Metro PCS

Great customer service is really hard to come by now days, this is exactly why I feel that I must share my wonderful experience with all residing here in the Miami area! First I really want to thank (BMX Wireless) Metro PCS and the whole staff at the US-​1 location (9492 South Dixie Hwy) for taking the time to listen to me and understand my past issues and concerns with other phone companies. All personnel were very helpful and extremely knowledgeable!
After receiving and being feed up with my last phone bill from AT&T, I decided it was time to get rid of AT&T and find a plan that I would be satisfied with. Immediately upon walking into the store I was greeted and felt welcomed. I actually had the opportunity to browse the store and its products without being followed, watched or harassed! I was asked exactly what I was looking for, my likes and dislikes and most importantly how I can save money on my monthly bill. The sales person proceeded to tell me about all their specials that were being offered with all my options. In short, I found a plan that I am satisfied with and can actually live with!
For all that have had a terrible experience and would like an awesome one, please visit this location, and ask for the store owner or for JP! The staff is great! The service was excellent, and all are very knowledgeable! I am a pleased customer because I was treated fairly and received great customer service! Thanks again to you all!

My husband and I decided, after much research, to switch from our AT&T phone service to Metro PCS. We walked into this location. We were greeted by two employees. One employee retreated to a desk behind the counter to play on her phone. The other employee (I think his name was JP?) started to stalk us around the store.
We explained what we were looking for. He completely ignored everything we said and proceeded to push his agenda on us. I caught him lying 5 separate times. He refused to sell us the lower priced phones. Finally, he flat out said he did not have them in the store. (When we first walked in, he claimed to have all the phones in stock.) He claimed to have only the three most expensive phones in the store, in stock. I looked at my husband and said, «We need to go to a different Metro PCS dealer. Apparently, they don’t have what we are looking for here!»
I left very angry and disgusted. Please do not give this place any business! They need to learn to listen to their customers.
There is a WONDERFUL Metro PCS store location a few miles away on US1 and about 144^th st.