Mandarin Oriental, Miami

My wife and I had our first stay on a Mandarin property, in Miami, over Memorial Day weekend (2016). I knew nothing about the hotel chain, I just thought it was a nice looking hotel like all of the others. But after a 3-​night stay, I can truly say it’s far above the competition. It was as if we were at a resort and not just a hotel.
I must start with the exceptional customer service, from the valet to evening pull down staff, everyone was genuinely pleasant and catered to our every need. I found myself looking for at least one drop off in service. But even the woman who brought our late night room service, after just her second day on the job, made us feel like king and queen (and princess to our infant daughter). It was as if all the staff members had a financial stake in the success of the hotel and wasn’t just there for a job.
We stayed in the Executive Room. It was clean and the view was great. We enjoyed 3 meals at the hotel during our stay and everything we tried was delicious. My wife loved the «She Crab Soup».
The only downside to this hotel is we were so spoiled that we don’t want to stay at any other hotel. If you haven’t experienced this hotel, I highly recommend you book one stay there.

I took my husband for his birthday to Have a couple massage and facial in one of their suite .
The experience was very good .
Perfect customer service, massage by real and professional massage therapist .
The room are nicely decorated, clean and spacious .
We had a very good time .
I definitely recommend the place.

This hotel is the true definition of service and quality done just right.
Upon arriving with my BF to celebrate our anniversary, we were immediately greeted at the front desk with such a welcoming way. From the valet parking, to the girl checking us in, it did not feel like they were just doing their jobs. Everyone was extremely attentive and made sure we were happy with our accommodations.
The room was the perfect size and our view was breathtaking. Everything was clean, organized, and little details such as chocolate strawberries made it even better.
We spent the day at the pool and the drinks/​food we ordered was brought fast and the service was excellent. Steve, who took care of us, even brought our drinks while we were inside the pool and was so friendly and respectful. Way to go!
We freshened up, and went to the MO Bar and we were really blown away by the ambience, food, drinks and excellent service we got. The live band was good and it had the right amount of people. So happy we decided to stop by before dinner.
The morning after, we got our American breakfast in bed and it was absolutely perfect. Just the right amount of food and it was brought to the room 30 mns after ordered. Everything was cooked to perfection!
Overall, it was such a great experience. There’s nothing negative to say at all. We were both very happy we decided to stay in this hotel and would recommend it to anyone looking for a good, relaxing staycation.

I rate hotels based upon the price. This hotel is a 3 star hotel gussied up to be a 5 star hotel. When you charge me this much money, don’t charge me for internet. There are fees for everything. The pool was full of pretentious servers, and outrageous drink prices. There is no beach, just a lousy patio deal. The room was nice, but that would be expected. The location is also poor if you are on foot. It’s on a tiny concrete island outside downtown. If you are advertising yourself as a luxury resort, you need to do far better than this.

Beautiful property and excellent hospitality I loved my stay there. Giving panda stuffed animal to kids, complimentary cookies and treats In the room very nice touch definitely I’m a fan now. The whole staff is awesome and make you feel very welcomed.

We’re coming back! This was our first family trip to Miami and we’re completely sold. It was not over exaggerated, the staff at the MO are in an elite class of professionals.
The Deluxe Veranda room was very spacious and clean. The over-​sized balcony had a great view of the downtown area including the bay.
The ²⁴⁄₇ gym was a nice touch, plenty of equipment to choose from.
The private beach was so relaxing and superbly convenient, the staff setup your chairs/​towels and basically never let me see the bottom of my glass. Then when we wanted to swim in the crystal clear pool it was just a minute away and yet again, surrounded by all the comforts of the beach experience (minus the sand).
Definitely should try the restaurant downstairs (Lamar) — BEST dish I had was the Fideos Machos & classic cebiche. Also highly recommend hitting Fratelli Milano (5 minutes away) if you like Italian cuisine.
Really convenient location also because it’s only a $ 5 – 10 über ride from attractions like the Miami Aquarium, Jungle Island, Flyboard (Jet Boat Miami — AWESOME experience) & the Rusty Pelican.
For these reasons, Mandarin Oriental is THE spot for our Miami vacations going forward!

Gorgeous place!
I have always wanted to stay at one of the Mandarin Oriental properties. A recent trip to Miami gave me the perfect opportunity. Years ago I lived in Miami so I am way over the south beach scene as it can get quite touristy. Mandarin Oriental situates you in exciting, beautiful Brickell, away from the touristy crowds. you cannot go wrong with a skyline or bay view.
From start to finish, the staff was amazing. Despite being in my mid-​thirties, sometimes I present as way younger and almost out of place in places like Mandarin Oriental. But no one looked at me like I did not belong. This is huge to me. Everyone made eye contact with me and offered a warm smile. While I was checking in, I was offered some hibiscus tea. To top it off, my room was upgraded. I ended up on a lower floor (7 from 15), but had much more space with a wrap-​around balcony. Thank you to whomever made this call!
Details, details! There was a staff member who came out to the faux beach and asked if I needed my Ipad screen or shades cleaned off. Seriously, they’ve thought of everything at this property. Now, because everyone is so helpful and you almost don’t have to lift a finger here, be prepared with tip. I guess you do not have to, but I believe in tipping… even for the gentleman who rolled my bag a whopping few feet from the cab to the desk.
Room service was fast. The food was ok. I did not go to any of the restaurants, I only ordered from in-​room dining. I will say, my breakfast was massive with pancakes, bacon, eggs, potatoes and croissants. The sweet butter and croissants were phenomenal. However, the eggs weren’t real. They were clearly from some powder. Come on Mandarin. For the price, I want some fresh cracked eggs. And if I am being honest, I have had better pancakes from Ihop, Perkins or Cracker Barrel. The pancakes were tough little discs. Sorry, Mandarin. I have to tell the people the truth.
The faux beach area is serene and nothing short of perfect. I opted for this area over the pool, but the pool area is beautiful too.
I recommend MO, and I would definitely stay here again. Lastly, it is a beautiful and romantic property. But do not be afraid to stay here during a solo trip!

the hotel was beautiful and the service was wonderful. We will plan on returning.

The past weekend has been more than i could have ever imagined. Everyone from the valet to the GM were amazing. Our room was on the 15^th floor and had the view of the ocean and the city, wow! Blown away by the service and location. My children loved the pool and jacuzzi. Definitely recommend.

I just really don’t understand how this is a 5 star hotel. It’s beautiful, but at 5 stars give me free internet. When you pay top dollar you don’t want to be nickel and dined. It’s disgusting. Also, I ordered a tea to the room and it was $ 14. Again, it’s that feeling of getting taken advantage of. There is a $ 4 fee just to deliver it. I mean come on. Also I request a high floor and was put on 7. That’s the second lowest In the building and I booked it like 7 months out. Don’t ask for requests if your not going to take them into account. Also not worth upgrading to a room with a view. It’s an island. All rooms look to the water. Deck furniture was plastic in the room. Again — not sure how this is 5 stars
Beyond that the staff was lovely and attentive. But be prepared for an overly expensive stAy for moderate accommodations.

Had an amazing stay here last Saturday. I’d go back for sure and will visit for a spa treatment as soon as I’m able. I’ve stayed in many hotels (includes the Fontainebleau) and worked at a few. I have to say this was my most enjoyable stay. I understand now why the Mandarin has the reputation it has.
Upon arrival, I was treated with amazing customer service (which set the tone for my entire stay). The valet was warm and welcoming while still remaining professional. I wish I would’ve gotten his name to share it in this review.
We went to the pool and drinks were brought to the jacuzzi. Job well done by Arrel and the pool bar staff as they got the drinks over very quickly and were warm, friendly & professional (I’m noticing a theme here lol).
Stayed in one of the junior suites and the view of the bay was absolutely breathtaking. Our room was on the 14^th floor facing southwest so we got a great view of the city and the bay. Our room was decorated beautifully (my hat’s off to the person who designed this room). There was a window into the bathroom shade that could be drawn by the bathtub giving the option of an open concept. A fruit and wine amenity was waiting in the room and the pairing of them was divine. The balcony was private for the most part (I know other rooms have screens that divide the balcony per room while ours had a wall). The bed was one of the most comfortable beds I’ve ever laid in. (Yes, that includes tempurpedic.) I definitely had a difficult time getting out of bed because it was like being wrapped in the arms of Jesus.
Very romantic setting overall. If you’re looking for a posh place to have a romantic getaway– I would check out the Mandarin as they have earned every single one of their stars.

Beautiful hotel with a phenomenal view of the ocean. Free bar snacks and amazing cocktails as well! This place was on point. The atmosphere is so subdued in the bar area I felt like I should whisper. I visited with a girlfriend for drinks before heading to the airport. You better believe I was sad to leave! Try the raspberry martini, it is amaze.

Wow! Hubby surprised me valentines weekend with a night at this hotel. Best experience hotel wise in the city of Miami by far! No place comes close.
Arrived Saturday around 5 and was greeting very warmly by valet, they took our bags and made sure our bags got to the room. Once we got to the front desk we were welcomed and check in process was quick and easy. We asked about the hotel dining options and were given Raving reviews about both restaurants and the bar.
Once we got to our rooms we were excited to find that it was so clean, spacious and beautiful! About 5 minutes into unpacking and getting comfortable we heard a doorbell ring, yes to our room. The gentlemen brought in our luggage and asked if we needed anything. A couple of minutes later the doorbell rang again and this time we were offered complimentary water bottles, turn down service and given 2 pieces of paper. One with temperature info for the next day and the other paper with events going on that week near the hotel. Very nice!
Our room was a bay view and even though we got the room with no outside seating for a one nights stay I really can’t complain! From the bathtub we got a beautiful view of the skyline and biscayne bay. All I wanted to do was soak in the tub and look outside to the view all day!
The beds were extremely comfortable and they offer you different pillows in case you are not happy with the ones you have. The cleanliness was up to my very high standards and the service was absolutely 100% superb!
Every little detail down to the greeting you by name, tv said welcome David Soler, the service everywhere we went, organization, was just top notch.
Shower had great water pressure.
They offer complimentary shoe shining as well. The mini bar in the room has decent prices unlike other hotels.
I was very surprised to see any bad reviews about this place.
We didn’t take advantage of the pool since it was chilly or the outdoor beach area but we passed by and it looked very tempting, clean and inviting.
Can’t wait for out next stay here :)

First time at a MO. Typically stay at the competition –FS or RC — way exceeded my expectations. I’m a fan now and will always be my first choice. Not cheap but the experience is worth it.

Dismal place… No Happy Hour… no Happy Hour Food… outrageously priced drinks — we will never return although close to our friend’s condo… place needs an entire remodel and new staff… Reminded me of Holiday Inn…

I spent New Years here and was the worst experience. The MO Bar Manager Steven Minor was un professional and rude and he didn’t know what he was doing… Shame on the Mandarin

What’s not to like about this place! GREAT view, GREAT service, GREAT ambiance with an even greater restaurant (La Mar) and a dreamy bed!
LOVE it!

Wonderful service. Everyone is so polite and helpful. Food at La Mar and Hola was delicious! Poolside café was also great for lunch. I would definitely go back!

Easily the best hotel. From the moment you check in there are smiles and attentive service. The hotel is gorgeous, the pool area have activities for all. The location is excellent and it was once again a wonderful place to stay!

The Mandarin Oriental is a solid bet, you never go wrong with this brand. Maybe not as fancy as some luxury collection properties (or the NY Mandarin Oriental either), but at least you don’t have that feeling that every lobby/​room/​restaurant looks the same as some other place you’ve been before.
Some personal highlight include the running track all around Brickell Key, about 1.4 miles, the gorgeous pool with a view, the well equipped gym and a signature restaurant: La Mar does not feel like the ordinary hotel food fare, it’s very much a destination place, offering eclectic, Peruvian-​inspired dishes. Reserving helps.
The location is close to downtown, but the beach is a quick Über ride away. Given the opportunity, would definitely come back.

I am not impressed with the Mandarin at all! I was told my room was exceptional and truthfully I was completely let down. The room was hot! The terrace was dirty. Housekeeping was called extremely early but did not clean room until later that morning. Service was ordinary. Checkout process was interminable and disappointing. I filled out the guest survey and an email follow up was sent regarding my experience. However two weeks later the general manager sends an email stating that he hopes we will give the Mandarin another try! If you want superb service and exquisite treatment then I highly recommend the Ritz. Not happy with the amount of money I spent.

This place is top of the line. The service is unbeatable every worker you come across there looks like they genuinely want to help you, and that’s hard to find.
From the valet people, to the cleaning lady everyone in there is so accommodating it shows it is a five star hotel for a reason.
The pool area was nice and the rooms as well. The only complaint I have is that they charge for wifi which I found odd.
Other than that I definitely recommend this hotel.

One of my favorite hotels. I have never been disappointed by the services, attention to details and overall experience at any of the Mandarin Oriental locations anywhere in the world. A business trip is always enhanced with a stay at the Mandarin Oriental.

The hotel properties are very nice; the room is big and super clean and the view is unbelievable! The service of this 5 star hotel is exceptional!!! The staff at the hotel are super nice and welcome! I’ll definitely come back to stay at the mandarin again… FYI the hotel is not crowded which is a plus! I was able to take the whole swimming pool for myself!

Great customer service, food, and so clean! I love the poolside servers! They were so nice and efficient. I recommend this hotel 100%! I’ll defiantly be back!

There are absolutely not enough wonderful things I can say about the Mandarin Oriental Miami. From the moment I arrived, I was greeted with impeccable service, shots of chilled tea and the warmest of welcomes. The room was absolutely stunning — immaculately laid out, plush with amenities including marble bathroom with huge bathtub, walk in shower, premier bath products and plenty of counter space (perfect for our cosmetics!) I was staying for a long weekend and had requested a mini fridge (separate from the mini bar) to store leftovers, water, etc. and it was there before we even arrived.
The property is absolutely stunning, on a private island. The infinity pool and pool area are set up with beautiful lounge chairs, full towels and the most helpful staff I’ve ever encountered. Fresh fruit, chilled fruit water, bottled water and sunscreen are all provided in the pool area.
A brief walk from the pool is access to a private beach. There is no ocean access, as it is on the bay, but there is ample plush seating, beautiful palms and pristine sand, and of course more helpful staff to cater to your every whim.
The bar slightly off the lobby sets a beautiful ambiance each evening with live music, and the lobby itself is a work of art, decorated with exquisite orchids and scented to perfection. Your room key is required to gain access to your floor, making for a safe and secluded experience.
The view from our room of the bay was stunning. The porch was beautiful and I loved sitting out every morning watching the bay and enjoying the balmy Miami air.
The true hallmark of any Mandarin property and this one especially, was the unparalleled service. From the valets, housekeeping, front desk, pool staff — each and every person I encountered either addressed me by name or eagerly rushed to assist me with the most friendly and accommodating attitude. As a guest on the younger side of their usual audience, I was slightly nervous, but for absolutely no reason: I was treated with the same respect and gratitude as every other guest.
The Brickell neighborhood is located near the financial district and is also an up and coming «hot» neighborhood. Short walks to some great restaurants and only a brief ride to Miami Beach (maybe 10 minutes without traffic).
I am counting down the days till I can return!

Excellent service every where you go.
We ate dinner in Azul and breakfast in La Mar which both restaurants are located in the hotel and both restaurants have excellent food and service.
You can find in this hotel all the necessary amenities to enjoy a great vacation.

So far service is nothing like the property in vegas. We will see if it improves during our stay!

Go Mandarin!!! High level customer service before you even walk in the door. Bell guy grabbed my bag from the trunk of the taxi and kindly waited for me to pay the taxi (typically I feel rushed, I did not in this case). He escorted me to the front desk and was extremely polite, asked the typical questions but seemed very genuine. The front desk employee was also very polite and courteous, offered me tea while I checked in. .. Walked me to the elevator and explained where every thing was located in the hotel while we walked. You can only access your floor with your key card so the front desk team member swiped the key to trigger the elevator to go to my floor for me, handed me the keys and wished me a good night. .. Very nice!
Room was beautiful! View was gorgeous! Great week spent at the Mandarin with awesome awesome customer service. You should definitely have this hotel on your top ten list of places to stay!

Very peaceful hotel. Great service and beautiful rooms, the little beach area on the bay is nice to lay out and order drinks. Pricy of course but that is something to be expected at a hotel like this.

Absolutely gorgeous. Disappointed with service so far. Sitting at the pool for over 20 mins now. I asked someone working her that walked by if I could order some food and drink. She said she was hostess but would send a server over. 10 mins later no one came by. I finally had to get up and hunt someone down to ask if I could order.
Hoping to have a better report as my stay goes on.

My second visit on business, an excellent hotel.
Service is always prompt, well trained and courteous. Spa is secluded and peaceful. Best of all, the views from the lobby, pool, bar and rooms are fantastic. Suites are sweet. Not many better spots to watch the sunset over shimmering water and Miami views.

Let me start off by saying that I am a big fan of the Mandarin Oriental and this review is long overdue. I’ve stayed at this one in Miami multiple times. When I need to be a recluse for a few days this is my spot. My most recent stay was back in December for my anniversary.
The hotel is located in a quiet and private area just off of Brickell in the financial district.
As soon as you pull into the valet drive you’re greeted by a friendly valet that escorts you to the front desk and introduces you to the person that will be checking you in. They offer you a glass of tea to enjoy as you wait. Check in is quick and easy. They point out where everything is located throughout the hotel and they also provide you with a map of Brickell Key. They will then escort you to the elevator.
One thing that I absolutely love about the Mandarin Oriental is that in order to access the elevator you have to use your room key. You are only given access to your floor which I think is awesome. This has been the case at each Mandarin Oriental hotel that I’ve stayed at. So I definitely feel safer.
Each room and suite that I’ve stayed in here has been phenomenal. The views are second to none. The rooms are big, spacious and modern. The shower is large and comfortable. There is also a bathtub as well. So you can unwind with a bath and take in the bad ass views of a beautiful city. The hotel is actually one of the few in the financial district that has a balcony.
My favorite thing is the fact that there is an espresso machine in your room and Illy coffee. Hell the only reason I roll out of bed in the morning is for an espresso. I’m a big espresso guy and I drink Illy at home religiously.
The bed is plush and comfortable.
There is housekeeping service twice a day. When I’ve come back at night the housekeeper organized all of my things which I thought was a very nice touch. My shoes were neatly lined up in a straight line against the wall. My bathrobe was hung up just outside of the shower. There was a scotch that I had not finished and the housekeeper put a coaster over the top of the glass to keep dust out. It’s crazy, It is like they think one step ahead of you!!!
The pool area is nice, however, I think that it is a little small. There is also a fake beach that overlooks the bay. It is complete with palm trees and sand. I’ve found the service to be consistently better in the pool area.
There are two great restaurants at the hotel. The first one is La Mar by Gaston Acurio which is a Peruvian restaurant. The second one is Azul which is an Asian fusion concept. There is a limited selection of menu items from both restaurants that are available for room service.
In my opinion the service at the hotel is top notch all around. I’ve always been treated well here. Some of the employees remembered me from my last visit. Talk about impressive.
I could ramble on for days but I’ll spare you. In conclusion this is an exceptional hotel. It’s located in a quiet and relaxing area. There are world class restaurants on site. The service is unparalleled. These are a few of the many reasons why the Mandarin Oriental is my favorite hotel to stay at in Miami and why I cry every time I have to leave. I look forward to my next stay here.