Imperio Auto Body & Collision

Need a body shop in the Miami Doral area — use Imperio great work and great service. Highly recommend

Went here as it was recommended on the VW site as a certified auto body shop, the first visit the lady at the counter was just plain rude. I had no idea of the process or how anything worked and she had the worst attitude towards me for asking her questions. Anyhow thinking maybe it was a rough day I returned for the inspection of the damage to be filled out so they could order the parts and it took 20 minutes of waiting before the gentleman came out to start the inspection. Half way through my inspection another customer shows up having payment issues he stops my inspection to go inside and help her. I ended up having to leave for work after being there for about 45 minutes having not gotten the inspection completed. Finally I went back another day got the inspection done dropped off the deposit and left. I waited 2 weeks before contacting them asking if they had received the parts and they said no they would call me the next week and let me know cause they should receive them then. Next week Monday comes and goes with no call so finally I called them on Monday of the next week to hear they still didn’t have the parts. So I went picked up my deposit and went somewhere else. I wouldn’t recommend them to anyone!

I hope none of you EVER need an auto body shop because of an accident, but considering how HORRIBLE Miamians drive, you might… IF YOU DO, there’s only one place to get your car fixed — Imperio.
TOP-​shelf service, beautiful craftsmanship, friendly and competent staff — Imperio is the Gold Standard of auto body shops. We took our Jeep in after an accident that demolished our front grill and bumper; now, our baby looks better than new, and it only took 4 days! Five stars, all the way!

Being new to Miami, when I needed an auto body repair shop, I turned to Unilocal for assistance. I got estimates from 2 shops. Imperio’s estimate was actually a little bit higher, but because of the excellent treatment that I got at Imperio, I decided to have the work done there.
I couldn’t be happier with this decision. My experience, overall, was outstanding. From the very first phone call, the front desk staff was kind, friendly, and helpful. This continued every time I made contact or was at the shop. The interior and exterior of the shop are immaculate, and everything is well-​organized. This made me feel confident and secure. The waiting area is also inviting with plenty of Werther’s candies on hand!
Juan completed my estimate, and he was kind, friendly, prompt, and professional. When the work was completed, the final bill was exactly the same as the estimate ~ no surprises, except for the sweet thank you gift of an mini-​emergency kit. Other staff that I interacted with were kind, friendly, and helpful as well.
Finally, my Subaru Forester was repaired perfectly. As another reviewer wrote, Imperio also repaired two very minor scratches that weren’t even related to the accident. Both the interior and exterior of my car were cleaned spotlessly and I think the exterior may have been waxed because the rain was beading up when I drove home. This is the best my car has looked in months… maybe ever!
So, while I am hoping that I won’t be in need of any auto body repair services in the future, I would recommend Imperio to my family and friends in a second. And, if I need auto body repairs, I will definitely return to Imperio.

Called me an hour before close for the weekend to tell me to come get the car. Half way there in Miami traffic I learn they cannot process the deductible payment over the phone. Said its not in their contract with the credit card processor. That is a lie just their payment percentage to the processor is higher. Now the car sits all weekend while I pay needlessly on my rental. If you want first class service go to Ideal Auto Body in Hollywood and ask for Cookie.

The pros at Imperio Auto Body are truly experts at their craft and should be on the top of your list when looking for a trustworthy automotive repair or touch up. It is a pleasure to see the Owner of Imperio, Rene Alvarez — truly stand behind his business and take the client’s best interest to heart.
In a market full of businesses (especially body shops) that cut corners and are looking to carve big margins on the most basic of jobs, it is extremely refreshing to do business with a shop owner who still believes in integrity and the power of referrals after an honestly priced, job well done.
Do yourself a favor and store the number to Imperio on your phone — should your car or truck need attention, contact Imperio and rest assured, that your daily driver or show car will be in the best hands South Florida has to offer!

My wife went here for a quote for some damage that occurred to her car at a post office. The office manager met with us for the quote and wasn’t very friendly from the beginning. After he inspected the vehicle and we were walking back into the business, my wife mentioned that the quote would need to be signed per the USPS claim instructions and she proceeded to show him where it said such on the claim form. At this point he appeared to lose all interest and was walking away as he stated he would not be able to sign the quote. He mentioned that the quote did not contain a space for him to sign, only a space for my wife to sign. The man was instantly disinterested in our business. While I understand it might seem odd to sign a quote, my wife kept trying to tell him that she’s aware it is a preliminary quote and his signature is not a binding agreement, simply required per the USPS claim paperwork. His reaction made us very uncomfortable and we’re glad we didn’t do any business with this body shop. If he was so concerned about signing and possibly having to stand by his quote, then this is not the type of business we’d want to work with anyway.

Just got my car today, and I couldn’t be happier. My car looks brand new. They not only fixed the damages caused by the accident, they also fixed a tiny little scratch (like a black dot) I had before. I didn’t even mention the scratch to them because it was not related to the accident, but I guess they saw it and they fixed it. Everything was done in a timely manner, customer service was excellent. They even give me a little emergency bag as a gift when i picked up my car. I wish I would never have to go back again, but I would definitely recommend Imperio to all my friends!

I visited Imperio after being rear-​ended on a major highway in SoFla. I have been here before and was very satisfied with the repair work done on my former vehicle.
Finding body shops is never a fun task. A now ‘certified VW collision repair facility’ reiterated why I have confidence in Imperio. They took care of my car and repaired it as good as need.
Service/​staff is outstanding. Every step of the process is explained in detail; they work with your insurance to make sure nothing is left out/​missing.
While visiting a body shop/​repair shop can be horrible, I highly recommend trusting your vehicle to Imperio. You won’t be disappointed!

I was the unfortunate victim of a car accident… and it wasn’t my fault. so I was sent by the insurance company to this auto repair shop and I couldn’t be happier! My car was washed, looked like new and everything was done in a timely manner. Costumer service is top notch!

Very dissapointed that they turned me down because i was the one providing the NEW OEM parts IN BOX! seems like they want even MORE profit from there clients. that alone raised a red flag along with what the service adviser told me that because i myself replaced a head light (held by three screws, almost anyone can do) that they didn’t feel comfortable working in the front of the car. i even know what needed to be replaced and they still insisted there might be «hidden damage» i worked in a shop for 2 years to know there was no hidden damage after I myself took off the bumper to access the damage. shady business practice if you tell me. if i was an average i don’t know shit about cars client they would of shafted me good with hidden damages and had to have paid list price on parts when i get them at cost. I’ve been to shops that are more exotic and higher end that don’t give me this bull load. just didn’t want to drive that far oh well looks like im going to have to.

I worked with Rene and Dee at Imperio body shop and from day 1 they were amazing. They were kind, professional, attentive, and QUICK! They also filled me in with updates. I was recommend by my dealership to use them and now I recommend them to everyone! it’s hard to find good service now days but at Imperio that is their #1 priority!
Thank you imperio :)