MedSpa UM

I bought a groupon and kept coming here for 6 weeks. The staff was always very friendly, specially Maria! She always went above and beyond her duty! I will definitely be coming back and I recommend Med SPA UM to everyone

I found out about this place on groupon. I bought 2 laser tattoo removal treatments for $ 100. They promised to honor the price even after you finish the groupon so that was great for me BUT this could not save them.
1^st the location is horrible! It is located in the UM hospital east wing. You have to pay for parking in a crowded garage. It took me 35 mins to find their office because once I was lost, I tried calling them 6x to help me find it but they did not answer any calls.
2^nd you have to pay for lidocaine separate for $ 50. I always get my laser treatments off groupon and this is the 1^st place the charge you separate for it.
3^rd since this was my 7^th laser treatment she warned me of the level she would use and I specifically told her I wanted lidocaine so I would NOT feel anything. I told her I always use lidocaine and never felt any pain whatsoever so I would need it. She told me the price and I told her it was fine. While she was applying the lidocaine I notice she barely injected any.
Even though she already injected one area, when she came back to that same area to add more, I could still feel the pain from the needle but she said that I was ready. I was so nervous I told her to please test the area before she started to make sure it was numb. She said she poked me and I didn’t feel it so I thought we were good.
As soon as we started, I could feel the pain. It wasn’t intense at that point but I FELT it. As she got towards the middle of the tattoo the pain got intense. I informed her that I could feel pain. She told me she was almost done. I told her please I think I need more lidocaine. She told me she was almost done again. I said ok. Once she got to the end she told me she needed to go over it one more time and I told her that I could feel everything can she add more. She said ok you have a little more left in the bottle. She gave me 3 more injections, which I felt.
At that point my neck started to burn. She started on the 2^nd coat and I started to cry! It was so painful. I started to tell her omg I can feel everything. It hurts! She said we’re almost done.
Once she stop the tears flooded my face. I’ve never cried before and I’ve gotten the laser done before at another place without lidocaine and it never hurt this bad! I wasn’t sure if it was because of the 2^nd coat or the high level I received that day but the lidocaine should have numbed all that! The point that I received a numbing treatment for $ 50 that didn’t even numb it was ridiculous. I told her that her lidocaine must be from aliexpress because I’ve never felt any pain when I used lidocaine and this was the 1^st time I felt pain. She told me that their office have the lesser percentage lidocaine. I asked to speak with the Doctor so I can tell him that I was not going to pay for something that did not work. She told me I already received it and would have to pay. I told her I was not going to pay the $ 50 and she could either keep the other other treatment I had left or jump off a bridge because I was NOT going to pay. She accepted my offer and I left. Never will I go back!!!