Roto-Rooter Plumbing & Drain Services

Great plumbing service! Friendly staff.
Had the best plumbing price qoute
from
Thanks again! :-)

I am located in Aventura, FL and had an issue with my guest bathroom toilet. Unfortunately, it had been slowly leaking onto the bathroom floor and also down into the condo below me.
Let me start with promptness. For most companies, it takes them 24 hours to get back to someone who make online inquiries. Not these guys. I made my inquiry and I received a call within 20 minutes that a plumber would be at my house within the hour. That is what I call service.
Now I will move on to my plumber, Hector (0658). This guy is by far one of the most professional people I have ever met. He is very personable, has no problem explaining what he is doing, and ensures the job is complete the first time. He came in my condo, examined the issue, and knew right away what the problem was. With my approval, he went right to work. He not only fixed my problem, but troubleshot the issue afterwards. He made sure everything was complete, everything was working properly, and there were no issues going forward.
All around, a great experience! I highly recommend Roto-​Rooter and their plumber Hector. I am very pleased with the service and would definitely use them again!

Miguel came out and was extremely helpful with our issue. Was in and out quickly and super professional. Would recommend them 100% for any of your plumbing needs

Borderline fraud.
My wife and I hired Roto Rooter to investigate and repair two water spots in our first floor ceiling (which I strongly suspected of being plumbing related). After arriving four hours late, the technician (I’m using that term generously) charged us $ 200 to smash a (tiny) hole in our ceiling to investigate one of the two water spots. He then informed us that he couldn’t do anything because he believed the leak was A/​C related.
Hired a local handyman service to do the same. He found that the second leak (which Roto Rooter did not endeavor to investigate) was indeed plumbing related, and repaired both leaks for $ 174, including the related demolition.
tl;dr: Roto Rooter charged us $ 200 to tell us they couldn’t fix anything.
I would only recommend this service if (literally) burning your money has lost all its thrill for you.

do not call these thieves. you have been warned.
They wanted to charge me full price even though they weren’t able to fix the problem. Then suggested another option to unclog drain with a pressure hose and DOUBLED the price to $ 800!!! Are you kidding me!!! THIEVES

Last Sunday, I booked a service call for yesterday (Friday), but no one ever called or came.

Very bad experience and service. I had to pay them to park in a public parking because they said the company doesnt cover that, and twice because i had to call them again to higher the water heater temperature, which now is extremely hot. They took almost 8 hours to install the water heater because they were too busy playing around and trying to start a conversation with me while i was trying to work. On top of that, their prices are super high. I do not recommend this company.

Marlon Torres was awesome. Tech #245 When we first call they had a miss understanding with the person that was supposed to show up. They gave me a 20% discount for the inconvenient. I am glad we were patient because it was worth it.

Had a backup in kitchen sink due to clog in main line. Service Tech named Rene came out. Very friendly. Very honest. Took care of problem and explained issues and how it hapened. Would definitely use again. Roto-​Rooter cust service was very good. Called me constantly to update me on when tech was coming. No service charge… which is HUGE PLUS!

A bit pricey but Miguel Hernandez and Luis did spend two days on their stomachs under our house to fix the bad work done by another plumber. They did a great job of diagnosing the problems and fixing them. They did place one clean out to close to the house which I had to have moved by another plumber but they do enjoy even their most difficult (and dirty) work and are problem solvers.

Do not call this company. They were scheduled to come to my house on Friday, never showed up. They asked me if they could come Saturday and I accepted. Well, it is Sunday 6pm and still nothing. I have called them all day yesterday and today. They subcontracted someone to empty septic tank, still waiting.
Extremely disappointed.,

Roto-​root-​canal. $ 300 quote to unclog a drain at my grandmothers house. Since when do plumbers make as much as a computer programmer?
Then again, the Crack showing out of their pants when under the sink is almost an art form, possibly worth more.

Roslyn from Roto Rooter came to my house for a faucet issue. It was clear that the faucet was running, and you could hear the water pipes moving the water. I asked him if he could hear them, and he told me «no, I don’t hear anything». He looked at my faucet, and gave me a quote. I called another Plumbing company, and without me saying anything, they heard the leak and have me a lower quote. The Roto rooter plumber, Roslyn, was very unapproachable, and did not seem to know what he was doing. Call anyone but roto rooter for your plumbing needs.

First lets start off with the fact they wanted to charge me $ 250 to simply replace the kitchen faucet with one I had already purchased.
Second… I scheduled the appointment for between 2 and 3pm, thinking I could take a late long lunch to get this done. At 210pm the dispatch calls me to confirm a 4pm time stating the plumber isn’t starting till 4pm today. When I tell her when my appointment was scheduled she says she will call me right back… which she did and to confirm the plumber was on his way. At 315pm I get a call from the plumber stating he is on his way to Brickell from Homestead.
Will never use them again and definitely would never recommend them.

1) professional service was good. They came and did their thing.
2) price expensive $ 495 for the snake and the camera to then tell me I have a major problem and they would have to tear up the kitchen floor and create a new drain system since our old one had collapse Estimate cost for that $ 12,000.00 WHAT!!! NO WAY!
3) they gave me a cd video which does not open on a Mac
The KICKER I got a second opinion and I had NO such collapse pipe. Everything was working FINE! I even got up on my own roof with the plumber to see the camera video. There was a working pipe. I did have a clog and a hole on the pipe to the washer machine. Cost $ 450 for coming out, snake, camera, and patched the hole. You need an HONEST PLUMBER call LUCMARC plumbing. They are licensed and insured!!!

I had a horrible problem with my drainage, and booked an appointment with Roto Rooter online. Someone contacted me by phone and was able to dispatch a technician to my home within minutes in the Cutler Bay Area. The service man, Roberto was very professional, helpful and solved the problem. I was also able to use my internet discount coupon to pay for services.

So I can’t write as to the outcome because I haven’t had my low water pressure problem fixed yet. BUT the service with the free assessment has been just OUTSTANDING.
I made the appointment online for the following day and the window was 2−4pm. I got a phone call at 2:30pm telling me the plumber was on his way and at 2:35pm the plumber arrived, Pedro. I told him our problem and showed him the sinks/​showers and he checked EVERYTHING (every valve inside and all throughout outside the house). He had a few theories as to what could be causing the issues (old water pump outside, faulty installation of hot water heater (completed by unlicensed economical handyman), clog in a separate sink etc). He called a «master plumber» to trouble shoot some of the things he saw and they both decided the master plumber to deal with quoting the removal of the old water pump as that was the likely culprit to the low water pressure problem. After he left, the plumber called me back to go over everything he told the master plumber regarding his assessment and to confirm that he would arrive the following day after his 7:00 appointment.
I thought the whole experience was handled very efficiently. Pedro was punctual, educational with all aspects of his assessment, and I found the handoff to the master plumber for the more complex job very professional.

disappointed to say the least. I made an appointment for a technician to be at my house between 8:30 and 12:30 at 11:15 after no calls I got a call saying sorry biut we wont be able to accommodate you until MONDAY!!!
This is not a way to do business. DO NOT USE THEM!!! youll be disappointed too

Finding a contractor for any project is a risk. I was recommended by my daughter to use a company that is established and reputable. She preferred to pay for the level of service, warranty, and integrity that Roto-​Rooter has offered her. For one of the few times, I did take her recommendations, have been extremely pleased with the results. My water bill had steadily increased in the pass few months from an average of $ 50 to over $ 250. There was no obvious leaks anywhere in the house. We are very hygienic, my wife and I, but not in the shower constantly to generate such a bill. After calling Roto-​Rotter, the technician found the leak under my floor between two bathrooms. I was so concern with the time required to break the floor and repairs, not to mention the cost on a fixed income and no insurance. The tech provided reassurances that alternatives can be made in re-​routing the water line and minimal invasive cuts would be done to the walls. The following day two gentlemen arrived, reviewed the area, made relatively small holes in the walls, replaced the water lines and completed the job within 4 – 5 hours. Thank you
Vincent & Martha Morales.

I was looking to support the little guy. I swear it. But after a handful of phone calls and zero plumbers with speedy availability, I turned to Roto-​Rooter.
My daily shower was becoming one of those horrific experiences. The sudsy water would just collect at my feet and I’d wash my hair faster to avoid my now month-​long drain-​free existence. After about 30 minutes post shower, the water would finally clear leaving behind a slick and soapy residue.
The plumber arrived exactly at the time I’d specified and went through a consultative approach. Really, I just wanted him to shove his snake-​thing down the pipes to clear out whatever had been collecting. Within 45 minutes, the guy was in and out. He called me in to check out the freak show clog. Coils upon coils of dental floss (who flosses in the shower, old tenant?!), Chewbacca’s hair, and a handful of used Q-​tips. Horror.
Thanks to Roto-​Rooter, things are going down smoothly again.