope they get their _​_​_​_​together!!!

I give them a NO STAR. My experience is that this company was very hard to work with. Workers did everything unsupervised and when I confronted the company owners and managers about the problems, they denied the issues even before seeing the work. It took a lot of pushing and effort from our side to ensure the work was properly done as per contract. Very bad customer service. they destroyed my fence (out of negligence) and I had to pay to replace it. Yes, it is written in the contract that they are not responsible for any damages… I didn’t catch it. Oh boy what a lesson I learned from this pool company. and funny how the majority of the «excellent reviews» on this Google Local review don’t identify themselves… HUMMMMMMM…who could those raving reviews come from… I could only guess… I would NOT RECOMMEND this company if you asked me… I would check around a little more… a neighbor of mine started a month after my pool excavation and they just finished their diamond brite plastering today (almost four weeks when he started the pool excavation). Promised in 45−60days and finished WITHOUT a walkthru in three months. Run away… go with some other company. I even did a BBB complaint.

Please avoid, terrible customer service, they promissed my pool in 3 months and im at my 6! And nothing! Rude and dificult people to work with. Construction manager is the son of the owner! so he doesn’t give a rats butt if he is onetime or not! Simply a nightmare. Again, AVOID!