Macy’s

This review involves the Children’s Department upstairs. Unfortunately we have had the misfortune of having to deal with incompetent and nonchalant employees. My children and I love to shop at Macy’s but because of convenience, we tend to shop at this location. During our last two visits, the store clerks have been nonchalant with just a touch of attitude. We were returning some Christmas gifts that were purchased online and I feel that the transactions should have been hassle free. During our last visit on 1÷3÷16, our female clerk was downright rude and unprofessional. She handed me a gift card with receipt for the balance. Unfortunately she forgot to give me a receipt for my return and of course since I was in a rush to leave that dept, I forgot to remind her. :(I did not experience any problems at the Cosmetics Dept nor the Shoe Department. Those clerks were very friendly, attentive, and helpful. We have to visit the Children’s Department soon and I am dreading to go. :/

Not like other Macys stores I’ve been to.
The men’s department is its on store totally separated from the rest of the store. The clothing seems to me to be disorganized and scattered throughout the displays. The sizes on the hangers don’t match the size of the clothes it’s on. The shoe department is small compared to other locations. Not alot of variety. Finding someone to help you is hit or miss. The sales racks are also disorganized with sizes all over the place and some items on their are not even on sale when you bring them to the cash register. Seems to be a small space with alot of merchandise jammed into it.

The customer service here is horrible. Every time I come here, it’s a different story. First, they sold me a broken watch, which was on «sale». Yea, of course it’s on sale, it’s freaking broken. Another time I was purchasing a MK purse, and I wanted a different one from the one on display, because that one was dirty, so the lady attending me says no problem, goes pretend to get another one, and comes back with the same one, all wrapped and packed trying to fool me. Then she tried to clean it, but obviously it didn’t work, so I just picked another one. Another time, I was purchasing an item on sale, but they wouldn’t give me the discount, so then I guess the person got annoyed and began treating me so shitty that when I asked what the total was, she said, «look at the receipt yourself». I understand if I would have treated her badly first, but I did not. I honestly hate coming to this Macy’s.

Went to the Women’s Shoe department and I was greeted by 3 employees by the name of: Maria, Kirsa, and Kevin. Very friendly, asked about my daughter who was with me, they helped me pick out two shoes that were on a great sale! I always find the best sale in Macy’s! Great choice! Thanks to these great employees which give a great name to the industry!

On 11÷04÷15 around 5:30 PM, I went by the Macys International Mall Chanel Makeup Counter to try out their foundation. One of the 2 sales associates at the counter, a woman with brown hair in a pony tail attended me. After deciding which color would be best for me I asked the SA for a small sample and she replied that she had run out of the small containers used for samples and walked away. She did not offer to locate one at another counter, basically lost all interest in helping once she believed that I was not going to make a purchase. There were no other customers at the counter waiting to be helped, she just turned and left and started conversing with her co-​worker. Terrible customer service, no long term thinking about acquiring a new customer by being helpful. Chanel and/​or Macys should be more watchful and on top of how their employees represent their company.

Hate this place with a passion. Pushy sales people, no one knows English. Horrible horrible. Can’t say enough bad things about this place. I wish I didn’t have to come here, but it’s my closest Macy’s location so sometimes when I need to pick something up real quick I’ll deal with it and just come here. But honestly, I feel like they are taking away from what a department store is supposed to be like. The shoe department is a mess, people pushing and shoving, trying to get an associate to even look at you so you can ask for your size. Clothes shopping is ridiculous as it’s not only very messy but you have like 4 sales people trying to start a fitting room. Don’t even get me started on the first floor cosmetics department. I try not to even walk by as the smell alone makes my head hurt. Then you have people breathing down your neck trying to get you to buy whatever it is you’re looking at. I don’t even like going to Mac here, trying to buy something from Mac is ridiculous, the associates don’t pay any attention to you whatsoever. You have to hunt them down. And I personally like to ask about several things before I buy and you can just TELL when someone doesn’t know anything at all. So I hardly buy from here unless I’m specifically going to buy a product. Skin care is a joke, they simply try to sell at all departments Lancôme, Estée Lauder, clarins. You name it. They just sell all the time, I once got the worst reaction on my skin for taking one of their advice. Never ever again. Enough said.

Fragrance sales person constantly selling me products. She had «knowledge» which is valuable but a person’s knowledge when selling a product is not valuable if they are informing to but instead of to educate. I asked for a shower gel of any kind for men since the one I wanted was not sold individually. She showed me a Viktor & Rolf set that she said came with one, sampled me the toilette bottle in which she told me a total of about $ 30 bringing my total to about $ 250 since I got a 3.4 Oz chanel no °5 and 3.3 Oz dolce & gabbana The One. She charged me $ 110 for a L’oreal Gel. I asked her about if the spicebomb was L’oreal, pretending to be naïve like I didn’t see the the same V&R logo on the box, bottle, plastic grenade «pin», and the sample sheet, in which she responded «yes, it is» I liked the smell, I didn’t want a spray. I liked the price, I didn’t ask for a $ 110 L’oreal product. I let her charge me because I won’t forget the place, the person, the moment, the price, or the product. Also, i can confidently post this review all over anything Macy’s to show how they don’t care about you or what you want AT ALL. I am Never going back. I am not a cheap person. in fact, every time I have been back to this place, I spend more money because their product (including clothing and accessories) and their prices are great but I don’t like being taken advantage of. if it’s a fair trade (quality, price, service, educational experience where I don’t feel like I only gained «things» but an experience I would gladly be willing to pay so much for again) I wouldn’t care what my total is. however, I will not tolerate being taken and treated as a fool. (also she pretended that Dolce & Gabbana Light Blue is Dolce & Gabbana The One to charge me roughly another $ 50. I primarily went there for Chanel for my Mother’s Day gift and D&G for me so I was not going to play with my money when it came to those)

I’m not the shopping kinda girl but until I can afford a personal assistant (yeah right) I’m going to have to continue and get the job done myself. Being a stay at home allows me to come here during less busy times. Thank goodness because if my only choice was to come during the weekend I would prob choose to walk around half naked. I like that they have variety and usually have sales going on. I love that they are not strict with returns because I dislike trying on clothes at stores more than I dislike shopping.

I love this Macy’s! I’m actually stunned to see the rating is so low… I work 10 minutes away and find myself coming here for some lunch time retail therapy all the time! Lol seriously, at least once a week.
I’m typically on a one hour time crunch, but in that one hour I manage to: find fast parking, walk over to macys, stop by the fragrance section, spritz perfume, hit the jewelry or shoe or bags clearance section, try stuff on, cash out, hit the in-​mall Starbucks stand on way back to car for some lunch grabs, and zoom back to work right in the nick of time!
Yup! I got this down to a science! Lol
And I have always had GREAT customer service, helpful staff, easy returns, FANTASTIC clearance items and FABULOUS prices!!! What’s there not to love???
Macys! My one star shop stop! Hee hee!

I had the pleasure of being helped by a young man at Macy’s today named Andy. I decided to take advantage of a sale they had going on and splurge a little bit. Andy had already been helping a couple of other customers and treated everyone the same, no matter the situation. Young man very patiently, brought out each item I asked for, and described every item so lovely that I left with over 5 pair of shoes! Given the fact I already had several bags with me, he so kindly offered to help me carry everything out to my car. Now that to me is over all excellent customer service. If I can give Andy 5 stars instead of the store in general I absolutely will without a problem! Thank you Andy for making my many visits to Macy’s the best one yet!

I had to write a second letter on how thankful Iam to the 2 ladies working at the fragrance counter. Her name was Graciela I think she worked as a vendor and Joyce Ortiz very sweet and helpful I just flew in from NY and I wanted to get my mother fragrance since I didn’t have time to go in NY! Joyce and Graciela were very helpful in choosing the right fragrance. Joyce’s customer service was beyond great i end up buying one for myself too. Thank you ladies I will be coming back!

This is by far the worst Macy’s ever! I went from the shoe department, to MAC counter, and lastly to the ladies department and had customer service issues in all three!
One register open in the shoe department with multiple employees standing around talking amongst each other and not one person asked if I needed assistance. I literally had to seek an employee out who was raving about their upcoming weekend plans just to have them come assist 4 random people that were standing around the register waiting to pay.
So then I stood in line at MAC to request my foundation… it seemed the employees were all handling business so I stood at the register and patiently waited for little Ms. Havana to finish ringing up her customer and when she did… she ignored me. Lol turned around and walked off. At this point, I was cracking my knuckles and wishing i could get my own product since I’d literally been standing around for about ten minutes… another employee comes to the register to check a price and I take the opportunity to mention I’d really appreciate some help so with nowhere to run, she rang me up. Geeez and thank you!
Lastly, I was strolling thru the juniors department prior to exiting this dreadful mall and low in behold standing there blending with all the racks is an employee… Shocker! To make matters more interesting, she’s actually on a cell phone having a personal call. I’m so irked at this point because its the third time I notice the staff here being so nonchalant about their service so I go right by her and read her name tag just to make sure it says Macy’s and to send her a message that I’m on to her… Maribel! Maribel doesn’t seem to care as she continues on her call wearing her tight fitting outfit and tacky boots in a Miami department store… UGHHH!!! I just can’t with this store!
I’m reserving this Macy’s only for emergencies cause I just can’t deal with this retail horror!

Went here with a friend of mine. I work really close by & during the holidays we were shopping for a gift for her daughter. Since she’s lost her makeup bag, I suggested we look in cosmetics. Unfortunately, Milla at the cosmetics counter told us we couldn’t leave the cosmetics department with merchandise. I can understand if she thought she was going to lose the sale but I feel like what she said was so untrue and by saying so she was rude and unprofessional. Shoes, juniors, handbags allows you to leave the department with stuff. (It’s hard enough finding someone that speaks English there.) I will be going to Sephora for all my makeup needs while I’m in Miami International Mall from now on.

I used to work at this Macy’s. When you start working you would still get a minimum wages, and until 10,20, or more years. Still would be same minimum wages. As a sales associate, it is a commission position, but when you take care customer under your Employee Number and you get returned merchandises, you would get deficit. Even I worked there 30 hours a week, still not even enough. Plus when you are working there in the specifc big area with many sales associate, it is a competition, and they leave the area mess, and Half of the people before they clock out, they do not clean up or putting the merchandise Go Backs. Communication is just wasn’t there.

Horrible staff son unos rudos mal educados y sin ningún respeto por los cliente que horrible.

Worst Macys ever. This Store always seems to have a broken AC, escalators dont work and the service is mediocre unless they are trying to push a perfume on you! Sticking to the Macys at the Falls or Dadeland!

This is for the Chanel make up counter, staff was rude, looked me up and down when I walked up, FYI people, not everyone wearing shorts and Havianas are poor and unable to afford your product! I wanted to try the foundation for my daughter who was considering having her prom make up done here, was told twice, that they could only do the foundation on her, as they were ‘very busy’ well that’s all I asked for to begin with. By the way they had lots of girls working, many of whom were standing around doing nothing.
Wound up going to Saks and booking Anna for prom make up, she spent time with us and showed her pictures of her work etc. Also it’s a lot calmer in Saks. The Macys at Dadeland is always too busy for my taste.

Macys at international mall provides horrible customer service. I spend lots of money on make up and creams etc. When I go shopping I dress very casual, I mean I’m not going to the mall to date, so I wear sandals, simple shirts and shorts. The staff to begin with starts to look at you from head to toes. they ignored me. I waited OVER 15 mins and no body helped me (they were just looking at me like idiots but they didn’t bother to help)… I had to look myself for a staff so I can be helped. In the meantime my son was tired of waiting wondering around as any other kid would. Next thing I know I have a security close to us (I was a suspect for been waiting to be help over 15 mins I guess) RIDICULOUS!!! last year I went to Macy’s looking for a perfume and same thing. The service was horrible. So I stopped going to that Macy’s location but I forgot this year how horrible they are, and went back and was horrible. I prefer Macy’s and Nordstrom at Dadeland because no matter what you wear and how casual you might look they still provide great customer service same as if you were wearing office attire. Two thumbs down macys at international. I never spending my money ever again.

This review is for the jewlery dept FYI.
Yes i know going shopping around the holidays is not the best idea.
Yes i know the malls are crazy during the holidays.
Yes i am a procrastinator sometimes and i do hit the malls during the holidays. Soooo it maybe partly my fault that i put myslef through this horror. There are some rays of sushine out there but i will tell you this. There are also some very dark clouds that will not be willing to help a client out when asking a simple question. That brings us to the jewlery dept here at Macys. One older lady was super helpful but the other one totally destroyed the act of customer service. Not willing to help out at all and passing the buck to the other way older lady who was not sure of what to do. But the desire to help out was more than enough to at least keep me from sending the other lady to the moon…

If you’re looking for a mattress at the Macy’s at International Mall, and see a large woman named Sharon sitting on one of the beds… walk away. Quickly.
The «saleswoman» that was there was really just chit-​chatting with some guy while lounging on a bed. My fiancé and I started trying out mattresses ourselves, thinking she would come over, but she didn’t. It took her about 10 minutes to notice us, and even then she didn’t even get up to come to us. Come to think of it, she didn’t even move from that bed the entire time we were there.
So she starts asking us what we’re looking for, and we’re split on our decision. He likes firm mattresses, I like mine a little more plush. She told us, «Go try that one over there **nods her head in the general direction**», so we tried that mattress out. I told her I liked my mattresses with a little more bounce… and she rolled her eyes! Excuse me for liking my mattresses to have bounce! I almost walked away right then and there. In any case, I counted to three and tried on the last mattress, which ended up being the one we liked the most at this location. Then she makes some comment about my fiancé’s shorts (we had just come from the beach, so he had his swim trunks on with a shirt). We discussed it, and explicitly planned to go to the Dadeland store instead so we wouldn’t have to give this woman commission.
I’ve never seen such a blatantly inept salesperson! She didn’t care about the customer at all and didn’t go to any lengths to make us feel important… she just ridiculed us the entire time.
DON’T BUY A MATTRESS FROM SHARON!

OK so I really, really dislike the fact that the Men’s department and the Women’s department are separate and you have to go through the mall to get to the other. We are a family, we shop for both. so we can’t just go to Macy’s alone.
Aside from that, I do love the INC line for women that they carry, and in the Juniors department I do find some cute tops for great deals. Also the other day they had a super sale and I got myself three pairs of awesome shoes (all originally priced over $ 100 each pair) for $ 120! Three pairs! Baby Phat, and two Carlos Santanas. NICE!
The service at Macy’s can be hit or miss. Sometimes its great and then others you want to smack you a betch. Especially at the cosmetics counters. There 99% there is a snobby attitude. Chanel counter is known for it. I feel that if I am going to drop $ 100 for one CREAM you better be kissing my ass not acting like it smells like ass. Hence the reason I didn’t buy the cream there, I got it on line. Just sayin’ hon. You lost yourself a sale.
Oh well, still the place to get a lot of what I need.