Ruben Ayala, MD

Worst. Place. Ever. Would give 0 stars if possible!
First off, it seems that none of the actual medical providers speak English well enough. I am fully bilingual but prefer to discuss medical issues in English. The PA I saw immediately spoke to me in Spanish & even made a comment about her trying to help me in spite of the language barrier (I.e. she knew I would be more comfortable speaking English but was unable to do the same).
Next, I had a question a few days later and left a message. In English. Someone did call me back, asked me to explain the situation again & promised to call me the nect day. That was a full week ago.
Lastly, I called with the name of a specialist to get an authorization from my insurance (abt 3 wks before appt with said specialist). I was told it would not be a problem but 2 days before the appt, my specialist called to tell me that they hadn’t received the authorization. I called Dr Ayala’s office again and was told, again, that it wouldn’t be a problem. When I got to my appt, guess what? No authorization. Turns out they can only refer you to a limited list of specialists but failed to mention that. There 1 specialist that could see me had a 6 week wait.
I am immediately updating my insurance & will never go to this third-​rate dr again. Just awful.