Rooms To Go

I knew what I was looking for right off the bat so I made the sales associate life so easy. And he did mine as well he gave me an option for a Chair that was for sale in the floor and was so happy. Anyways had a pleasant experience. First time buyer :)

This is the worst place to buy furniture from I ordered a 3 piece set after spending over 5k with this store and a bed room set, i was supposed to receive 1 sofa 1 Ottoman and 1 chase /​i received 2 chase no sofa and 1 Ottoman. I spoke to customer service and was told that it will take 4 days for me to receive the missing item. i stayed from work and waited for the delivery to receive the same thing twice. I highly recommend to run from this place.

I have a complaint on the lack of professionalism and poor customer services from Robert Peterson, the manager at the Rooms to Go. Being in such position he should know how to speak to customers. I just purchased $ 3500 mattress with two Icomfort pillows and was having problems with my pillows. I tried to address the issue and have the pillows exchanged, nothing too complicated, due to a manufacturing issue. The manager replied in his words with a derogatory tone «make sure you get the right ones this time because we won’t exchange them twice!». As you can imagine, and anyone would agree, we felt vey offended by such reply. His attitude quickie changed when he heard us contacting corporate. We were sold, from the beginning, by the sales person on how «great» their customer service was, but we quickly realize how much of a lie to make a sale that was.
As a director of a facility and dealing with customers on a daily basis, I felt that the way he handle the situation goes completely against any company policies or guidelines thought on how to address customer services issues. Even more representing a national company you would expect him to uphold those policies and guidelines to a much higher degree. Overall very un satisfied with my experience, I don’t foresee myself making any other purchases in the future.

Terrible service and the sellers rush you through your purchase. You feel as if you had been thrown in shark-​infested waters with a dozen of sales people staring at you and trying to nickel and dime you for everything. We finally made a purchase out of desperation and it has been a nightmare ever since. Paid for scotch guard-​no treatment was applied to furniture– and this we noticed after testing the material (we would’ve never known); tables that were ordered came poorly painted and damaged. Customer service is a disaster. NEVER AGAIN!

I actually had an amazing experience at this store. Everyone is helpful and knowledgeable which is a big surprise ! they had a mattress sale and I got an amazing deal on a king mattress that was in El Dorado for $ 1799 and I saved almost $ 500 for the same item. The sales associate Luis was extremely helpful The delivery went smoothly and they set up our new bed in literally 15 minutes ! after the delivery about an hour later my Luis our salesperson called to see how we liked the bed. Now that is customer service !

Since my review, they delivered PIECES of my son’s bed! In other words, it’s not usable! Called store, two days later the manager called me back, not a priority I guess! The manager, Jesus Orta, could only tell me a future date for the remaining pieces of the bed, so it can be used. This has already happened twice, I asked what am I supposed to do with a partial bed in my sons room? No answer, just the pieces will be delivered in two more weeks. WOW! If you want partial furniture left in your house for storage, call them up or visit the very «personable» (not) people at this location!
BEWARE!

Wonderful service when you first arrive. Buying furniture is like buying a car in the Miami area. At first, they are all sweet and canny, they push the sale plus any other extras you will allow on the purchase. They state if anything is or goes wrong there will be no problem, anything can be solved. To my surprise but not really, the salesman pushed an unnecessary mattress support box after we had stated it will not be required since our bed already had a support system. He insisted that without the box the mattress’ 20 year warranty will not be valid but that if we found it unnecessary we could return it. A week later, only 4 days since the mattress and box had been delivered, we went back to R2G and told the salesman we wanted to return it. Being aware that there might be a restocking plus delivery fee he just said that after talking to his supervisor the box could not be returned and basically we were stock with it! Come on, what kind of company is this? Well, in short I can tell you they operate just like a shady used car dealership (this should cover a lot of details if you catch my draft!!)
I will never buy furniture from this location, I am not saying I will never buy from the company, but do me a favor run far and away from places in the Miami area. Salesman are thugs, sneaky sharks praying on the general public, promising this and that but when push comes to shovel they will not honor anything they said during the sales transaction. The furniture and prices are alright, but oh boy those sales techniques and lack of word make it a very dissatisfied experience.
Advise: drive up to North Broward or WPB at least you don’t get screwed with an accent.

My boyfriend and I bought a living room set at a great price and now the wait begins until we move to our new place :) I will update this review on delivery day!!! But Otto was a big help for us he was very informative and patient we are a picky couple and he helped a lot. Very funny.

I hate this Rooms To Go don’t go here you will waste your time and your money so save your money and go elsewhere

Don’t know what Manu G. is talking about, regarding terrible customer service. Maybe she got the wrong salesman /​woman. I was there recently and would definitely buy from this particular store. When I came in with my dad to shop for a new bedroom, we were greeted by Frank Diaz. He showed us many options and explained everything thoroughly. Highly recommended.

This place is NASTYYY. First of all, I am not even going to go over their customer service skills (their store in Miami) because they are worse than terrible!!! Mainly I am here to say DO NOT BUY THEIR MATTRESSES !!! They are FULLLLL OF BED BUGS let along their «mattress cover» WORSE (we put a bedbug mattress cover we bought from target now there are many blood dots all over it from underneath because those creatures are suffocating and dying)!!! We bought also a full bedroom and a couch… the furniture is very prone scratching and really hard to clean. I am NOT SATISFIED AT ALL. I definitely wouldn’t recommend to anyone.

The main reason I came back to Rooms To Go was because I bought leather and wood furniture from them in 1999 that is still in great shape but needed updating. I had great service from my sales person (don’t remember her name). I get compliments all the time on how beautiful my furniture is. And I love it because it’s so practical and comfortable! Everything was delivered on time and when I had a small problem with the material on the couch, they sent someone out promptly. I’m not sure why everyone else had had such a bad experience, but I swear by Rooms To Go because I’m impressed with their quality and especially with their financing. You can’t beat no interest for 4 years!

I’ll never ever buy anything from Rooms To Go and don’t recommend it to anybody… not reliable on their deliveries… they don’t follow customers requests and condo rules… never on time… very sneaky. had to re-​schedule my delivery twice and still not on time… City Furniture offers same day delivery… Rooms To Go two weeks and not reliable… never again.

Very sneaky sales people and managers. They will make used car salesman look nice and honest. (that is beyond the point). My mother bought brand new leather couches. Year later they all have rips on them and not because of my negligence or intentional but POOR QUALITY! The sales man even told us you pay less than Eldorado but Eldorado have better quality. So basically that «you get what you pay for». He also sold us the warranty that as he explained covers anything but intentional damages. So as we call them to tell them that 14 months later their leather is not holding up they told us too bad… Warranty is only for stains that they can come out and clean if there are any stains on couches. I was like really and we paid 200 for stain warranty? Very unprofessional. Go elsewhere… even if it’s more money you will get furniture that lasts. This place is a rip off and everyone lies here… Keep away and beware!

I appreciated the fact that this store is located next to a City Furniture store and a Carl’s, so one can visit all 3 furniture stores in 1 long visit and comparison shop. That being said, when I purchased furniture from Rooms to Go, I also bought some items from the nearby City Furniture location, and my experiences with the two stores were like night and day.
I came here the first time about 3 weeks before I was going to actually buy the furniture items. The salesman was OK, but not particularly energetic or eager. When I returned to make the actual purchase, it was actually a bit difficult to get someone to assist me. I was told the salesman who worked with me during my first visit to this store was no longer there, and unfortunately none of the proposal he’d put together for me was saved in their system. In the end, everything went OK with the purchase, but I was only buying a few items here as they really didn’t have much furniture that suited my tastes.
When they came to my place to deliver the items I bought, it was a pretty bad experience, especially when compared to City Furniture’s more professional delivery and installation. The guys from Rooms to Go didn’t have the tools they needed to assemble the furniture (one of them asked if they could borrow a phillips screwdriver — pretty basic stuff), they assembled one of the tables incorrectly and damaged it heavily when trying to take it back apart so it had to be replaced, and one of the installation guys asked if I had anything for him to drink while he worked.
Since the table they damaged needed to be replaced, I had to call their company to arrange a time for a new one to be delivered and set up. It took several days before they could return with a simple table and assemble it. In comparison, when a piece of furniture I’d purchased from City was missing a few parts, their dispatcher called me about it before their install crew even left, was apologetic, and their delivery people were back the next AM to take care of it.
In all, not a great experience, especially when compared to another area furniture store that seemed to have their act together compared to Rooms to Go.