Mercy’s Flowers

I recently ordered a Valentine’s bouquet via FTD and the order was fulfilled by Mercy’s Flowers. Upon delivery of the small arrangement, late on a Saturday afternoon, I was disappointed to note that some of the roses and carnations had petals that were curled and dying. Also some of the foliage had browned/​dried edges as if the bouquet was in the delivery car in the heat for too long. It was embarrassing for me to give this gift to my girlfriend and it looked worse on the following days. I took photos of the arrangement and its condition and e-​mailed a note of disappointment along with the pictures to the e-​mail address of the florist president as it appeared on the business card that was delivered with the arrangement. I also checked the website and saw that the shop has a satisfaction guarantee. My e-​mail went unanswered. Upon calling the shop and speaking with the president herself, she took zero responsibility and also denied ever receiving my e-​mail message. Not a positive way to do business.