Shalloway, Smith, Matza & Kutner

I have been a pt of this office for years I called this week to make an appointment we’d thurs and Friday and they would keep putting me on hold finally when they got the phone they where not even letting me speak the girl was having a full blown conversation with someone else they are very rude all the girls that answer the phone have no manners what so ever this office just lost 2 old pts change your staff

I had been a patient for Dr. Eric Smith for over 15 years; however, in the last couple of years, it has been very difficult to get an appointment with him and I end up seeing their Nurse Practitioners, which the two I have seen in the past have been great. Somehow the last two times that I needed to be seen and couldn’t wait to see Dr. Smith as his appointments were too far away as well as getting appointments with the previous PA’s that I had seen in the past, I ended up seeing one particular PA, he did a swab test on my throat which come to think about, I never received a call with the results, I had to call the following week to get my results. Anyways, on my first visit, I was sent home with an ointment for my eye and antibiotics for my throat. After taking the antibiotics for 10 days and not seeing improvement I decided to go to one of the Walgreens minute clinics and the PA diagnosed me with something else, I was upset the The PA at Dr. Smiths office had me on antibiotics for 10 days when I really didn’t need to take them according to the Walgreen PA as what I had was a virus and not an infection.
The following week I made an appointment to get my ear cleaned with the same PA as he had mentioned that my ear needed to be cleaned by a professional and that he could do it. I went to my appointment and since I was there already, I updated him on my previous visit to him, I advised him that I had gone to the minute clinic and told them my diagnosis. I asked if could please check my throat again as I still had some discomfort, he said «what for, you said you are not taking more antibiotics», yes, I did tell him that I Am not a fan of taking pills but he should not have answered my like that.
I like DR. Eric Smith very much, He is a true professional and very knowledgeable; and I would have continued to go to him if I was able to get an appointment with him. Unfortunately, I had to find a new primary care physician (which I still have not been able to find one that I am happy with). I guess sometimes change is inevitable!

I have been a patient of Smith Matza & Kutner: Shalloway Lester F MD for many years.
Dr. Lester Shalloway is very knowledgeable & pleasant. However, his medical assistant are very rude. The practice as a whole is not patient sensitive. I have seen better customer service at an auto repair shop. I had my physical called my wife to discuss my test results. My wife asked them to talk to me since I had concerns regarding several issues Dr. Lester Shalloway discussed during the exam. I never was called. I called and left several messages. I received 1 call; where the medical assistant left me a very insensitive /​rude message about HIPAA rules with no concerns about my concerns or test results. Due to the long term relation I had with Dr. Lester Shalloway; I decided to call him to inform him of the experience. Dr. Lester Shalloway never had the common courtesy to return my call. Three weeks later I took time off & went to Smith Matza & Kutner: Shalloway Lester F MD office. Again I was not able to see Dr. Lester Shalloway and received two different stories. Receptionist told me Dr. Lester Shalloway is with a patient & medical assistant said Dr. Lester Shalloway was out to lunch. Left Dr. Lester Shalloway a message with medical assistant to call me back. The next day I received a call from medical assistant to inform me Dr. Lester Shalloway will not talk to me, I had to talk to office manager. Dr. Lester Shalloway is an ok doctor not the best. However, because Dr. Lester Shalloway either oblivious or does not care about his patient and the rude behavior of Smith Matza & Kutner: Shalloway Lester F MD; I recommend to stay away. You are better off finding another doctor

I had a similar experience with Dr. Shalloway. My insurance company needed the doctor to sign off on keeping me on nexium, Instead of speaking to me first, Dr. Shalloway changed my prescription and I have paid the price for it since. I called to talk to him, telling his nurse that I wake up vomiting stomach acid into my mouth several nights a week. Instead of just changing my prescription back to something that worked, she insisted on me coming in for another appointment. After waiting 25 minutes PAST my appointment time, I went to the front desk to find out what the problem was… I noticed on the signup sheet that somebody else signed in for Dr. Shalloway and listed the SAME appointment time as mine! I just walked out. There are too many doctors in the world, and I will not be abused by any of them.
I hope this review helps you decide to find another doctor. Dr. Lester Shalloway is not worth your time, but you are definitely worth his.

They DO NOT return phone calls.
And when I mean they, I mean Dr. Shalloway as well as his staff.
The care I receive extends outside of the patient room and doctor’s office.
I was confused about which medications I should be taking in the morning vs. night.
My call was not returned.
The next morning, after waking up with chest pains, I called the doctor’s office and began leaving messages through out the day. I FINALLY got a call back from the doctor at 7:45, and since I was in the shower it went to voice mail. It said unless it was an emergency, the office closed at 5 PM.
No.
It is simply not acceptable.
I WILL find a doctor’s office that knows how to schedule and KEEP appointments and a doctor who WILL return calls.
I may or may not share that special someone on Unilocal.