Quest Diagnostics Incorporated

I wish I could give no stars. Horrible customer service by the office staff. Rude and even with an appointment, we waited almost 2 hours. Only plus side was the nurse who took my sons blood was wonderful. Only pleasant thing about this place.

I will never do business with Quest Diagnotics again. This is the 2^nd time I have been to Quest to get blood work done. The first time I was there was in June and they seemed ok. I gave them my insurance, they charged me and everything seemed normal.
I needed blood work again in October so I went back and it seemed like the same procedure. They charged me twice this time, saying that I had a balance of $ 16 from the last visit. Not thinking of it as an issue I paid extra $ 16 and had the work done. Here I am nearly 2 months from when I had the work done and yesterday they charged my card $ 75, which caused my account to be overdrawn.
I haven’t been there in 2 months… why am I getting charged without my authorization?
I called Quest. They told me that the $ 75 was for my last visit and that both charges from the last time I was in there were for what I owned previously… so instead of sending me a bill they used my card and charged me without my authorization. They told me over the phone when I called them that they couldn’t charge me that day because the only thing they could provide was an «estimation of the service cost».
AN ESTIMATION??? You know what services I am getting! You work with my insurance company! I never signed anything that said «I agree to be charged at a later date for an amount different from what I am being quoted as this is an estimation only».
Never do business with them if this is the kind of service you can expect. This is straight up theft!

Not sure why they make appointments if they make you wait for 1 hour when you get here.

Great Place, short waiting and good customer service

This place is terrible. Plain and simple. I had to drop off a urine sample so I get there and sign in, mark drop off on the sheet. I sat there for 30 minutes and watched them take people who came after me. I was so frustrated and late for work so I approach the window. First of all the lady doesn’t even look at me so I can tell she is avoiding me. I say excuse me I have a sample to drop off a sample and you are accepting all these people who came in after me and they need to see a practitioner. She demands my license as if I am a mind reader and should have this attached to my palm. She tells me she can’t find my order where is my sample? So I pulled out a cup of pee and handed it over gladly. Rude. Wish I could say this is the first time they have been rude and inefficient, but I can’t. Never going back to this one.

I went to Quest this morning with an order to have a lab test done today. I was told that the order needed to say, «Stat» in order for it to be tested that day. I was told that once the proper order was faxed, the test would be done today. As requested, I called my doctor who immediately faxed the appropriate order. I have now been told that the order was never received, and the test can not be performed today. I am astonished by the incompetency, unprofessionalism, and disrespect by Quest Diagnostics. Utterly appalling.

If you have United Healthcare — beware. Quest is no longer in their network. Unfortunately for me, I didn’t do my research so I went to Quest assuming my health insurance would cover the blood work.
Despite giving them my United Healthcare card, and despite the bloodwork request paper from my doctor reading LABQUEST (I know, I totally ignored all the signs) — the person processing this request couldn’t have given less of a damn. Every time I remember me smiling, going about my day taking care of this errand on a Saturday and having the admin smile back and take all my paperwork and not mentioning «Hey lady, STOP! This is a horrible idea you are going to regret.» I get sick to my stomach.
Worst yet, I brought my husband along to do that same, the person who processed his papers didn’t say anything either.
I’d like to think there was an ounce of human decency in the world, but it certainly does not exist in the world of Quest Diagnostics. Healthcare in this country involves a lot of shady practices and QD is being a bad player in this game.
Now I have a $ 500 medical bill when it would have otherwise been free. Shame on me. Shame on Quest Diagnostics. Shame on health care in general.

I scheduled my appointment to get blood work done online and used this location because it was closest to my place.
I showed up 30 minutes early because a couple of family members have had terrible experiences here where they’ve had to wait for over an hour to be seen. You can imagine how happy I was when I showed up and there were only 2 people in the huge waiting room.
My wait time was about 2 minutes total. I was then taken to the back by one of the lab techs who had way too much swagger for someone wearing a stained lab coat.
Five minutes later I was out the door.

Kinda weak reviewing the spot I get my annual blood test. But here I go. The is the 2^nd year I have used Quest on bird rd. I did not make an appointment eater time, walked in put my name on the pad and BAM got called. Give ur paperwork, insurance card and sit down. 5 minutes later u get called & they take ur blood. DONE! Not dad…
On the same note I took my son the year, who hates needles! They were really cool giving him the smallest needle and letting him lay down.
Not dad for vampires.

It is not closed though that might not be for the better. I made an online appointment and arrived around 10 minutes early. I wasn’t called in until about half an hour after my apt time. They also seemed very confused, asking me to write down my address on scrap paper because they couldn’t find it when it was on the insurance card they were holding. However, the woman who actually took the blood did very well and I barely felt it.
More trouble came weeks later when my doctor who had ordered the lab work called to ask if I had had it done. Despite the entire process being computerized, Quest somehow had not sent my results back. I then called the costumer service number and spoke to a nice woman who said that they had my results and would call the doctor before faxing it over.
I then went to my doctor several days later where they apparently still had not received any sort of lab work. They called the quest location again and I ended up waiting an additional 45 minutes in the office while they argued for the results. Finally we received some (about 4 out of the 6 ordered tests) of the results but I was chided for not telling the nurses that I split the tests on two separate occasions, in December and March. I informed them that I had only ever gone the one time in March but apparently Quest had filed one test as being done in March while the others were all done in December, the date my lab work was ordered, causing many problems in filing the results.
All in all, a very unpleasant experience and much more trouble than I was looking for.