Initial Logistics

BEWARE! DO NOT USE THIS COMPANY! Placed an order with Uship after receiving a quote from Initial Logistics that was not the lowest out of the bunch. Initially, the company was responsive but as the pick up date for my car got closer I could not get a hold of them (oh, and P. S they only way you can communicate is by email) or Mike Smith would say that they would «take care of me». Well, with false promises and the day of pick up I never heard from the driver. Mike was the most unprofessional and insulting person I have ever dealt with in my life. He didn’t care about my business or making things right.
Don’t trust the reviews on Uship! I will say that Uship did refund me my deposit… thank goodness.

Same with others, BEWARE of this company! Especially booking it via USHIP. It always make the lowest bid, and the reviews on uship looks glorious. But Unilocal provides you the accurate reviews here. This company is not bankrupt is merely because those fake reviews on uship. Once you booked on uship, you need to sign contract that you need to pay cash on delivery. Can you imagine paying 1000 cash?
More importantly, they will never contact you once you booked the shipment. They told me the pickup will be scheduled 1 week prior to the pickup window, then 2 – 3 days prior to pickup, and then to 1 day before pickup. But the driver never called. How can they be trusted? And they always make excuses for late pickup and never show up, and again and again. Just STAY AWAY!

Poor customer service, lack of communication, and ZERO responsibility on Mike (the owner). Unprofessional and very incompetent. I don’t understand how this place is still in business. They need to shut down so no one else goes through what I’ve been through with this company!

Horrible service. DO NOT BOOK WITH INITIAL LOGISTICS. uShip is lying about their positive reviews. Absolutely horrible service.

I booked a shipment with them through uship, overall I am very happy with my shipment. It was picked up on time and even delivered a day early (shipped from CA to DE). They only lose a star because you have to contact them to get any status updates on your shipment and they don’t use the tracking information on the uship site. They always responded to my status inquiries almost immediately (sometimes at 12am). I would definitely use them again.

This company was the only company that bid on my uShip posting. I told them I was in no hurry I had a month before I needed it delivered from NY to NV. They told me no problem and they lied its been over a month and they still haven’t picked it up to drive it across the country. They lie and are incompetent.

Excellent service. Excellent communication. As i read the other reviews, it occurred to me that people use Unilocal as a forum to vent, simply because things didnt go exactly as they wanted it to. All I know is My vehicle was delivered within the timeframe given, with excellent back and forth talk, during a massive snowstorm. To have a car delivered from Boston to Fort Lauderdale in perfect condition with NO problems is more than worthy of 5+++++++ stars. Great job guys! Id recommend you over and over. To anyone using these reviews to base your judgement upon, im telling you 100%, these guys are the real deal.

The Service Provider misrepresented themselves, their business or their services. I’d been told multiple times of tentative days for pickup of my car, all which came & went and I heard no update from InitialLogistics until I called them, only to be given another tentative date that fell through. They are OVER 5 WEEKS LATE in PICKING up my car! Even after dealing with the supervisor John, I was failed in customer service and communication. They were absolutely rude and disrespectful. I’ve been paying for car rental and car storage because of their incompetence. Great UShip reviews, but Unilocal right now looks like a true reflection of their TERRIBLE service. Please beware and choose another company.

Same as the rest. You have to contact them for an update which his always the same. We haven’t found a truck yet.

Horrible!!! I don’t even know where to start. I found this company through uShip. They had glowing reviews on the uShip site so I thought I was in good hands. Instead I was about to go through the worst customer service experience of my life. Before I get started I want to note that I worked in military logistics for more than 14 years. I shipped vehicles of various sizes to all corners of the globe. I can honestly say that I had an easier time getting vehicles in and out of Iraq and Afghanistan than I did getting a vehicle from California to Colorado.
On May 5^th I entered into an agreement to ship my wife’s vehicle from Sacramento, CA to Denver, CO. My wife and I were planning to leave for Colorado in my car the morning of May 12^th so we set a pickup time no earlier than May 10^th and no later than the morning of the 12^th. We set the drop off date after the 15^th which gave us a few days to make the trip and no later than the 19^th. I was told that a dispatcher would be in touch soon to set up a more specific time. As of the 7^th I still hadn’t received a call so I contact the company. I’m told I will be contacted the next morning with an exact time (do you see where I’m going with this?). I finally receive a call back on the afternoon of the 8^th. Unfortunately I am driving and unable to get to the phone. The dispatcher left a voicemail to call his direct line which I did as soon as I stopped. I tried to call several times and left multiple messages but I never received a call back. On the 10^th I finally was able to get in touch with the original rep who booked the shipment via email. He says that he can’t call me because they aren’t open on the weekends and company policy only allows them to call on company phones which can be recorded. At first he tried to tell me that I never attempted to call his company. When I was able to present exact times I called he backed off. He then told me the number I was calling was the dispatcher’s direct line and he doesn’t work on Fridays. Why would you leave a direct number of you know you won’t be in the office to answer it? The original rep tells me that the vehicle will be picked up Sunday night or first thing Monday morning (11^th or 12^th). Monday morning rolls around and I still haven’t heard from the driver or dispatcher. When I get in touch with the company I’m given a flimsy excuse about the driver cancelling. I’m told that the vehicle will now be picked up the night of the 13^th or the morning of the 14^th. I had to be in Denver no later than 15^th to start training for my new job. Luckily my mother law lived in the area and agreed to hold onto the car until pickup. At this point I would have cancelled the shipment but the contract was signed and I knew it would be days before I could set up a pickup through another company. I was stuck between a rock and a hard place. We reluctantly start our road trip. The 14^th rolls around, we are halfway across Utah, but the vehicle is still sitting in Sacramento. We are finally able to get in touch with the driver only to be told that the vehicle will not be picked up until that night at the earliest but most likely the morning of the 15^th. We ask a more specific time and they act like we’re crazy. It doesn’t seem unreasonable to expect a general time window. As the customer I shouldn’t have to spend the better part of a week sitting at my house, looking out my window, waiting for a truck to arrive. After some prodding we are told that we should know more after 5 PM on the 14^th. Guess what? They don’t call. They finally show up around 7 PM on the 15^th. Since when is 7 PM the morning? Instead of being angry I am just relieved to have the car picked up. We agree on a Monday (19^th) afternoon for drop-​off. I had to fly to DC for training the morning of the 16^th and return the evening of the 18^th. The payment has to be cash or money order so I planned on heading to the bank the morning of the 19^th. My wife has never been to Denver and doesn’t want to get lost driving around the city so I drive to the airport, leaving my wife without a car. On afternoon of the 18^th I get a frantic call from my wife telling me the car will be at her location in 20 minutes. When she tells the company that she doesn’t have the money because we weren’t expecting the shipment until the next day she is pretty much told «too bad, get the money now or the driver leaves with your vehicle». My wife is luckily able to find an ATM within walking distance. I have never in my life worked with a company that had so little regard for customers’ time. As the customer I should not have to go out of my way to accommodate the schedule of a vendor. It should be the other way around. If I were to come across a company like this at work my first call would be to the Army’s transportation command and they would be «blacklisted». Unfortunately all I can do now is leave this review and hope that you never patronize this company.

Same crappy service and experience as these other reviews had. No communication, no responsibility and no service. Ended up costing me a ton of extra time and money due to their incompetence. Total jerks.

I found this company through the UShip website. I was moving from Illinois to New Mexico and couldn’t drive. During the booking process, I gave them the availability for the pick up/​delivery dates. They tried to get it out to NM way before the date I was supposed to move, but I explained that I don’t know anyone there who could take over the car. They stated in the booking agreement that the car will get picked up within 5 days after the scheduled date.
After I have moved to NM, I was calling them every day for 3 weeks, and they kept giving me the new pick up date every time (not to mention the fact that the guy I was talking to seemed really annoyed by the fact that I am checking on the status of the shipment). After 3 weeks of being railroaded by these guys, I cancelled the order. BTW, did I mention how they held on to my payment the whole time?
I’m just mad at myself that I had let them bully me for such a long time. It was obvious that they wanted to get as many vehicles as possible in order to make the trip more profitable. Later on, I saw that many, many other customers cancelled these guys’ services for the same reason.
Uship will not let you leave a review unless you actually have the car transported by the company you want to review. I am writing this in hope to spare someone else and their family an additional stress to the usual amount that goes with moving cross country.
Please, please stay away from these people. And if you don’t, don’t say you were not warned.

i sold my car on ebay to a guy in ND, he used this company to transport the car to him. the transport guy didnt contact me till days almost 6 days later, he was very upset with me when i told him i was at work for 24 hours and he couldnt pick up the car that day (the very first time he called me). we set up for him to pick up the car the next day 1800 – 1900 but he didnt show up so i called him and he said he would be there at 2000 but at 2015 he called and asked if he could pick the car up the next day, i am working and will be gone 48 hours so he would have to pick up the car Monday but he asked to just leave the keys so he could pick up the car while im not there which i do not want to do at all because i love my car and make sure it is off safely. the only reason i agreed is because i want the buyer to be able to get the car.
i would stay away from them