Globalrose

I got beautiful 300 red roses. Great customer service and perfect delivery service!
I love it. I’ll use it again !!

Placed an order weeks in advance for a birthday on Dec 22^nd. Order confirmed that was the delivery date. Dec 22^nd came and went without any delivery. The tracking number showed they would be delivered the next day. Not quite the same for a birthday.
Called them up and explained everything. They apologized and said there was a delay at customs. They said the only way I could get any money back was to refuse the flowers. That would mean that the birthday girl not only didn’t get flowers on her birthday, but would not get flowers at all.
I explained this but they were inflexible with their offer. Very poor customer service. As others have said, no empathy for the customer.
This is the first time I have used them and will never use them again. I never had this problem with Proflowers over the years.

If I could give zero stars I absolutely would. It has taken quite some time to write this review as I wanted my the anger and disappointment to settle a bit before writing. I was married Tuesday February 17^th in an intimate sunset ceremony in the back yard of a dear friend. As a suprise for my bride, I ordered 4000 rose petals from Global Rose which I had hoped to scatter and form a mame-​shift isle. While the company had no problem charging my credit card they never delivered the roses. I attempted to contact the owners via phone several times a day, daily for 2 weeks, then several times a month and I always got an answering machine, no matter the time of day. I also sent a letter with no response. I did not receice a refund, an apology or an explanation of any kind. This is absolutely unacceptable. I’m a very reasonable person and understand things happen, and if someone would have had the common courtesy of giving me an explanation or a refund at the very least this review would be very different. While I would still have been disappointed I would have been quite forgiving, but that didn’t happen. For that reason I will say do not use this company if you want a guarantee your flowers will arrive or if you accept acceptable standard customer service!

It kind of breaks my heart to see a few negative reviews… As an event planner, who likes to get a bit crafty, I’ve used Globalrose on several occasions, and haven’t really been disappointed!
The first was for a smaller event, and I just ordered some roses, which arrived as expected and no issues.
The second and third times were for wedding related flowers, first for my small ceremony, and then again for my reception. For the reception, I ordered 8 yellow «centerpieces» that did seem rather small, but I had also purchased fillers and other roses, so I just added a few to the arrangements, and they were gorgeous!
I did as recommended, and ordered them to be delivered 2 days before (to give the flowers enough time to open, and me enough time to not freak out and start arranging) and they were delivered on the selected day as promised, again. They did come later in the day, and I was exhausted from pre-​party planning, so I even let them set in their boxes overnight, and they kept just fine.
In fact, it’s about a week and a half after the event and some of the roses still look amazing.
I spent around $ 300 bucks, and felt it was a great deal (considering the costs of florists) and I even had some flowers left over to spice up the cake table, check in table and make our own corsages.
I do feel really bad for the people that have ordered for their weddings and were let down, but that wasn’t my experience at all, and I would (and will) use them again for future events.

I was hesitant ordering flowers online but so glad I did. I ordered 8400 rose petals and 250 roses. I received them on time as requested which was the Thursday before my Saturday wedding. They were great. It took them about 4 hours to hydrate and looked beautiful. By the day of the wedding they were fully opened– none of them brown at all. My only reason for not giving 5 stars was because I wanted pink roses and their farm was flooded so they offered me white roses which I accepted. I would have liked a small discount for not getting the color I ordered but wasn’t offered one (though, I also didn’t ask for one). I would definitely order from them in the future if we have any flower needs.

I ordered six bunches of babies breath for my wedding. Immediately after placing my order, I realized I selected the wrong shipping address. I called them the next morning as soon as they opened and spoke with someone about changing the shipping address to my work since I was going to have to sign for the delivery. The man I spoke with said the changes have been made, and when I asked if I needed any type of confirmation email he said it was not necessary they would be delivered to my work. On the day of delivery, I happen to be running a few minutes late for work and they were delivered to my house anyway. If I had been on time, I would not have been there to sign for the flowers and it could’ve caused a big problem.
It all worked out, I was able to get them in water and only be about 10 minutes late for work. They came in great shape and smelled wonderful.

I do not even know where to begin with Global Rose. I read about them in a blog first, then read great reviews about them and I was sold. I love how many options there are on this site — you can pick WHATEVER you want — in bulk — and NO shipping fees! The ordering process was easy.
For the DIY girl this is the perfect place to go for any flowers anytime. The quality and recommendations they provide my wedding flowers turned out so amazing and everybody took home the centerpieces. I would not change a thing about my wedding and thanks to them, it was even more perfect. For my wedding, I decided to save some money and DIY the flower arrangements. I bought 2500 red freedom roses and red rose petals and they were GORGEOUS! Very quality flowers (21 of the rose balls are still alive 3 weeks after the wedding).
The few times that I needed to interact with their employees to double check dates and such, their employees were always extremely nice and attentive. If you are into DIY projects, I definitely recommend getting your flowers from these guys! Not only did they deliver great quality flowers to my mother’s house they also included instructions on preparing every different flower, and had a great customer service line to call with any questions. The roses looked amazing upon arrival, and even better 72 hours later, the day of the ceremony and reception. I will admit, I was a little hesitant at first to order the flowers for our wedding online without seeing them in person, but I ended up being incredibly happy with the entire experience. The flowers arrived on time and very sturdily packaged, and within minutes of their arrival, I got a phone call confirming that the flowers had been delivered and asking if everything looked okay. Global rose ended up being the perfect solution for my limited wedding budget!

This is only some of them but the Roses arrived today and I believe in reviews they help me make decisions … They came as promised … Only 2 broken and some brown petals but you just hydrate clean them up Bd remove the petals so I’m sure they will be beautiful by tomorrow … I love them now so I’ll post a picture after the centerpieces are complete … But the only thing I don’t like is communication after the order. I received a shipping number once they was delivered and ups sent me a delivery date for the 15^th instead of today … All in all I’m happy they are here in time for the wedding and I’m satisfied that’s my only complaint

I am happy to say that at a representative from the company called me to apologize and offer a refund for the unshipped flowers. I can only imagine what it would be like to plan and pay for something and not have enough money to correct the situation within a few hours. I wonder if the person who thought this situation was funny could do that…

UNPROFESSIONAL. NO EMPATHY. NO WARMTH. ATTITUDE.
AVOID at all costs, very rude and unprofessional mangers
Fernando Varon and Alejandro (they avoided giving me his last name, but he is the «top» manager) are running a shady business that is stealing peoples money.
Ordered Birthday flowers for my mom about 2 ½ weeks ahead of time, and as the delivery date approached, i grew steadily nervous as i did not receive any confirmation email, follow-​up calls or contacts…
when i called and gave my order number, i was told that my order was canceled!!! HAD i not called to checkup on my order, i would not have even known that my PAID (MOMS BDAY IS TODAY, NO FLOWERS, JUST A HALF_​HEARTED APOLOGY and a PROMPT 2-​day long REFUND, EVEN THOUGH THE $ 79 DOLLARS IS STILL TAKEN OFF OF MY ACCOUNT, RIGHT NOW, CURRENTLY) flowers was not on the way to my mom for her bday!!! Obviously it was too late to re-​order and i demanded my money back, THEY HAVENT EVEN CONTACTED MY BANK FOR A SPEEDY OVERNIGHT REFUND OF MONEY…
RUINED MY MOTHERS SPECIAL DAY, AND STOLE MY MONEY, DIDNT SEND FLOWERS because they wanted to protect themselves from a 79 $ loss…
DONT WASTE YOUR MONEY, THEY DONT CARE ABOUT THE PEOPLE YOU CARE FOR!

AVOID! The employee who took my phone order had so much trouble taking information it required three conversations. Then, the order was not fulfilled. My mother turned 82 but instead of sending 82 roses as the invoice indicates, the company sent 36 and no gift enclosure. To get my money back, I need to send photos of the roses. But I am not in the same state as the flowers and my mother doesn’t have the technology to do what the company asks nor do I want to further damage the birthday celebration by putting her to work. Employee Monica hung up on me and then in a second conversation laughs at me. No refund, no flowers and no gift for mom. And this may be her last birthday. That is why the cruel treatment from this company really bothers me.

I have sent multiple requests to be removed from their email list with no success.
I spoke with someone at the company who was extremely rude.
I will never do business with them.

Used this company again for Mother’s Day again and again the flowers were great. My mom was very happy and sent pictures of them the look perfect. I don’t get the negative reviews this company rocks.

Ordered. 250stems of proud big roses. When it come half of it turn brown in the top crownof almost all of it. They pack 250roses too tight in one box.
It was a very small rose, I was disappointed because thats not what proud big roses I have been working with all this time. The 40 hydrangea shipped
Separately come late, it should be on friday and it arrive on saturday. Can you imagine if my event is saturday?
The hydrangea was small too. But in a good condition. And during cleaning the roses
I found out it was polar star rose not big proud rose. Lame. Thank God I didnt order everything from them.

Nice flowers, last a decent amount of time, but a month later I got slapped with a $ 35 duties and customs fee from fedex. My order was only $ 69, so an addtl $ 35 is crazy. They know what they are doing, they just know they can pass on that cost and say customer is responsible for any fees. That’s not what free shipping means, and these guys know every order should have customs paid for in the price, not try to sneak around it.

I’m purchasing flowers for an event and came across Globalrose. I scrolled through their featured section and saw a listing for «200 High & Magic Roses» for the price of $ 102. I clicked on the image which took me to a page which had the same title and deal. I took a screen-​grab of the page and placed my order — only to find out that the title was incorrect. When I brought this to the attention of the sales people, they would not honor that price and instead quoted me $ 198. While I do understand that sometimes mistakes occur, I strongly believe that once a price is published, a reputable company honors it. This is obviously not the case.
Basically, they offered the standard 10% off coupon that’s on their site. During the discussion, I mentioned that I am an event planner and was creating my own event and that the goodwill generated from their kindness would surely go a long way. But they didn’t care.
So, I will take my business elsewhere. When you’re buying something like flowers sight-​unseen off of the internet, trust in the integrity of the retailer is the most important thing. I don’t trust them.

Very nice option for wedding shower flowers. I was very happy with the wilualitybof these flowers for my shower. I wouldn’t use them for a wedding. But they would make a nice gift too. I’ll post pictures soon. Customer service was great and responded quickly to my concern. I would recommend them and use them in the future!

Very pleased — and relieved! Both product and service turned out very well.
My order was 100 red roses (costing about $ 80 + $ 20 for Saturday shipping). This was for a friend’s birthday (so not anything so huge as a wedding).
After a tragic incident with a similar online flower service, I’d been biting my nails awaiting delivery, hoping the weren’t sending a clump of weeds. The confirmation email (with tracking number) arrived very late the evening before delivery, a bit unnerving, but… the flowers were beautiful and very well-​wrapped (including plant food and moist clothes). The gift note was also done tastefully. Overall, the flowers were a superb buy — a mountain of roses for less than the price of a dinky arrangement.
I’ve added a photo to the google maps global rose (in Miami, FL) listing, since I don’t see where to add it here.

I have still been trying to speak with someone in management, and zero luck!
I got an email from Alejandro saying there is nothing they can do but refund me $ 65 that this is all the management team will approve. I asked for the name of the person in management and to please have the call or email me and nothing in return.
I just can not believe a company like this is still in business, the BBB should shut them down after all the complaints I have read.

We ordered a few hundred roses on their website in April for our May wedding. Two weeks before the wedding, we realized we couldn’t find the confirmation number, so I called them. The person on the other end was remarkably unhelpful (after I got disconnected TWICE and finally got to talk to someone) and I could barely hear her. At first she said she’d resend the confirmation email… so I asked «to which email address?» She repeated herself, so did I. And again. Finally she sighed and had me spell my mothers name again, about ten times, before finally telling me she didn’t see the order and I had to «research the order number» or there was nothing she could do. Not sure how I was supposed to do that, since they never sent it to us…
Granted, it is partially our fault for not realizing we’d not gotten an email confirmation, or that my mothers credit card hadn’t been charged (we think, anyway– we’re still double checking) but we had a lot of orders going out for the wedding and since the order had gone through absolutely fine on the website, we didn’t think about it. The rep didn’t even offer to make a new order for us.
What I want to know is, where the heck was she going to resend that confirmation email if she hadn’t actually found my order? I didn’t give her an email address! I think she just wanted to go home… it was about 5 o’clock.
…and now we have no roses. Super.
Edited to add: It is now the end of February, 2012– about 9 months after your wedding, and Global Rose has now oh-​so-​generously offered me a 5% discount on my next order. Lol.