Grunoman Global Logistics

WARNING ABOUT GRUNOMAN GLOBAL LOGISTICS!!!
We were looking to ship our car from CA to the east coast and we decided to go with Grunoman. These guys basically LIED about EVERYTHING. They lied about what time the pick-​up would be here at our pick-​up address, when it would arrive, (they said they couldn’t actually confirm the arrival date), then the driver never showed up as promised, he called the next day and said «oh sorry». At this point we realized that they were simply the middle man and didn’t have control over the shipping details.
This made us nervous, so we decided to cancel the services. They said they would reimburse us minus a $ 180 deposit. Fine, fair. But nope! They charged our card the full $ 1000 for the job that they never did. When i called them, they said they had refunded us, except they decided to keep MORE money due to the «late» cancellation. Then what was the other $ 180 for??? But how about my first point, YOU CHARGED US THE FULL AMOUNT!
The men who work there also hung up on me when i started to get upset about them taking our money for no work performed, and inconveniencing us even more cause we lost three days and had to scramble to find another shipping company. Bottom line is CRIME (stealing our money) and FRAUD (presenting services they could not perform) have been committed. We had no signed contract with them, we had no official documentation for our pick-​up details. We’re disputing the charge with American Express and I’m confident they will overturn it. But this is a WARNING to others, Grunoman = shoddy service and criminal activity. DO NOT HIRE THEM. YOU WILL REGRET IT.

Warning! I would ‘X ‘out of this company’s website as soon as you finish reading this review. Grunoman lures you in with their rock bottom pricing. They charge you $ 75.00 up front and lock you in for 10 business days (2 weeks). The website looks legitimate, but it is NOT recognized by the Better Business Bureau or heard of in the auto transport world. Mario told me «This is a popular route (OH to CA) we should have you on a truck in 2 – 3 days no problem.» I call them back 5 days later and ask why the car has not moved yet? «Oh it should have been picked up let me make some calls. I’ll call you by the end of the day.» This is their favorite line btw and they NEVER called me back each time I called. I did some research and called other brokers for shipping quotes and they gave me a great deal more insight than the shady personnel at Grunoman. The other brokers said my bid (suggested and put in by Grunoman) was too low and it would be a long time to get it picked up at that price. I called Grunoman back and told them do what it takes to get this car moving out here, get counter offers, up my price etc… I am quoted a price and assume that they know what they are doing and they take care of it to actually earn their broker fee. In summary, Grunoman finally found me a no-​name transport company (equally terrible) just a few hours before the 10 business days were up and $ 425.00 more than originally quoted ($ 975 became $ 1400.00). It took three frustrating weeks to get my car out here. Go with top rated brokers on
and pay a little extra for their broker fees. You should not pay ANY up front costs until a shipper has been assigned. You get what you pay for.

I booked through them to have my car shipped from Florida to California. They quoted me $ 1,000.
I called and e mailed them on several occasions to double check the price and to see if
they needed a deposit. By way of voice mails and e mails they (Mario) said everything is set to go.
Now, several days before the shipping date I called to check and they said, «We have no bids,
you will have to pay at least a few hundred more.»
Why didn’t They call Me sooner?