Handy

I have to admit, I was skeptical. But Deborah was on time, efficient, friendly and did a great job. She worked hard, and the full time I had booked. She even gave a little TLC to my stove, which I really appreciate. I was quite happy and will use Handy again.

I was referred to Handy by one of the girls in the leasing office at my apartment building. At first I was skeptical, but then I found out a couple of friends had used it to so I decided to give it a try. When they confirmed that my cleaner would be a man, I was a little uncomfortable with the idea of being home alone with a strange man in my house, but since I have neighbors all up and down the hall and cellphone in hand, I figured it would be OK. Tyrone showed up on time, with all the supplies (including his own vacuum and mop) and was very polite and friendly. He was nice to my dog too which I appreciated. He did a great job cleaning — dusted all surfaces including window sills, wiped down cabinets, washed up a couple of dishes in the sink before cleaning that and the counter tops, vacuumed, mopped and did a great job scrubbing my shower and bathroom. He finished a little bit early so I know to do only 2 hours next time instead of 2.5. Overall I was pleased with the service and will use it again.

So far so good. I had my first cleaning with Sindy R. and she was great. Very thorough and professional. She also came with her own supplies, but I also had some of my own supplies for specific spots. I’m looking forward to using this service again. I would book with Sindy again if she’s available. The app is also very convenient and easy to use!

Never hire anyone was the terrible company. It’s a crap shot if they show up, clean what you asked and paid for or leaves early.
I paid extra to have my cabinets cleaned as well as clean my 3 bedroom, 2 bathroom house.. I even took everything out so the cleaner would have a better time. Total hours– 3.5 at $ 65. When I got home and expected the house, he only did the 3 cabinets and left everything else untouched. Not only that, but he left early. This is one of many unsatisfactory stories.
Handy is cheap but not worth it. Completely unprofessional and not worth your time, energy and money. GO SOMEPLACE ELSE!!!

My first time using Handy and I can honestly say I was very impressed. Tiffany showed up right on time and even stayed past the 3 hour window we selected. She was very thorough and was able to remove dirt from the tub that I didn’t even know could be done! I’ll definitely be using Handy in the future and will recommend to others. Thank you!

Love Handy! I only used it so far for the cleaning service and have loved it! The cleaners are very friendly and do a great job! Love coming home to a clean apartment. Five stars all around. I’m planning on trying some of their other services soon!

I have been searching for a home cleaning service for as long as I’ve had my apartment and am so happy to have found Handy. My pro was Tania and she was nothing short of amazing. Courteous, quick, efficient, trustworthy, and she left my place spotless. The pricing is incredibly reasonable and the app is easy to use. Definitely using Handy again and hoping to book every future appointment with Tania. Loved it!

Ivania did a great job cleaning my apartment. She was incredibly thorough, and really gave my space a deep clean. I would love to work with her again in the future.

First thing, let me just say the cleaners don’t respect your time. Showing up too early is just as bad as being late. I booked my appointment for 7 a.m. on a Sunday. The cleaner showed up near 6:30 a.m. Gave them another shot and booked at 12 p.m., cleaner showed up near 11:30 a.m. It’s almost as if the customer should work on their schedule and not the other way around. If I wanted the appointment a half hour early, then that’s how I would have booked it.
Then, the company itself is very dishonest in its pricing. I was quoted one price in the app and the charged another. When I inquired about it, I was told that the price I was charged was indeed correct but there’s a glitch in the app that displayed another price. Same thing happened when I tried the service two years ago. In two years, this company has yet to resolve its billing errors?
I first tried Handy in 2014 and then gave them another shot in 2016. In two years, nothing has changed and I will never be using them again.
Look up Handy on Facebook, you’ll notice you can’t comment or review. This company has screwed over so many people that they’re trying to shut down all the negative reviews but good luck trying to stifle the people on Unilocal

This is the first time I’m using Handy to clean my house. I made the booking for last week, but the pro never showed up neither contacted me. I passed that information to Handy and they refunded me and apologize for the inconvenience. This week I re-​booked for a cleaning request and Eberechukwu e showed up. She was a little late due to traffic, but texted me and called me to tell me so… which I really appreciated it. Eberechukwu e came to my house prepared. She brought her own tools and cleaning supplies and did a marvelous job. She completed the job in 4 hours, as expected. Cleaned all rooms and bathrooms, the cabinets and fridge, as booked. I highly recommend Eberechukwu e. I definitely will request her services, again.

The photos are misleading, as the crew members do not show up in uniform shirts nor do they bring their own cleaning supplies and equipment. However, they are inexpensive and insofar as that, relatively reliable. Often they will show up 30 – 45 minutes late, but they text you beforehand so you can work with that. However, after reading the reviews where they apparently just send random men to work in a woman’s home when the husband was not home was the deal breaker. I requested to the company — which has no customer service phone number, you must email them and wait for a reply — to ensure that would not happen for us. Alas, they place more importance on the random independent contractor relationship than the customer hiring them. Because potentially having random dudes in my home is not something that is going to work for our family, for this reason we’ve canceled.

LOVED using Handy to organize a cleaning arrangement for my place. I got the chance to use Shnita and she was awesome. Great service, super easy to use and totally recommend it!

The cleaning guy that came was amazing. Sent me a text message before he arrived and left our house looking great.

I had a good first experience using Handy. Kyesha was super nice and she did a great job cleaning my apartment. She forgot to clean my living room windows which I had added to my booking but other than that it was great. She even left a bathroom freshener!

To be frank I have tried to like handy but they have two major problems:
(1) Their service varies significantly depending on the pro. They can be amazing or they can easily extremely bad.
(2) they are irresponsible. I use it for my business and when a pro is late or cancels sometimes they forget to notify you… or notify you way you too late.
Will I continue to use the service?
I’m not sure. Can I recommend it right now… the fact you can’t xontact handy over the phone is a deal breaker. They choose not to engage their customers.

I have been using this service for a few months and find the online/​app booking very convenient. All my cleaners have showed up on-​time and with their own supplies. In 10 bookings I had only a single no-​show which Handy immediately and easily refunded.
Recently, I had Alexania clean my apartment which she left absolutely spotless. I will be using Handy again and requesting she return.

I want to love this service, and have tried it now 6 times but every cleaning service has just been worst and worst and just can’t imagine recommending this service to anyone.
In no way is this a «professional cleaning service». You’d think you would get an older professional nice lady similar to a housekeeping lady working at a hotel. However, iv had everything but that. Seems like all their employees are just people out there looking for work doing anything and have no experience in cleaning. Iv had everything from a guy who told me at night time he’s a bathroom attendant at a strip club to straight up THUGS filled with tattoos, to a girl who was like 100lbs and probably no older than 19 and looks like she should be working at dolphin mall and not cleaning houses.
From talking to them all, none of them have any real sort of training/​experience and there is no company tools/​equipment provided to them. They simply just apply and the company sends them to the addresses.
As for the cleaning, they have all been extremely poor service. They never take out the trash, they never clean the fridge, they simply walk in, broom pass a wet rag over the furniture and pass a swifter as an excuse of a mop. No vacuum, no one has made an attempt to change bed sheets, and my last booking the girl completely missed one of the rooms and bathrooms which is whats ultimately making me just cancel this service.
This service seems to have a lot of potential and as i mentioned I really want to love it, but the company really needs to start hiring better qualified candidates or at least start training them and provide them with equipment to succeed.
OH and whoever from the company reads this, the «contact» button on the app isn’t working so please get in contact with me!

UPDATE Jan. 8, 2016:
Laura was incredibly helpful in closing my account and refunding my surprise appointment. I appreciated this solid customer service and follow through, and for that reason have increased my score.
I was moving out of my apartment and was referred to Handy by a friend — she said they were easy to book and affordable, which are both true statements. What was not included in this disclaimer was the reason why Handy is so cheap — because they provide lackluster, spotty service.
The cleaning lady that came to my apartment literally arrived with three rags and a few drops of multi-​purpose spray. That’s it. How are you supposed to clean an apartment without supplies? Regardless, I figured she had some techniques up her sleeve and trusted that she would do a satisfactory job. She didn’t.
I was charged over $ 100 by my landlord for a «filthy apartment». An apartment should never be considered filthy when it was JUST cleaned. My landlord provided photo evidence of different parts of the apartment that were truly never cleaned.
In addition to paying $ 100 out of my own pocket to cover the cost of a last-​minute cleaning lady that my landlord was then required to get, I was just charged $ 28 for a new cleaning — at an apartment that I don’t even live at.
If the cancellation policy is within 2 hours of cleaning, there should be some sort of confirmation email or text sent with ample time so that subscribers can ensure that whatever time Handy set up months ago still makes sense.
This company banks on people getting suckered into cleaning plans that they’re not aware of. They then notify you with 90 minutes to go so you can’t cancel the appointment you had no idea about.
I thought I had already canceled Handy but clearly I hadn’t. I have now 100% deleted my account so there is no confusion, and they can’t continue to take advantage.
Worst company ever.

I’ve used Handy a handful of times now and think it’s one of those «you can’t live with them, can’t live without them» types of situations.
To start, it’s very affordable compared to other cleaning services. I book two hours for my one bedroom apartment and it’s $ 38 with tip included. On top of that, it’s convenient in our modern world where we want to book everything online or via an app. Usually, it’s pretty easy to schedule a time that you want and one of their professionals will confirm. You can request a specific professional if you’ve had them clean for you before and they get first priority to confirm before others can take the booking.
Last week, I did have an issue when I tried scheduling two different times and couldn’t get anyone. Their customer service is very responsive on Twitter so I reached out there and they said sometimes people wait until the day of to confirm, which can be rather inconvenient as you try to plan out you day. Another time, the scheduled person was over an hour late, called to let me know she was on the way, but then stopped answering the phone. I eventually had to cancel to continue on with my day. Long story short, have a backup if you really need your place cleaned for company or otherwise.
I’ve also been serviced by lots of professionals and each person provides a different experience. One time, someone came super unprepared — no vacuum, mop, etc. She asked me for a rag and ended up cleaning my tiled floors by sliding her feet around on an old t-​shirt of mine, and instead of vacuuming, she swept my living room rug (I had a vacuum but she didn’t ask). It was all very uncomfortable. Other times, people have forgotten to take out the trash, dust certain areas, etc. I think there can be a little more vigilance on Handy’s side of what supplies their cleaners have and the basic cleaning they should perform each time they enter a home.
It’s also important to be vigilant of your account as you’ll be automatically rebooked for four weeks out and charged after your first cleaning. If you reschedule outside of 24 hours, you won’t be charged a cancellation fee, but you can’t get a refund so need to use that booking. I’ve made it a regular thing so isn’t a problem but before I was really ready to commit, I was thrown off by the charge.

Gloria K was great. In was very hesitant about having a stranger come and have unfettered access to The Fortress of Solitude even if it was to clean it up.
I work at home a lot and always thought that while being home I would multi task and clean up while working — Nah not really.
After arriving a little late — south beach traffic and parking, we met and I left at ease instantly and disappeared for 2 hours to let he do her thing.
I returned 2 hours later to super shinny floors, organized kitchen and my Swiffer Duster actually to have been used — got as payment /​gift almost a year ago
I felt bad because I left Pandora playing with The Matrix soundtrack playing. — she said she felt like she was in a action movie but it may have motivated her to do a better job and burn some extra calories
I was so impressed that I spent and other hour cleaning and organizing. Then on Amazon getting more in cabinet storage and watching HGTV in other words she made me really like my apartment again.