Pet Supermarket

PetSupermarket was my favorite dogstore. Not anymore. I went today and the staff is really rude and unpolite. And I was just trying to pay. Imagine if I would need help with a product??? That is a unforgivable! with so many pet stores. I never come back to this store.

I’ve been coming here for years to get my hamster supplies. Yes people I am an avid hamster lover. But I’m a lover to all animals, except snakes, they scare the crap out of me. Anyhow they always say hello upon walking in and are always very helpful with locating items and treats at the store. Very friendly place to pet shop. I even bring my hamster so he can pick out his own treats. yea I really just said that.
My step father found a dog once and even though she was adorable we knew she belonged to someone. We came here to ask for help in finding her owners. They allowed us to put posters up and even gave us some numbers to call to get her information posted out on the dog without physically going there. They truly care about animals and their well beings. That really touched me how much they helped us. We did find her owners the same night which was cool cause she belonged to a family with children that were very upset she was gone. This is why I keep coming back here. They generally care and are very helpful. Love this store, see you next week!

Pet spa gives you the first nail trim free what they don’t tell you is they barely even trim the nails. -.-

Do NOT have your pet vaccinated here. Spend the extra money & take them to a real vet. Vet Wellcare will vaccinate your dog for rabies but do not provide the tag… which is mandatory to comply with county regulations. I was fined by the county $ 230; $ 165 for one dog, $ 65 for another, for not having rabies ‘tags’ (dogs were vaccinated). I contacted the county, they said the Vet was supposed to provide the tag with vaccination. I contacted Vet Wellcare and they said the vet is «supposed» to tell you to take your rabies receipt to animal services in order to register for a tag with the county. I went to pet supermarket for 2 years in a row, they never told us anything about registering for a tag. Family friends have also taken their pets here and have also been fined. Had we known, we would have registered for a tag. Its frustrating to take your pet & trust the location is doing everything for you according to county ordinances to then receive a $ 230 fine for non-​compliance. Never again.

I like this Pet Supermarket because it is really big and the staff is really friendly didn’t have to wait forever for someone to come and help

I am contacting corporate for this sorry excuse for a pet store as I type.
I made a phone call this morning to this Pet Supermarket. I was calling their grooming salon to check on the expiration date of a rabies vaccine for a dog that is groomed in their salon (the vaccine is required to provide grooming services). A boy picked up the phone, and I politely asked him to be transferred to the grooming salon. He told me, «UH, well, there’s nobody there today.» So I asked if a manager is there that knows how to work the computer to just check on these vaccines for me. The kid says, «uhhh okay», and proceeds to mock me to his manager (a woman)!! He tells her, «some girl is calling for vaccines, and I told her nobody was in grooming and she’s all (in a high pitched, valley girl voice) LIKE, CAN YOU GET SOMEONE TO CHECK FOR ME?» He clearly forgot to put me on hold or mute his end.
Upon his manager picking up the phone, I told her «Can I just start off by saying that your employee forgot to put me on hold and I just heard him mocking me to you. That is so incredibly rude.» Then proceeded to ask her about he vaccines. She said, «oh sorry let me hand the phone to the girl in the salon.» SO THERE WAS AN ASSOCIATE. I’m so disrespected. Pet supermarket has lost my families business forever.

The store is huge and has a lot to offer but my boyfriend and I were basically harassed by one of their workers (Orlando) who kept telling us that we shouldn’t buy Blue buffalo for small breed dogs claiming that it causes kidney stones because of it’s high protein content. Well, after some research I learned that this was happening in 2010 when blue had a recall and changed their recipe around entirely. It’s been 4 years since that happened, if their employees want to give people good reason to or not to buy something they should first be knowledgeable in that area…

Was there for the second time at the grooming salon yesterday 29august, friday. Same two staff as previous visit. Both very friendly and courteous, great with my little ones. Sharp contrast with petco on us 1 and 62 avenue. The manager there was so sour she could curdle milk. Highly recommend this pet supermarket!

Service, service, service.
The staff is extremely helpful, knowledgeable, and friendly. Get the VIP card so you can earn reward points that can save you $$.

They finally have a groomer for my babies. She has a puzzling schedule, but I’ll take that. Means one on one grooming, not 5 dogs with :30 apart appointments.

Pretty good pet store. I’ve gone here for several reasons but they all relate to my dog. This Pet Storemarket happens to have one of the best customer services that I have ever experience. They employees know what they are talking about – plus, if they don’t know they get someone that does know what you’re talking about. Honestly, they live up to their motto!

I buy my pet supplies their and never had any problems. The store is clean and you can bring your dog.

The people who work here have to be literally the nicest people on the planet. Every time I have been in here every employee has bent over backward to help me, and even when I didn’t need help they made conversation or engaged me in some way. Really spectacular customer service.
The variety of product seems extensive — we found our dog’s brand right away, and our hamster’s cage litter too. Prices seem totally in line as well.
I will definitely do all my pet supply shopping at this location.

For the last 8 years, we have come to purchase all of our furbabies necessities here. The staff is so friendly and they offer tons of coupons and specials that really help. We only feed our animals organic food and the Wellness Brand was introduced to us by the manager, and five years later it has done wonders for our animals. Definitely try this place out. you won’t be disappointed.

This is the only place I go to buy my bulldog baby’s food and supplies. Their staff is young but they seem to know their stuff. The manager, Kurt, is my BFF. He always asks how my pup is doing (although he’s never met him, taking my dog in public is just a reenactment of Shirley McLaine and her St. Bernard in Steel Magnolias) and is very helpful when I have any questions about food, his behavior, etc. Their prices are better than any of the other pet store chains, and they care high quality holistic food.

My dog LOVES to come to Pet supermarket! They have such a great collection of dog food and products! They also have fish, birds, some reptiles and even cats that need loving homes and are up for adoption.
They have great friendly staff!

Very clean pet store. Friendly staff.
I would have liked to see more pets tough.

I am usually ambivalent about which chain pet store I patronize. I have always found that they carry the same things at about the same prices. Today, I was proved wrong. This store only carries high-​end dog food. What does «high-​end» mean when it comes to dog food? Usually a higher fat content, which is why the pups like it. I see no reason to give my friends that high a concentration of fat since it will only impede their breathing in later years.
I think the associates answer to my question about sums up what I will do next time, «Pedigree? You can get that at Publix.»