Ideal Baby & Kids

This place is a perfect example of what’s wrong with 90% of businesses in Miami. No customer service skills whatsoever! I recommend going to any other place, i went to Babies R’ Us and the staff there was incredibly helpful but that’s another review. I wont blab on about my horrible experience just take my word for it. If you don’t like to save money, enjoy being treated bad, and rushed while you shop. I recommend going to this store!

I’ve been going to ideal for years off and on and I think they’re a great store. Their problem is that they are a family owned business who has put in place a lot policies so they don’t lose money, like yes, their outdated return policy. I love all their unique items, and I even grew up using school shoes, uniforms, fancy special occasion dresses, lace socks, communion dresses, and hair accessories from them. All great stuff. People nowadays are never happy either, there’s too much of that «let’s get something better» mentality. They’re not equipped to sell things and have them returned. They should just not allow returns period, it’s better than the shitty policy they have now, they would save headaches. They should also not do registries either, for what? Also more of a headache since they’re not ready to compete with other giants in this area.
If only they stopped trying to compete with babies r us or other baby stores, people would see what a hidden gem this place really is.
To the management of these stores: streamline what you sell and start selling what Cubans/​Hispanics want for their kids, i.e.: azabaches, batas de encaje, moises, san Lázaro charms, your great furniture, gliders, and agua de violeta… you’re a specialty store, start acting like one. You’re no match for the giant conglomerates taking over the lucrative baby making industry. Just sayin.

The return policy at Ideal baby store is absolutely ridiculous. We were given a pack and play that we listed on our registry. After opening the box and looking at the actual pack and play we decided that it wasn’t comfortable to put the baby in or take her out. So, we decided to exchange it. When we took it back to the ideal baby on 12 Ave. and Flagler they said they couldn’t accept it because the box was not in it’s original condition. Which I think it’s ridiculous because after opening anything that was in a package it will never be in it’s original form again. We wanted to exchange it for a more expensive play yard and purchase a couple other things that we needed, which meant that technically they were going to make more money than actually lose money or us as customers. Therefore, for that reason now they have lost us as customers and lost money at the same time.
If you decide to purchase items or make your registry at Ideal baby make sure you are going to absolutely love the item and most importantly if you are not sure DO NOT OPEN THE BOX. They will not try to compromise or satisfy the customer in any form or way.
As of today I will only go to BuyBuyBay and BabiesRUS.

First and last time here. If I could give zero stars I would. I didn’t even get acknowledged at the register. Worse service ever:

I have to admit that I was REALLY hesitant about shopping at La Ideal. But when we got a bad crib from Babies R Us and bad service trying to buy a crib at Buy Buy Baby I called them simply to find out what their crib shipping policy was. I was pleasantly surprised when the girl told me that for $ 40 they would deliver AND assemble the crib for me! Buy Buy Baby wanted $ 80 just to leave it at my door. I decided that I would go to La Ideal and not leave without a crib. When we started looking at the cribs a sales lady immediately offered her assistance and was very patient going back and forth over the cribs with me. When I picked the one I liked, she verified it was in stock and told me they could have it delivered in 2 days. They even took my Buy Buy Baby coupon so I saved a nice amount. They delivered and assembled it today and I could not be happier with their service. We didn’t have to borrow anyone’s pick up truck to get the crib and my husband didn’t have to assemble it. Totally worth the $ 40!

I ordered a baby crib and furniture from their website. They charged my card the day I made the purchase but the items were not to be delivered for 4 – 6 weeks. On the 7^th week, I emailed them on 2 different contact places and called them. I had to leave a voicemail because no one answered the phone. I still have not heard anything from them. They have my money (and have had it for 7 weeks) but will not send me the items that I ordered. My baby is due in a month and I don’t have any crib! I would recommend you dodge a bullet and stay away from this company. I have turned this over to my bank to deal with. I think they are crooks.

After reading the reviews below i have to put in my own. La ideal is a bit unorganized. Ive had trouble finding things and felt like I was searching the aisles alone. This is where I registered for my baby shower here in miami. I am still glad I did because they have the most adorable outfits. A lot of the clothes are made in colombia which I personally find charming and special. I am not from miami, so walking into a store where things are sold from other countries is cool. My little boy has the nicest stroller set that came from ideal. so quality is not an issue. The 2 down points i see are understaffed store. It’s difficult finding someone to help and a hard to navigate website.

This place is horrible.
Everyone else covered it.
While I was pregnant and still on the hunt for furniture I went there and to my biggest mistake we bought crap there.
I think the most expensive item I bought there was the elephant humidifier. I know I bought three other things, but weren’t nearly as big as the humidifier. I bought I believe a nail clipper and some bath towels, oh and boobs pads for breast feeding mothers.
Add one or two more things to the list and you nearly have like 70 dollars spent in that store.
You get the point. It’s over-​priced. I say this crap should be made out of gold due to how pricey it is. I regret it so much not doing my registry at Buy Buy Baby because even Babies R Us is crap.
I really didn’t experience scavenger hunting down baby items like other customer’s did but the employees really don’t give a crap if you need assistance. Oh wait, I couldn’t find the humidifier and trying to find somebody to help me was a mission.

Who on EARTH would register here? Really? My experience with trying to find the items on the list was ridiculous. Hard to find, no customer service to speak of and yes, the items were very overpriced.
After taking forever in this disorganized mess I finally got someone to help me find the items and alas! They were scattered all over in places you never would have thought and yes, many things were mislabeled.
I decided to go elsewhere ignoring the list and knowing as a two time mom that everyone will eventually appreciate a huge lot of diapers, wipes and items that they will actually use over the cutesy lot of unuseful items first time mothers decide they ‘need’ from over priced stores like this one. Trust me your kid won’t care if they are wearing ruffles and riding in imported strollers.
Also know that you don’t know Spanish, or want customer service in English and without an attitude, go elsewhere.

There is nothing ideal about La Ideal.
I went to buy a gift from a baby registry this past weekend.
The store is cluttered and not easy to navigate. Most of the items on the registry were misspelled, and some had the wrong brand. We had to search around the store to match the bar code numbers to those on the registry.
The store is very unorganized. A lot of the items are misplaced, and some of them dirty (disgusting!).
The staff is about as useless as the English language in that store. They are of NO help with finding registry items. Several employees were standing around socializing, yelling across the store at each other, and dancing. And they were annoyed both times I asked for help.
Another thing that sucks is that their registry prints out just as unorganized as the store. Diapers, bibs, and strollers are all in the same section. Please tell me how that all belongs together because I still can’t figure it out.
Everything in the store is ridiculously overpriced. The same items I purchased at Baby’s R Us from a registry a couple of months ago were at La Ideal for about 30% more.
If you are going to have a kid, or already have one, stay the hell away from La Ideal. There is no need to put up with the crap that goes on in this hell hole for baby supplies.

The store is very cluttered, which makes it difficult to find what you need, and makes it difficult walking in the store with a baby stroller. also prices are ridiculous.