Jiffy Lube

Horrible horrible. They left a rubber hose inside a lady’s gas tank. After having purchased and had the tires delivered the previous day so that I would be in and out, I was promised 30 Min turnaround. Actual time spent 1 hour 30min

The worst services ever I go there for inspection and they tell me for the distance that they can’t. Just terrible service

I came only for an oil change, but they messed up my A/​C.
They casually admitted to getting debris in the AC fan, so that my AC now makes a terrible humming noise like cards in spokes of a bicycle. They offered to vacuum it, but when they couldn’t get it right, they gave up and told me I would just have to deal with the noise.
I get the «upsell thing» and I can ignore it well enough, but they shouldn’t take out all the parts just for show if they don’t have the mechanical skills to remove/​replace them properly, especially if they don’t have a care to fix the things they break, which they don’t.
I called the Zone Manager and left a message, but he never called me back.
Expect terrible service here.

Stay away from JIFFY LUBE! I hate writing reviews because it takes time I don’t have. Lucor Inc., in NC own Jiffy Lube franchises. We took my car in a couple of weeks ago for an oil change right before a trip to TN and NC for Memorial for the. first, they emptied the oil before they realized they didn’t have the oil my car takes. I have a Jetta TDI (diesel) 2. they took 2 hours. 3. they went to get the out at an auto parts store and charged $ 104. I’ve never spent more the $ 50 for synthetic oil change. They seem to think this is the first oil change a 2009 car has ever gotten, so they could take advantage. 4. on the drive to TN through the appalachians there was rattling and the engine light came on. We were able to drive, but for the long weekend the one dealership we found an hour and a half away to find out it was closed. I guarantee this location WILL CLOSE soon because of the poor poor service. To top it off, I their FB social media reps only apologize but don’t seek to resolve. You should go on their FB and see the complaints. Next, I finally get a hold of customer service by phone. They tell me that this is a franchise and complaints are handled with them. The company is called Lucor Inc., although, Ryan from their customer service kept telling me it was Locur as if it wouldn’t be easy to find them. They don’t have Let me tell you, be wary of large companies who do not make it easy to get their help. They don’t want to hear about their awful service, but want to take your money. When Ryan, the customer service representative from Lucor called he was cunning, patronizing, asking how long i owned they car. He was trying to confuse me and trying to twist what I was saying like he was a homicide detective trying to get the murderer to talk. He said to call him when I got a diagnosis for the rattling in my car. He never apologized for the crappy service. As a matter of fact, he was smug and didn’t understand what I expected him to tell me. This man is so ethical he liked calling me out on my sarcasm after that and when I told him about the «shitty reviews,» he said that he wouldn’t listen if I couldn’t be professional. Oh such a righteous and ethical man he is, isn’t he? Furthermore, in probing for some resolution about the poor, unethical service he said they didn’t have a protocol. Just hung up with them and had to let you all know. This company is bad new people and that 1 great review is a fraud. They don’t have a pic or friends. Hello… seriously. They have to BUY review to elevate their business. They should fire everyone and have ethical employees and protocols. Do more research on this company – ripoffreport (.com) has a bad bad review on them too. STAY AWAY! They will mess up your car and next thing you know you or your family are in danger because of these careless people. Poor service from headquarters all the way to Virginia Beach VA on Great Neck.

If you want a basic oil change then this place is ok, although your local mechanic is a cheaper alternative.
One terrible tactic this place uses however is the expensive cross sales they push onto consumers who are uneducated regarding car maintenance and repair. See photo for reference.
Brake fluid flush $ 99
Radiator fluid exchange $ 139
Cabin filter replacement $ 50
Fuel system clean $ 99
In total, they attempted to cross sell over $ 400 worth repairs and maintenance there were absolutely not needed.
Unfortunately, I’m sure this happens to almost everyone who visits and many are fooled into purchasing these services.
This was the experience of my girlfriend who was fortunately checked with me first — Beware

Came in January for a simple battery replacement. Assistant manager neglected to tell me all they carry are two hundred dollar batteries until after it was all said and done. Fine I paid it. Not two days. later, the car is giving me problems it never had… pedal sticks, motor Sounds like a dying cat and all the lights go on. I call the store, speak with the manager, Freddy. He tells me to bring it in. I do. He blames his assistant mgr because he didn’t properly set up the battery after changing it nor did he even bother to refill the fluids. I tell Freddy just like I did the assistant manager, «please check my car, I want to know it’s safe to drive» he promises it is. Mind you if he would have told me, Im not a liscensed mechanic, take it somewhere else, I would have, but he didn’t, he smiled and swore it would not give me any troubles. Less than two months later, Im now stuck on the side of the road, blocking some poor apt complex entrance with a dead car. I speak to another store I called by mistake, and accordingly to Keaton, she says she has heard of this happening before. She advises for me to call. corporate because the local supervisor would just bury the incident. I call corporate and they tell me, they will turn it over to Victor, the very same person I was just warned about. I thought an American corporation was suppose to be honest, if nothing else stand behind it’s work. You took my life in your hands and threw me in danger. And worst of all @jiffylube corporation could care less. They left me with an investigation number that God knows if Im going to hear from anyone and my car is still on the side of the road. You are lucky you didn’t kill me I hope Freddy and the assistant manager and the people at jiffy lube don’t have kids because God forbid they get someone killed or haven’t already.

On my way to class today, I got a flat on the expressway. I had no choice but to continue driving on it until I could make it to this Jiffy Lube. (I don’t know how to change my spare — sue me). I showed up right when they opened — they had no other customers.
Already pretty flustered and nearly late for class because of our beloved Miami rush hour, I almost burst into tears when the girl told me the wait would me max. 30 minutes. When you have no other customers? Really? I certainly wasn’t pretending to be happy — I even begged to have them just help me change it so I could be on my way — but I sat in the waiting room anyway.
A few minutes into my visit, an employee came to inform me that the tire had irreparable damage due to the length of time I drove on it, but they could still put the spare on for me. Within 3 minutes the tire was changed and I was not charged for the service.
Even for how rude I was upon my arrival, they were sympathetic to my situation. Their generosity and speed really turned an awful point in my day into a lesson in the kindness of others. Thank you so much Jiffy Lube!

Took my 2007 Mazdaratti aka my Mazda3 in for a routine oil change. Lobby and bathroom was clean. I used a groupon deal for $ 20. Service was quick, professional, and thorough. They changed the oil, oil filter, vacuumed front and back, topped off some fluids, and wiped the windows. The only annoying thing is they try to up sell you on many things. For example, they want to replace your air filter (go to walmart and buy your own for $ 15 and do it yourself… super easy Paris Hilton could do it). Some of the stuff they try to up sell you on is important but do your research before you say yes to them. Will go again.

Today I got my oil changed and brakes replaced, along with a few other needed services. This is my second time to use this location, and I will keep going back until I have a reason not to. Honestly, I used to hate going to these places; you always feel pushed to get all their services, but the guys here are really nice. Not once did I feel pressured and they gave me good deals, using whatever coupons they could find to help my budget. There service is quick and I got some shopping done at Hallmark while I waited for my car — which my wife will be thankful for.

These guys are super fast! I’ve been bringing my car here during my lunch break for oil changes for the past 2.5 years and I’ve only once had to wait more than 30 minutes. They once told me that I needed to get my brake pads changed, which I knew to be true. As great as I think the service here is, I would never get anything like that done at a Jiffy Lube. I had it done with my mechanic, and when I went in for my oil change a few months later, they didn’t mention that I needed to replace the brake pads as I thought they would. From my experience, up-​selling isn’t a huge issue with this place. There is one girl there who can be a little pushy with the air filter changes so beware! I would just recommend keeping record of when you last changed your filters so you know when they need to be changed again. Other than that, I don’t even consider taking my car anywhere else to get an oil change. The lounge area inside is nice and there’s a Subway, Winn-​Dixie, McDonalds, and CVS within walking distance (which you won’t get to visit if they’re not busy because they’ll be done in 15 – 20 minutes). Oh, and they always have great coupons and sometimes even honor ones that have recently expired. This place is quick and the customer service is surprisingly good for a Jiffy Lube. They even roll out a red carpet for you before you get into your car. Not sure if this is standard procedure at all Jiffy Lube’s, but it shows you they value their customers even though it’s a little awkward.

fast and great

I love them. Sometimes they can be a little short when they’re busy, but they’re great. They take care of all of the insignificant little stupid things my car does (like the bottom cover falling off) plus I go to them for my oil changes too. They’re the best!

Solid 4 Stars, They tried to up-​sell me the entire time I was there! Thank GOD it was only 25min.
I have a company car that requires me to have my oil changed in another company that has GY in it. But i took my personal car to Jiffy Lube and had my wife come to pick me up. As she arrived I said Nope keep about your business, these guys are almost done. Great speedy service.

Went for my car’s needed oil chage and didnt have a bad experience. Ended up leaving also paying for a tire rotation and changing of the engine filter (figures)
Ive always gone to jiffy lube to get oil changes since they work so quickly and its what im used to. I hate the fact that every time i go though they try and get me to do a whole bunch of other services… definitely a pet peeve of mine when i come here.

I came here for an oil change because I had the 21.99 coupon. When I pulled in I got taken right away, the lady was friendly and SEEMED to understand what I wanted. I was told it would be 20 MIN so I did some grocery shopping and came back, when I got there the lady called me over and started telling me my car needed all sorts of other (expensive) services done to it. I told her no thank you and after about 10 minutes she finally took no as an anwser. I got taken to the register and told I owed 44 $, 44?! I reminded her of my coupon and she looked at me and said «what coupon» are you kidding me? Finally after another arguement I got out of there for what I came for, a 22 $ oil change.

So I swore I would never go back to this place after the last time I went and had a fight with them several years ago. But I needed an oil change and it was the only place. To my amazment the service was awesome I was out of there within 15 – 20 minutes and the place was packed. I did find the oil service to be alittle pricey.

Get there for a normal oil change, dude calls me over and shows me my AC filter. I am not a car expert so I dont know if the level of dirtiness is acceptable or not, i take his word that it should be replaced. I proceed to tell him, don’t worry about it, I would be doing it on my own. He then tells me AC filters are ONLY available at the dealership and they’re ridiculously more expensive there. I am in a hurry and just tell him to go ahead. While waiting I search on my iphone, and as I had instinctively thought, they were $ 13 at local auto parts places versus $ 40!!! at jiffy lube.
I run out to tell him to cancel that, he then asks the guy attending my car «did you already throw away his AC filter?» wait wait wait, you just supposedly showed me my air filter and i saw YOU throw it away. (I have a very strong feeling this is a raquet these guys pull all the time, where they arent even showing you your own filter)
1-Don’t lie to my face
2-Don’t con me
I live about half a mile away and will never go again and will tell everyone I meet not to go there.
Lastly, they let me drive away with my key (its a push ignition car) on the space between the windshiled and the hood (no possible way to see them there)…if i had made a fast turn, they would have fallen off and i would have never known until the car stopped…

Just had my oil changed at this location and one of the employees swiped five dollars in quarters I had in my change tray. I noticed right away because i was on my way to the launder mat. I never made it out of the parking lot. I informed management and they practically dared me to call the cops because they refused to fess up.
If you do go here make sure you take all valuables with you. including your change