MedEnvíos Healthcare

I would not recommend this company to anyone. I purchased a $ 230 lumbar traction belt that did not help at all. Of course they have a thirty (30) day return policy, but that’s from the date of purchase. They are located in Florida, we are in California. We lost a week just with shipping time. This isn’t an item that you can expect overnight or fast results, so we had to give it time to see if it would even work. Time we didn’t have much of. So when we finally decided it wasn’t helping at all, not matter how much of a chance we gave it, I called to return it. I was at the tail end of the return period, but still before. When I called, the sales/​returns department was always busy. They took my information stating I would receive a call back. Never did.
They’re closed weekends, so I couldn’t speak to them then. I called again after the weekend and told them I wanted to speak to someone now since they never return my calls. They transferred (finally!) to the returns department where they would not help me because I was now past the thirty days. I explained my situation about calling and never getting a call back, as well as not having a full 30 days with the product and trying to give it time to work. They didn’t take it into consideration. They only gave me the option for a replacement if mine was defective, or some further instructions on how we can use it. (NOTE: There is very little more you could really do that they don’t already suggest in their detailed instructions that come with the belt)
When I was finally able to speak to them, I was only a few days past the return policy. The belt is perfectly clean and in working condition. It just didn’t work for us. This is an expensive item to be stuck with and i was hoping customer service would be a factor, I guess not.
I would understand if I was months or even weeks past the policy return date, but I was just a few days, and that was only because I couldn’t speak to someone sooner.
So please note that shipping times will count towards the time you have to return your item. If it doesn’t work right away for you. Just assume it won’t work. Give yourself plenty of time to return your item.