Harbor Key Apartments

I wasn’t going to write a review until my lease was up because i wanted to get a good feel for the place before forming an opinion. But enough is enough!
The trouble started on moving day. I moved in on a hot summer day to an apartment with a broken AC… WHAT?!? ARE THEY KIDDING ME?! Seriously, what a terrible way to start a lease. So i call the office and of course they don’t answer because 75% of the time they don’t. I go in person and tell them about the problem The lady tells me that the maintenance guy will be right up to check it but doesn’t know if he will be able to fix it because the man that can fix the AC will not be in until Monday (its SATURDAY) The gentleman was standing behind me as if he really was coming except an hour later i was walking back to the office to see if he’d gotten lost or what. Nope he hadn’t gotten lost, he’d just left for lunch! So now i have to wait another hour for his lunch to be over. When he finally made it my AC was completely frozen and my very pregnant almost due sister in law was completely melted.
I was also told to do a walk through with things that needed fixing so they could use it to do the repairs. It has now been over 2 months and not a single thing has been fixed because i assure you its somewhere in a file that isn’t being looked at.
The noise level. HA! You might as well be living in a cardboard box. There have been times where i think that someone is in the apartment with me. I can hear my husbands cell phone ringing through the closed bedroom door, passed the closed apartment door and down the hall to the far end stair case. THAT is ridiculous! But i will say that when its quiet you could hear a pin drop. luckily i would say the majority of the time its quiet. Not to say the neighbors are considerate because they aren’t.
Moving right along… I don’t appreciate the dictatorship with the satellite. Direct TV/​Path WHATEVER doesn’t work for me. Comcast is far superior and if I’m not drilling any holes or posting up any antennas i don’t see why it should bother them anyhow.
The PARKING, holy mother of God what mess have these people created??? They now assigned parking which was great in theory except the minimal guest parking. Since many of the residents are living there without being registered they are taking up the guest parkings. Last weekend i had family come visit me from West Palm Beach which is about an hour and 40 minute drive and even though i had called their parking service a day in advance to reserve a spot there was no available spaces for my guest to park. after going isle per isle in a stick shift car for 45 minutes my sister said I’m tired my leg is hurting from changing shifts so many times, and she had to go back home. That is completely absurd! And when i tried to call the company the man who answered told me that i had to contact the leasing office, which in turn the leasing office told me i had to talk to the parking company. (You better believe the parking company will be getting a review too!)
The administration; Ive seen reviews on other sites of how unprofessional the association is and unfortunately i have to agree. Although MOST are nice, the work simply isn’t getting done. Upon moving in no one showed me where anything was not my mailbox trash bin, nothing, you have to figure it out on your own. To reach them on the phone is very difficult and because of my work schedule i am not always able to get to the office before they close. Today for example i needed to recharge my laundry card and went over to the office (because they have the recharge machine inside the office) it was 9:55 so it was closed but i saw that the «ladies» were sitting down chatting so one of them holds up her hands to tell me they open at ten. I show her my laundry card trying to tell her I’m not there to speak to anyone i just have to recharge my card before going to work and she keeps signaling me that they open at ten. At which point I’m extremely aggravated because i don’t get out until six which means i wont get to do my laundry until Monday. If its five minutes before you open is it so difficult to let me in? A few weeks back my daughter had a stomach virus in the middle of the night on a Saturday, luckily i had a few dollars left on my card and i was able to get all the sheets washed because otherwise it would’ve had to wait until Monday. They did end up opening the door but not without telling me that if they open it for me they’ll have to open it for everyone. If its such an inconvenience to them to let us in why not put the machine outside geniuses???
The Plus is that the grounds are very well kept. Unfortunately it just wasn’t enough to get them the second star. Hope this helps someone who is planning on moving in here!