Customer service extremely good. The man that answer the phone, Frank, very helpful with appointments, friendly and make you feel comfortable even making the appointment. When you arrive he received you with a beautiful smile. The doctor Michael Kondell is very patient, calm, take time with you making sure you get the eye exam right and teach you how to wear the contact lenses as many times you need until you feel comfortable. I went to other place and let me tell, you it was horrible! there is no way they can get compare to the service here. Here with Dr Michael Kondell and his staff is amazing I love it!!! If you people need an eye exam and good service you have to come here for real. I’m so picky and my girl as well and we feel so welcome and helpful here that I’m planning to come in two months to get another pair of frames.
Diana L.
Évaluation du lieu : 5 North Miami, FL
I love this office. Dr. Kondell is amazing, he is a serious dude but nonetheless, he is a great doctor. He has been my doctor since 2010 and I started taking my daughter when she turned 5. He had the patience with her and made sure she got the appropriate prescription. My husband started going to him as well. The sales people at lens crafters are great, and even though they try to sell you the entire store, they make sure you are happy with your buy.
Kara T.
Évaluation du lieu : 5 Miami, FL
I’ve been three times, dealt with 5 different employees, including the optometrist, and been extremely satisfied. The Dr was swift enough, the examination seemed thorough, and he was respectful and informative. I love to learning new things and he was thoughtfully sharing(without holding me hostage). I received a free pair of contacts with my new script. I looked at choosing glasses and spent forever trying several pairs on. The woman was VERY patient and kind. I was attended to, but didn’t feel pressured. The win was my CONTACTS purchase. THISLOCATION is amazing. Other LensCrafters can’t do the same deals(I tried, not knowing) and nothing online compares. I got two medium contact solution bottles, an interim free pair of contacts, a sunglasses coupon and a years supply of Oasys for under 180. Unreal! They worked with me to look for discounts that applied to me until we found the best one. Free shipping to your house.
Tracey S.
Évaluation du lieu : 5 Miami Beach, FL
Dr. Rosenthal is fantastic. He provided a great service and he took his time with me. I hate going to the doctors, waiting an hour to see them, and feeling like I am rushed when they get to me — not hearing my concerns and taking the time to give a thorough consult/exam. Dr. Rosenthal was great. The wait wasn’t long and he gave a great service. I will be referring him to friends and family as well as returning for future follow-ups. :)
Emily S.
Évaluation du lieu : 2 Glendale, CA
Really slow service…
Denique B.
Évaluation du lieu : 5 Manhattan, NY
Macy’s location! First floor — talk about service! This crew is stellar, friendly and competent. Dr. Kondell is awesome! Patient, thorough and an MD!(Apparently rare in the eye business these days) The staff opticians were great; my insurance is a little unique but Frank knew exactly how best to use it and he and Kathy made sure I got the best bang for my buck. Kathy is wonderful. Definitely me new eye care folks!
Rebecca L.
Évaluation du lieu : 5 Miami, FL
Kathleen was great! So nice and friendly and helpful. The eye doctor was great as well and explained everything and why it was being done… I went to the lens crafters in macys at aventura mall
Kaya G.
Évaluation du lieu : 5 Miami Beach, FL
As a road warrior traveling 20 days a month, I tend to leave souvenirs in hotels, planes, meeting rooms… Fun times. This time it was my glasses. My sight and my accessory! Loved the Burberry frame I had and was blind. Not a cute combo. All I did was call this location located in Macy’s and they had everything off their national file. Managed to do the whole order over the phone, payment and it was available for me to pick up! Service was terrific. While there they had Donna Karen frames at 50 off and the light bulb in my daft head went off and said, duh woman ya need two pairs. Once again, so great. Just picked up my funky glasses black frame but the inside is orange and I’m so glad! I can switch em out according to my outfit and mood. Just having something that can be a hassle turn into a pleasure: priceless.
Catherine C.
Évaluation du lieu : 2 Miami, FL
I had a great experience with the eye doctor and staff, my Unilocal is really about my experience buying the glasses. I just wanted to replace my broken glasses, but the ‘hard sell’ on trying to get me to also buy sunglasses was what almost had me walking out the door. The ‘sales’ lady was nuts. She kept pushing the sunglasses over and over. I told her I already had prescription sunglasses, I just wanted normal glasses. As I sat there, she informed me that I was ‘approved for a loan up to $ 2000 dollars for sunglasses’. WTF. If she seriously applied for a ‘loan’ and f’d up my credit score I will be back with some serious questions for them.
Cindy C.
Évaluation du lieu : 5 North Miami Beach, FL
I went to the one inside Macys thanks to the other Unilocalers. I went to get a pair of glasses with special ordered lens and they came out wonderful. I was helped by a lovely American women blond hair and light eyes. She was very helpful and sweet. I wish I could remember her name !!! The service here is excellent. I will continue to use this lenscrafters. They get and A+ and the best part about it they are open until 8pm on the weekdays :))
Candice C.
Évaluation du lieu : 5 Chicago, IL
There are two in the mall. The best one is actually inside Macy’s around where the jewelry is on the first floor. The staff there are very professional and take their jobs to heart. They all learn your name almost immediately and seem like they really try to make sure that you feel taken care of. Rico was super helpful and had me in and out in a jiffy. The dr is great and the service is bar none!
Tommy S.
Évaluation du lieu : 5 Sarasota, FL
I had zero time and had to get this purchase done that day. Shirley who works there was just perfect. She even knew the selections well enough to suggest the best frames for my face on the first try. I didn’t trust it could be that easy, so I wasted some time and checked. Shirley was right! By the end of my time with her, she had me feeling like family. As long as I’m in the Miami area, Shirley is my go-to!