Gus Machado Ford of Kendall

The all time worst dealership I have ever been to. Sold me a truck that had odometer fraud. It took me getting a lawyer to get my old car back.

Brought my wife’s Explorer in for an oil change today. Luis (Quick Lane Service Advisor), was great. Very friendly and professional. Thank you Luis! You’re lucky to have him Mr. Machado.

Very good customer service. Quick check in! My car went in for basic service and was fine in just a couple hours. They ran the car through wash and a quick clean up, returning it to me looking great and ready to go! I will definitely be returning here for future service needs.

Brought my car in to have my windshield washers repaired. 1^st visit I was asked to bring back early the next morning and be prepared to drop off my car.
I followed these instructions, drove up and was directed to park my car and that was it. the guy directing me walked off and no one was there to address or greet me.
After few minutes a Service advisor stepped out and my experience that was headed down hill suddenly turned around.
Ralph was my advisor and made my experience better. He was able to expedite my repair and I was able to pick my car up before 2pm.
Thanks Ralph

I highly reccommend NOT coming to this dealership. The employees seem to not understand the car buying experience. They answer your question with answers that need more questions, using terminology that most everyday folk don’t understand (most everyday folk don’t buy cars all the time). In total, they spent about 10 minutes with me, took us outside and basically said to pick which car we want with no information. They literally could have taken an employee from Krispy Kreme down the street, put them in uniform and no one would know the difference because they were so unhelpful and apparently don’t care about business. Luckily, they did not get my business.

Service department is fabulous!!! I found myself stuck with a flat tire near the dealership. I rolled in with the donut on my Acura MDX and they were incredibly helpful and thoughtful of my circumstances. My tire was patched and put back on the car quickly. Thank you Machado Ford!

picked up my car and not everything was fixed. When I asked if I could have a technician ride with me to point out the sound coming from the u joints, they told me they were «swamped» and had no time. …translation to me…“we don’t have time for you or your car”. so then I asked…“what if this effects my transmission, u joints r pretty serious and I KNOW something is wrong” technician tells me not to worry it’s under warranty. translation to me…“well can’t fix your car now but if it blows up, don’t worry, u have a warranty”…wont be going back here.

I came to this dealership on 12/​11/​2015 to look for a new Ford Mustang. I spoke with Dago as he worked with me to look into what Mustang I wanted to get. The only thing I knocked back a star for is the selection of Mustangs they had as there wasn’t one really close to what I was looking for and for not being clear that the Mustang I got didn’t have the voice-​activated navigation. Read the Window Sticker to double check everything that’s on the car so you know what’s installed. Other than that Dago was a huge help on getting my Mustang and the dealership worked with me to get the best deal possible. Which Mustang I got? A 2016 Premium GT. It’s an Auto but I really like the auto on this car and it’s also my daily driver so it really works for me. Everyone in the dealership was really friendly and informative when it came down to it. I do recommend you come here and give a look around and test drive. I’m very very happy with my 2016 Mustang GT.

went there with my mom to buy a new car, salesperson told us to go outside and look for car we wanted? what!!! didnt even attempt to help! went to Grand Prize chevy and bought a 2016 Cruze. Worst dealership experiences ever are at Gus Machado kendall. Even your service for Ford owners is horrible!!!

I would have given 5 stars except I had to bring the car back, I took the car in for a leak on the right front corner of the roof, the leak was fixed but the car was returned to me still with water stains on the liner, my service writer Axel was great and took care of the problem right away.

Leasing process was hassle-​free. Great experience.

Probably won’t be going back to this car dealership find it a little bit sketchy that I take my car into service for the first time here and get a full inspection. Everything turns out fine and two weeks down the road my car starts having problems. Very weird

Tommy, who wrote up the order was great. Fast and no B.S.
Mike, who installed the part (a recall item) had the installation done in less than 10 minutes while I waited.
Whole thing was done in less than 30 minutes. Couldn’t have been better.

Had a great experience and the sales people were fantastic in answering all our questions

They have an absolutely awesome group of guys that work together as a team to fix your vehicle. I won’t go anywhere else love them

This dealership will promise you 5 star service but delivers a 1 star experience!
Gus Machado Ford is very good at telling you what you want to hear, delivering on their promises or agreements that’s another story.
My issue started 1 month after purchasing a Ford Explorer Limited. The sales person advised that with the cat we would receive Ford Concierge service, he explained that this was #1 customer service in the industry, that provided loaners, car washes, and a true customer first experience. Well during the first service appointment I was informed that no such thing existed and, by the way your car will nit be ready today so walk home.
Ok I understand miscommunication so we gave the dealer another shot, brought the car in because we would hear a loud wind noise coming from the windshield, of course the service advisor and mechanics never heard this noise, this went on for 3 or 4 service appointments. At this thine we asked the service advisor to ride with us in the car and magically they could now hear the issue.
The dealer replaced the windshield and ever since the plastic tabs on the sides keep coming off, the dealers response to this was to push them in with their fingers.
Now my warrant has expired and Gus Machado now tells me that there is an issue with the plastic tabs and they can fix them at a cost of $ 700.
Long story short, this dealership will promise you 5 star service but delivers a 1 star experience.

I had a great experience here. I used to drive a Nissan and at Nissan they always took a long time when it came time do perform maintenance. I recently bought a new vechicle and brought it here based on the reviews. The customer service representative at the desk was very informative and helpful. The auto tech was also helpful, and overall it took an hour, in, and out for everything to be completed. The pricing was fair and they were upfront the whole time.

I just leased a 2015 Ford Escape Titanium for Jose. I am very pleased with the car and the price we negotiated. Everything they told was in the contract and no surprises. Jose even deliver the car to my home!

Great experience at the dealer. Carlos Alvarez was great as always. He was very courteous and made my experience very positive.

Excelente servicio, rapidez y atención al cliente sin igual por parte del Sr. Carlos del departamento de servicio y el resto del equipo. 100% recomended!!!

Great! What a great selection. Ford has stepped up their game with a great product, not just trucks any more. Their cars are great!
Gus Machado has made many improvements and service is wonderful.