Jacqueline Redondo, MD

Dr Redondo is rude and does not know how to treat people as equals because she believes she is better than everyone. Rude. Rude. Rude.

I have to sadly agree with the other reviewers. Dr. Redondo is an amazing doctor with a lovely bedside manner. Her PA was very intelligent as well. That’s pretty much where it ends. The office staff are rude, condescending, and really are not well versed in interpersonal effectiveness or common ethics practices. Particularly the lady in the very front who seemed to be the first point of contact. They do not verify insurance until you arrive which is extremely nonsensical and ineffective in terms of time management. Finally, the most insane thing is that the medical assistant who took my medical history etc asked me to take my finger splint off for the X-​ray. Luckily I knew better, and had been told the only way to save my finger from surgery was to not take the splint off at all. He even gave me an eye roll and scoffed at me. Turns out I was right and the dr did not want me to move my finger from the position the splint was holding it in. I mean, he could have caused me surgery just from a stupid mistake! I hate leaving bad reviews for such a great doctor but just know if you see her, only deal directly with the dr or pa.

If you’re looking for a specialist to treat your serious hand injury and considering Dr. Jacquline Redondo and staff, turn around and RUN. My mom, who is in her 70’s, went to visit this doctor’s office with a hairline fracture in her middle finger and a torn tendon on her ring finger. Even though my mom has traveled to Redondo Hand Center twice, she has never met or spoken to Dr. Jacqueline Redondo, and has only been seen by the P.A. Christopher Lehnhoff. Unfortunately, the P.A. has not explained any proper diagnosis to my mother, has not prescribed pain medication, and has not adequately answered her questions. Upon my mom’s second visit, which was 5 weeks apart from the first, the P.A. stated my mom would probably need hand surgery; even though he had not taken any additional X-​rays, and much less a CT scan to rule out or confirm whether she has also suffered nerve damage. Not to mention that in seeking a second opinion, they have yet to give us copies of the X-​rays after two consecutive weeks of making this request; utter neglect. The experience is so pathetic one’s imagination might wonder if it isn’t a systematic approach to neglecting trauma to the point where surgery is the only option.
As for the office staff, from the gum-​chewing barely uni-​lingual front officer personnel to the office manager Belmarie Rodriguez, they are an abhorrent staff with clearly absolutely no formal training or education whatsoever. They stonewall mercilessly, are rude, condescending, shift responsibility and take no proactive approach to helping patients.
They should familiarize themselves with the following code of ethics: (3) The patient has the right to courtesy, respect, dignity, responsiveness, and timely attention to his or her needs.
I cannot stress to you enough how shocking the treatment from Dr. Jaqueline Redondo’s staff at Redondo Hand Center is. We have begun a formal complaint process with our insurance company, as well as contacting the Florida Department of Health Enforcement for help. When it gets this bad, you know there is an serious issue and lack of the fundamental requirements doctors vow to uphold.

Dr. RedondO was recommended to me by a friend, she is an excellent doctor and Jeffrey, the physician assistant was very good in injecting my hands with local steroids, but the office personal is a total disaster. On 12÷10÷15 I went to the doctor and she prescribed some gloves to ware for two weeks after the injections, I was asked to go to Quirantes to get the gloves, when I got there they informed me that the doctors office needed to request an approval from my insurance company before they could issue the prescription; I immediately call the office and left a message on their voicemail, I repeatedly call the office to follow up on the approval, even leaving a message on the physician assistant voicemail (not Jeffrey). Today after a week I was finally able to talk to someone at the office by clicking on the option for doctors and hospitals. The staff was unaware that they were required to obtain an approval for the prescription. The office staff is very unprofessional, unapologetic about delaying the required approval for a week. TOO BAD SUCH A GOOD DOCTOR HAS HIRED A STAFF THAT SHOWS A LACK OF UNDERSTANDING AND CARE FOR THEIR P ATIENT.

I had pain like burning in my fingers and sometimes numbness. Dr. Redondo was very professional. She told me of the need for surgery only after several ran tests. I went ahead and the outcome was fantastic. I am so glad I reasearch her credentials and was able to get one of the best hand surgeons in town. Thank You Dr. Redondo and staff.

Not professional. This Dr. actually told me I had no brains… infront of my son, which was the one that was getting surgery. My son’s finger stayed bent and I had to take him somewhere else. Stay away from this doctor.

Hand worries, go to Dr. Redondo. She is close to the old place to a standing self building that says Redondo Hand Center. This facility is fairly new, you can even smell the concrete.
As you walk your way to the check in desk in the second floor you will see several Chihuly pieces that look marvelous!!!
Got here because a girlfriend has a mole in her nail. The Dr. was very patient in listening to my friend and explaining what would be the next step. She answered all of our questions and has a great staff also! Incredible to see how many people can fit in the exam room besides the Dr, 2 students, 1 physician assistant, 1 person to take a pictures and one person to schedule surgery appointments! Talking about being efficient!