Planet Lighting

Great selection, unbelievable showroom. However customer service is lacking, not too welcoming. Good place if you want to look around for a long time and not be bothered. Bad place if you’re looking for advice, technical assistance.

I have never in my life received such poor unprofessional customer service. Pablo our sales associate was the only professional interaction we had. After our purchase I had the unfortunate opportunity to speak with Paul and Luis (the owners). Their customer service approach left me speechless. I will never shop here again, and would not recommend them to anyone ever. A rating of one star is too high, if I could leave zero stars I would.

I was fortunate enough to be introduced to Miami’s secret gem of a store «planet lighting» from the moment I walked in and saw the lighting display I knew I would find exactly what I was looking for. Turns out it wasn’t so simple. Louis and his staff were helpful and patient with me. They managed to find unique and beautiful fixtures for my whole apartment. I get compliments on the lighting all the time. There were some issues, and I felt the customer service was outstanding. They always took my call and resolved everything in a timely manner. I highly recommend planet lighting for all your lighting needs.

They mainly have very expensive lights in their showroom but they also carry affordable lines for tight budgets like mine. They took the time to look for something that would match my style and pocket.
I love my crystal chandelier, it looks fabulous!
Thank you Planet lighting team

Beautiful selection. They carry unique pieces at very fair prices. The staff is awesome and seems to really know their stuff. I was also able to get a lightbulb there that I couldn’t find anyplace else.

These guys are great. I love there lines and how quick they get what I order to me.

Planet Lighting’s got a great selection of lighting options – some of the best in the area, in fact – including the sexy Tech Lighting line.
BUT the customer service is severely lacking. We were in the store for about 20 minutes without so much as a «hello» or a «I’m with another customer; I’ll be with you when we’re through.» We had questions, and we were willing to drop a chunk of change there. .. but there was no one willing to help us. Sad.

Customer Service coud not be better. I purchase specialty LED wall washer lights from them and on the day of installation we discovered that two of the fixtues out of the seven where defective from the factory. I immediately began to panic after talking to the manufacture about how long it would take to get a replacement. We had a crane schedule for the next day to do the installation and if I didn’t have the replacments immediately it would have cost me over $ 1500 in fees. I spoke to Luis the owner of Planet lighting about my dilemma and he told me not to panic because he was going to do everything in his power to help me. He immediately put his associate Pablo on the case to find a solution. Pablo went to work on this and saved the day by bypassing the manufacture and giving me two of his own lights for me to use. After what they did for me I wouldnt think of buying anything related to lighting from anyone else than Planet Lighting. Other company should take note of this great way to treat customers.

STAY AWAY from this store! They are dishonest and lie to their customers just to make an extra buck!
I bought a living social deal from them thinking I would help support a local business instead of buying my lamp on the Internet. I visited the store and wasn’t treated very well the minute I mentioned I had a living social coupon. The sales girl registered me into the system and sent me a quote via email. Since it was close to closing time it seemed they were trying to get me out of the store. A couple of weeks later I tried to place the order using my coupon and they came up with every excuse in the book as to why I couldn’t use the coupon! It seemed their mission was to make it as difficult as possible since it was getting close to expiring.
In the end the voucher expired and I wasn’t able to use it even though I’d rather lose the voucher then contribute anything to this store.
They do no deserve mine or your business!