Public Storage

Very bad attention.
I went with a friend to rent a storage and would not give me a promotion because I was with someone who had a storge, to charge me more money and mistreat customers, I do not stay and take another storage option.
If they will have to serve customers have to take a different attitude toward them, we will not purchase for a service we mistreat me and say «if you do not like you go».
This is not fair to customers.

Terrible services. They don’t tell you about mandatory insurance fees and facilities charges and for them to sell you the lock, they require special locks for $ 20.00 while you can buy for $ 5.00 in Walmart.
My advice to the new customers to visit the facility and make sure what they require first than start moving. Don’t go there after you hire moving company and pack your things in the truck then you will be very much surprised with charges and give up fighting and pay for everything they say not double maybe 4 times more than regular price.

Called and visited like 10 minutes before the office close at 6PM. The lady is very patient, showing me the available storage spaces, and gave me suggestions not to sell me for more expensive one but the right size for my need. and I have to say she is very professional and honest.
Sign the reservation is easy and you do not have to pay anything no need for your ID or credit card, the space will be locked for you for 6 days. — i do appreciate that, and the business logic is clear: if somebody come by and after the tour he wants to reserve, he is serious, not playing game, right?
When moving in, we did sign paperwork and they checked your ID. I totally trusted them and had no hesitation to leave my credit card info for auto charge.
moving in was easy. you can use the cart in the office for free, and my space in on the 3^rd floor, but no problem, seems to me no extra labor. access to the entrance lobby is electronic coded (you get your code when you pay by creditcard, so each customer has his own unique code to the gate). Two elevators, spacious, slow but steady, moving you stuff up floors.
They charge you for the lock, i think is the same for everyone, MASTER-​highest security lock, I was told by the lady you physically had no way to cut it off, except you moved some heavy tools to break it – with loud noise.
I am totally satisfied, and feel very secure to put my stuff here.
the price is good too. for the smallest space i think is 5′ x 10′ and ceiling height is 8’
first month you pay $ 1, plus insurance and tax and lock and one time management fee I paid less than $ 60, and every month afterwards is about $ 81
They know the business. and they make it easy and worry-​free for the clients.

Rosemary and jasmine were absolutely amazing! Have been at this location for many years and can’t say enough good things about it. It’s clean, good location, but the best part is the staff! Kudos to these two gals especially rosemary who I’ve had the pleasure of working with for so many years :)

I was extremely impressed with the personal attention given by Daisy. She provided me with excellent service and was always glad to speak to me and answer any questions I had before I arrived with my items. She greeted me like if she knew me all her life and was extremely professional. I am extremely excited I chose this location.
Thanks to Daisy for her attention and special customer service.
MOrta
October 2011