Miami Dance & Music Academy

This review is not about the quality of the artistic programs but about the experience with the business overall. The management staff at this place is nothing but terrible, specially the ladies that they have working behind the counter. They are there to take money from you, and that’s about it. The lack of business ethics, customer service, and professionalism of these folks stands out when it is compared to the quality of the instructors, at least the one i know of, and the facility layout they have in place, those are decent.
Well let me start by saying that i registered my daughter for piano lessons here in October of 2015. The classes are pricey at half an hour a week for $ 120 a month on a month to month basis, which is expected for these type of private lessons. Besides from the fact that you must pay in advance for the classes at the beginning of the month, they do not give you any other option than to allow an automated charge from your credit card the first of each month in advance. This is a nuance practice in itself and a recipe for trouble specially if the business that you are dealing with is not flexible and does not care about customer satisfaction; they are all about the $$$ each month until they try to milk you with the last month’s fee. Little did I know that was coming.
First, these people did not try to work with me to reschedule any of the lessons. Even if i had legitimate reasons to call out, for instance one day that was pouring outside and it was impossible for me to take my daughter that day, even after i called to let them know, they did not honor that lesson later on. I understand they have a contract with their instructors and they require advance notice to allow for changes but they are not flexible knowing that the classes are on the expensive side. I mean, they are private one on one lessons for God’s sake. They will not allow you to make up the classes any other week, period. What sucks about this is that they don’t tell you any of this until it happens. If they can’t find you a spot the same week because you had an emergent issue you are done with that week, move on, waste, they still charge you the full month though. Second, what they didn’t tell me was that there were months like December where my daughter wouldn’t have classes for 2 weeks straight due to the Christmas break. They were closed for the last two weeks of December. So I called in January to try to makeup those 2 weeks. You guessed it right, there was no makeup classes allowed for those either. The month of December my daughter basically only had 2 classes, done. So again, they charged me the full month of December. So when the behind the counter idiot told me over the phone that they were not going to makeup the lessons her explanation was that they look at the entire 10 month calendar and there are months that are longer than others so it makes up for it. Really idiot? what if I my daughter doesn’t continue for the entire year? I got screwed?
Soo, i decided to cancel, which i have the right to at any time. Next thing she tells me? Since my card was already charged Jan 1^st I should have called by Dec 25^th to cancel because they don’t do refunds. So she offered to have the owner call me to «explain» to me. Not to mention that they were CLOSED the last 2 weeks, she had the nerves to tell me they will not refund the money? I don’t know where they got these airheads but i told her while she gets the owner to call me that I would get with my bank to report fraudulent charges coming from their business. I hope my experience saves you a headache or 2 with these people. A shame really because the instructor was nice and professional.

If you live in the Miami area and your child wants to dance or learn music there is no better studio then Miami Dance and Music Academy. Whether your child wants to join for recreation or compete at an elite level this is the perfect studio. The staff is extremely friendly and hands on with the kids and the owners are always around answering questions and checking up on classes. The office is never empty and there are always people around to answer the phone and answer questions! Overall this studio has the perfect environment for any child.

This is a really Fantastic Dance studio. I’ve worked with them for years now, and all I can say is that they have really big hearts, and just want to see their students progress, and evolve into something greater. The teaching staff is awesome, everyone is super talented, and the Music teachers are also very gifted. All around, this is just a great place.

This studio is awesome! The teachers and staff are very nurturing and professional. My daughter has learned so much since she’s started! Her level of confidence has gone way up and she goes skipping into class. The end of the year recitals are awesome and my daughter has had a great experience performing on stage. We are grateful to have her in Miami Dance and Music Academy!

My daughter has found her dance family! I am so sorry to see that one of the other reviewers had a bad experience but I can honestly say that my experience with this studio for the past 3 years has been nothing but amazing. The owners are the nicest people I have ever met. They have been nothing but caring, supportive and helpful the entire time I’ve been at the studio. They are also very open to input as they are always looking to make the studio the best it can be. All of the teachers Ive encountered have been amazing. In 3 short years my daughter has transformed as a dancer because of their example, guidance and encouragement. Walking into the studio is always a pleasant experience because everyone from the staff to the moms are welcoming and friendly. From my first day there my daughter and I felt at home and every experience since then has been positive. It’s unfortunate that someone would have chosen to harshly judge an entire studio on one isolated incident that may have also been misinterpreted. They are truly missing out on experiencing everything that Miami Dance and Music Academy has to offer. For others reading this review, I encourage you to find out for yourself. And if there ever is a problem I am sure that the studio would do what they could to rectify and improve the situation. HAPPY DANCING! :-)

Miami Dance and Music Academy is a wonderful studio. My daughter has been there for 5 years and has enjoyed every moment of it. The studio is very organized and professional. She is currently taking Hip Hop and Ballet/​Jazz on Saturdays. I drop her off and come back 2 ½ hours later knowing that she is in great hands. The staff is courteous and attentive to all of the students needs. The end of the year performance is amazing. All the hard work that the students put in throughout the year, really shows. I would recommend this studio to anyone that has a child with a passion for dance or music. You will not regret it.

I have heard nothing but great things about this school, till I got to experience it first hand yesterday.
My daughter was invited to attend a hip hop class at the school. Of course this was a great opportunity to try it out.
I had never taken my daughter to a dance school before and when I saw that parents were not allowed to see the girls, I was surprised because I always got to see my daughter at her other activities. They did have a live camera outside though but my friend and I decided to come get them after the class. I assumed my daughter would be ok since I didn’t see any other parents staying.
I come back to terrified little girls. Our nine year olds tell us moms that the substitute dance instructor was dancing inappropriate by picking up his shirt and holding it by his teeth and shaking his private. One of them was crying.
He was playing Nicki Minaj’s Anaconda song as loud as possible. The girls complained that the song had bad words in it and he sang along to it. The girls said another instructor came in the room and told him to lower it down in which he then proceeded to put it even louder. He also asked my daughter if she was scared. He obviously knew he was scaring these girls by acting inappropriately.
We reported to the front desk right away about this man’s behavior. I was asked to come back again to give the class another try.
There is no way I will be bringing my daughter to a place that teaches to dance provocatively to songs with inappropriate language. I don’t need my daughter asking me what an anaconda is nor a man to be shaking his anaconda in front of my nine year old daughter. I don’t teach my child to curse and don’t listen to music with explicit lyrics like «shit» and «fuck» in it. I don’t have a problem with hip hop music or song with bad words. There are versions of songs with censored lyrics that could be played especially with such a young group of girls.
I hope the owners of this school learns to make better choices of instructors and screens the music and dance moves in accordance to the age of the students and have parental consent.
These girls did not feel safe and that is the impression this school has left for me.