Natural Chicken Grill

Wow one word, horrible. It was my first time ordering from these people. After a good hour trying to call them to order food no one answered. Since it was only a 5 minute drive from my house I decided to drive out there. I thought the reason of not answering their phone would be there really busy since it was the weekend, but when I got there to my surprise it was EMPTY. We weren’t greeted in a nice friendly manner like other restaurants usually do. The employee who was working there had a really strong accent and can’t speak English well (guess he is some where from the Middle East) we he had a really hard time getting our order. The food was COLD and soggy. No quality at all. This was the first and last time I visited this restaurant.

I ordered a kids meal and I was charged for a ¼ chicken. They thought I wouldn’t notice; I brought it to their attention and the manager gave me back 50 cents. I looked at the menu again and saw that the difference was a dollar. I asked if he knew his own prices and he told me they just changed the prices recently. He gave me back a dollar after I told him it makes me wonder if he barged me extra on purpose.
I’m glad I am good at math.
Also the chicken was dry.

Avoid for dinner. I came in at 7 (they close at 8) and ordered the south of the border chop with brown rice. The girl pulled a piece of pre-​cooked chicken from under the counter & chopped it up. The grill appeared already cleaned for the evening. So the dinner was cold and certainly not fresh off the grill. In the next 15 min., four other customers came in and received the same pre-​cooked cold chicken with their orders. In the meantime, one girl completed putting aluminum foil on a giant flat pan that appeared to belong to the cleaned grill and completed its disassembly for the evening. The other girl used strong smelling floor cleaner as she mopped around me. Mopping could have waited a bit, as five of the tables were dirty. They were hard at work, but my dinner and the atmosphere suffered for it.

I decided to go here for lunch again. Dont know why I bother, I guess im trying to be healthy. I ordered the fajita wrap. I asked for hot sauce. Once again they are out. This is the 3^rd time in a week and a half. So I asked who was managing the inventory. I didnt get a reply. I bit into my wrap, only to find a very small amount of chx. I guess the rest flew the coop. I have two bites left and the guy at the counter brings me a hot sauce after he already told me he was out. Jesus thanks… I could of used it earlier. I guess he was too lazy to walk 5 steps to the back to get it. I dont think ill be back on that note. I think ill stick w/​pollo tropical. Plus you actually get what you pay for.

If you like TERRIBLE service, COLD food, and 2 bites of COLD chicken. Come here!
Chicken Kitchen is already mediocre but this location is Literally the WORST Chicken Kitchen!!!
Over priced for .001 oz of chicken!

Same here. Do not eat here. We went at 6:30pm on a weeknight.
The staff (manager evidently) was rude after we approached him about the dirt and filth of his restaurant.
The garbage cans were over flowing, flies by the soda machine and small ants by the food prep counter.
The manager dismissed us and said if you don’t want to eat here you don’t have to. Very sad. My wife and I will never come back.
After reviewing with the county complaint we put it– we were told it’s not the first complaint on them.

Food is ok, but the staff is unbelievably unprofessional. I mean this store has some serious service issues.
Since my first visit a couple of weeks ago I noticed that store personnel weren’t really friendly and didn’t seem interested in creating a good atmosphere for customers. It’s difficult to understand what the cashier and the kitchen staff say to you as a customer. They need to be taught how to speak clearly. They’re just there to take orders and money but a vending machine does a better job.
No one ever says «hi», «please», «thank you», «welcome», or «I’ll be right with you» at this Chicken Grill. They just look at you like «what do you want?» Their attitude is not service oriented. They don’t make customers feel welcome. No one at that store cares.
This applies to everyone in the staff, cashiers and cooks alike and everyone else who works there. They don’t seem to know that they work for a service company. They just do their job… miserably.
Not only that, the process itself is messy. They take your order, put some rice in the Styrofoam tray, write something on it with a Sharpie and then just take the next order. The white Styrofoam tray just stays there and customer wonders what’s going on.
Someone should say «Your order will be ready in about X amount of time» or «please move on to the cash register».
The customer is then supposed to guess when it’s his turn to pay because no one ever calls a name or says anything to make it clear. Also, there are 2 cash registers but it’s not really clear if both are open or not. Store personnel avoid speaking to customers and customers are supposed to just know when they’re up.
But what actually inspired me to write this message is what happened today.
When it was finally my turn to pay (I guessed from the letter N that was written on a package because I had ordered a Natural), I handed my debit card to the cook/​cashier, he swiped it and as I extended my hand to take back my card he put his hand up, as in «wait». I guess it’s too hard to open your mouth and say «Sir, please hold on one second as I have to swipe your card again because it did not go through. «
Not one word came out of his mouth. He would not make any eye contact. I was supposed to just know that he was going to re-​swipe.
While he was waiting for the POS to clear so he could swipe my card again, he actually took my card and scratched his head/​hair with it. Amazing.
He then proceeded to swipe my card again and it went through. So I took my card and food and turned around to get napkins, my drink, etc.
While I was getting napkins and serving my drink I heard someone behind me saying something that was hard to understand so I turned around. It was him, the cashier/​cook, calling out to me to get my signature on the payment receipt. I think (but I’m not 100% sure) that he was yelling «papo!».
Yes, p-​a-​p-​o. Amazing.
It’s clear that the staff at this location lack the most basic people and service skills. They should hire better, train, audit.
By the way, I did not ask to speak with the manager because, evidently, this place has no manager.
Oh, and the floor inside the cooking area was really dirty full of food debris.

DON NOT EAT HERE!!! The staff here is soooooooo bad!!! Who’s managing this place? Staff is unfriendly, uneducated and they look dirty. They wont sell half or quarter chicken??? Why do they have it on the menu???

It’s too bad we can’t do less than one star because, this business, deserves NONE!!! Their chicken tastes great but, their service is the WORST!!! I can’t believe I kept going back to give them another chance but, today, was the LAST EVER!!! on their BIG menu it says «HALF CHICKEN DARK $ 5.99» but, guess what??? THEY WON’T SELL IT!!! cause they need all the chicken parts!!! I mean, REALLY??? WTF!!!
I know they obviously don’t need my business, it’s only 5 of us here and they, obviously, DO NOT CARE for one unhappy and VERY MAD customer. Never again will you see me there nor will I EVER recommend it or suggest it. On the contrary, I will try my best to let the people I know how AWFUL this place is!!!
I mean REALLY!!! why do you have something on the menu and don’t want to sell it!!! I don’t understand it!!!

I visited the Nat Chick Grill at 7800 NW 25^th St in Doral on a Saturday and that was my first mistake. The grill was not on and so the chicken was from yesterday. It was dry, tasteless and lukewarm. Never again.

Food here is simply prepared and as close to healthy fast food as you’re ever going to find.
I generally stick with the Natural Chop, cut up BBQ chicken on a bed of brown rice. Forego the pita and hook it up with the low fat cranberry or Orange sesame sauce, add a bottle of Snapple and for
8 bucks you have a fast, body friendly lunch.
Only drawback to this place is that its in a strip center with a lot of chain restaurants so lunchtime parking is a nightmare, though there’s usually open spots closer to or behind Wendy’s.

The latest in the Chicken Kitchen posers, Chicken Grill is the 32K/​s bit rate download from that skeezy Malaysian server you found in desperation, compared to the sublime Apple Lossless of Chicken Kitchen. It’s only redeeming factor is that it still takes AMEX, while CK does not.
The disappointment begins upon entering, where you are greeted by kitchy paintings depicting a baby chick in various situations (my favorite? A baby chick in classic Henry VIII attire sitting down to a dinner of, yes, chicken). Nothing improves once you receive your order. I had the basic chicken and rice with mustard curry sauce. A few mouthfuls of undercooked rice and chicken with the flavor of lemon, pepper, and what could only be described as ashes, I stopped eating. Better to go hungry than eat one more bite.